Service delivery manager Work, Jobs in Langtoft, Lin (with Salaries)

Handover & Aftercare assistant
Seagate Homes Group —Pinchbeck
- Full-time
- Microsoft Word
- Microsoft Outlook
- Administrative experience
- Free parking
- Health & wellbeing programme
Quick apply
7d
Site Operations Manager
CUBIS Systems —Duddington
- Full-time
- ERP systems
- Project management
- Continuous improvement
- Referral programme
Quick apply
4d
Head of Customer Service
Trade Mastermind Limited —Peterborough
- £75,000 - £100,000 a year
- Full-time
- Team management
- In-person
- Leadership
- Free parking
Quick apply
4d
HR Assistant
The Deepings Practice —Peterborough
- Up to £14 an hour
- Part-time
- Human resources
- Recruiting
- Contracts
- Free parking
- Store discount
Quick apply
7d
Health and Social Care Trainer
Glenholme Specialist Healthcare —Peterborough
- £31,000 - £35,000 a year
- Full-time
- Remote
- Management
- Computer literacy
- BLS Certification
- Employee assistance programme
- Life insurance
Quick apply
Programme Manager
Indra Group UK & Ireland —Market Deeping
- Full-time
- Hybrid work
- PMP
- Engineering
- Analysis skills
- Free parking
- Annual leave
Quick apply
Trainer - Residential Childcare Services
Silver Birch Care Holdings —Peterborough
- £35,000 - £40,000 a year
- Full-time
- Travel
- Organisational skills
- Training & development
- Employee assistance programme
- Referral programme
Umbraco CMS .NetDeveloper
PSP IT Design & Development —Spalding
- Up to £50,000 a year
- Azure
- Software troubleshooting
- Analysis skills
Quick apply
12d
Service Delivery Manager
Cox Automotive —Peterborough
- Full-time
- Customer service
- Continuous improvement
- Leadership
- Employee discount
Service Delivery Manager
Woodland Trust —Grantham
- £40,823.50 a year
- Hybrid work
- Team management
- Communication skills
- Annual leave
- Employee assistance programme
Community Manager
Housden Recruitment —Peterborough
- £36,000 a year
- Full-time
- Hospitality
- Sales
- Microsoft Office
Quick apply
Senior Weekend Supervisor
Hotpoint UK Appliances Ltd —Peterborough
- From £30,000 a year
- Weekend availability
- Human resources
- Computer skills
- In-person
- Free parking
- Store discount
Quick apply
16h
Senior Recruiter
Pilgrim's Europe —Spalding
- Full-time
Quick apply
6d
Vehicle Service Manager
TWG Peterborough —Peterborough
- £40,000 - £45,000 a year
- Part-time
- Customer service
- Supervising experience
- Team management
- Employee discount
Quick apply
1d
Anti-Corruption Administrator - Cambs
Cambridgeshire Constabulary —Park
- £30,333 a year
- Full-time
- Travel
- Annual leave
- Employee assistance programme
Driver Debrief
Bretts Transport Ltd —Guyhirn
- Full-time
- Databases
- Analysis skills
- Organisational skills
- Free parking
- Store discount
Quick apply
4d
Precision Tech Specialist
Ben Burgess —Kirton
- From £30,000 a year
- Full-time
- Presentation skills
- Organisational skills
- In-person
- Employee discount
- Life insurance
4d
Administrator
British Summer School —Oakham
- £691.19 - £774.62 a week
- Weekend availability
- Cash handling
- School
- Annual leave
Change and Transformation Coordinator (SEND)
Peterborough City Council —Peterborough
- Hybrid work
- Annual leave
- Employee discount
Forest Works Supervisor
Forestry Commission —Corby
- £30,105 a year
- Full-time
- Presentation skills
12d

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Handover & Aftercare assistant

Seagate Homes Group
Pinchbeck

Quick apply

Job details

Permanent | Full-time
7 days ago

Benefits

Free parking
Health & wellbeing programme
Annual leave
Company pension
Company events
On-site parking

Qualifications

Supplier ordering
Microsoft Word
Customer communication
Purchase orders
Report writing
Microsoft Outlook
Spreadsheets
Client communication
Administrative support experience
Filing
Internal department liaison
Administrative experience
Purchase order creation
Procurement support
Client services
Organisational skills
Construction contractor coordination
Customer support
Customer interaction
Household contractor coordination
Communication skills
Supplier invoice processing
Project progress tracking
Time management

Full job description

Aftercare & Handover Assistant

Location: Spalding
Department: Customer Care / Construction
Reports To: Head of Aftercare

About the Role

Seagate Homes is looking for an organised, proactive and customer-focused Aftercare & Handover Assistant to support the successful delivery of our new homes from pre-completion through to the Defects Liability Period.

This varied role combines administrative support for both the Handover and Aftercare functions, ensuring properties are ready for occupation, handover documentation is complete, and any defects reported after occupation are managed efficiently.

You will work closely with Housing Associations, subcontractors, site teams, utility providers and internal departments to ensure an excellent customer experience and smooth project delivery.

Key Responsibilities

Handover Support

Assist in coordinating property handover programmes across multiple developments.
Prepare handover packs for Housing Associations and Shared Ownership providers.
Ensure all required documentation is complete prior to handover, including:
EPC Certificates
Electrical Installation Certificates
Gas Safe Certificates
Air Pressure Test Certificates
Building Control Completion Certificates
Warranty documentation
Home User Guides
Appliance manuals
Meter readings and utility information
Keys and key schedules
Liaise with Site Managers to ensure plots are ready for handover.
Book handover inspections with Housing Associations and Employers' Agents.
Maintain accurate handover trackers.
Assist in organising keys and handover appointments.
Ensure all handover documentation is electronically filed.

Aftercare Administration

Log all reported defects onto the company management system.
Allocate defects to the appropriate subcontractors.
Monitor outstanding defects and chase subcontractors to ensure works are completed within agreed timescales.
Keep Housing Associations updated on progress.
Arrange appointments with residents where required.
Update defect trackers and maintain accurate records.
Escalate overdue defects to the Head of Aftercare.
Confirm completed works with clients before closing work orders.

Purchase Orders & Invoice Processing

Raise Purchase Orders for defect works.
Process subcontractor invoices.
Match invoices to completed works.
Maintain accurate cost records.
Assist with subcontractor recharge administration where appropriate.
Support monthly cost reporting.

Client Communication

Act as a first point of contact for Housing Associations regarding handovers and defects.
Respond professionally to telephone and email enquiries.
Maintain positive working relationships with clients and subcontractors.
Provide regular updates on outstanding issues.

Administration

Maintain accurate electronic filing systems.
Update spreadsheets and management trackers.
Produce weekly reports on outstanding handovers and defects.
Monitor certification and documentation deadlines.
Assist with preparing reports for management meetings.
Ensure all records are accurate and up to date.

General Duties

Support the Head of Aftercare with day-to-day administration.
Assist other departments when required.
Attend internal meetings.
Help identify opportunities to improve processes and customer service.
Ensure company procedures are followed at all times.

Essential Skills & Experience

Previous administration experience.
Excellent organisational and time management skills.
Strong attention to detail.
Excellent communication skills, both written and verbal.
Good IT skills, including Microsoft Word, Excel and Outlook.
Ability to prioritise a varied workload.
Professional and customer-focused approach.
Ability to work independently and as part of a team.

Desirable Experience

Experience working within the housebuilding or construction industry.
Knowledge of affordable housing developments.
Experience working with Housing Associations.
Understanding of the housebuilding handover process.
Experience raising Purchase Orders and processing invoices.
Familiarity with defects management systems.

Personal Attributes

Friendly and approachable.
Highly organised.
Excellent attention to detail.
Reliable and dependable.
Positive attitude.
Confident communicator.
Able to remain calm under pressure.
Strong problem-solving skills.
Willingness to learn and develop.

Key Performance Indicators (KPIs)

Handover documentation completed accurately and on time.
Properties handed over without administrative delays.
Defects logged within agreed response times.
Outstanding defects monitored and followed up effectively.
Purchase Orders raised promptly.
Invoices processed accurately.
Client enquiries responded to within agreed service levels.
Accurate maintenance of trackers and records.
Positive feedback from Housing Associations and internal teams.

What We Offer

Competitive salary.
Company pension scheme.
Annual leave plus bank holidays.
Training and career development opportunities.
Supportive and friendly working environment.
Opportunity to develop within a growing and successful housebuilding business.

The Aftercare & Handover Assistant plays a key role in ensuring every home is handed over professionally and that our clients continue to receive excellent support throughout the Defects Liability Period. This position is integral to maintaining Seagate Homes' reputation for quality, service and customer satisfaction.

Benefits:

Company events
Free parking
Health & wellbeing programme
On-site parking

Work Location: In person

Quick apply

Refine Your Search

service delivery manager jobs in langtoft, lin

Handover & Aftercare assistant

Site Operations Manager

Head of Customer Service

HR Assistant

Health and Social Care Trainer

Programme Manager

Trainer - Residential Childcare Services

Umbraco CMS .NetDeveloper

Service Delivery Manager

Service Delivery Manager

Community Manager

Senior Weekend Supervisor

Senior Recruiter

Vehicle Service Manager

Anti-Corruption Administrator - Cambs

Driver Debrief

Precision Tech Specialist

Administrator

Change and Transformation Coordinator (SEND)

Forest Works Supervisor

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