Business to business technical support Work, Jobs in Leeds, Eng (with Salaries)

Technical Product Support Advisor
InfoTrack —Leeds
- £26,300 a year
- Full-time
- Hybrid work
- Communication skills
- Time management
- Annual leave
- Flexitime
Quick apply
4d
Quality Assurance Technician
Ring Automotive Limited, Leeds, UK —Leeds
- From £30,000 a year
- Full-time
- Remote
- Analysis skills
- Driving
- Free parking
- Annual leave
Quick apply
Senior Technical Support Advisor
Brass Monkey Health —Wetherby
- £30,000 - £35,000 a year
- Full-time
- CRM software
- Software troubleshooting
- Customer service
Quick apply
3d
Business and Operations Support Engineer - 24/7 cover
Freemans PLC —Bradford
- Full-time
- Microsoft Office
- Computer networking
- IT
- Work from home
- Employee discount
Technical Support Specialist
Beckman Coulter Diagnostics —York
- Full-time
- Remote
- Engineering
- English
- Bachelor's degree
- Annual leave
Operations & Business Analyst (Manufacturing)
Hartwell Manufacturing Ltd —Ossett
- Full-time
- Microsoft Excel
- Analysis skills
- No degree
- Free parking
Quick apply
9d
Revenue Protection Officer
United Gas and Power —Guiseley
- Monday to Friday
- Hybrid work
- Microsoft Office
- Analysis skills
- IT
- Annual leave
Quick apply
Application Support Analyst
JLA —Ripponden
- Up to £35,000 a year
- Full-time
- Customer service
- ERP systems
- Microsoft Office
Quick apply
Customer Success Specialist
Assured Data Protection —Leeds
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Sales
Quick apply
Tech Support
CCTVdirect —Leeds
- Customer service
- Computer networking
- IT
Insurance Software Support (Ex-Underwriters or Insurance Brokers)
NBS Underwriting —Bingley
- £27,000 - £35,000 a year
- Full-time
- In-person
- Free parking
- Store discount
Quick apply
6d
Technical Support Engineer – Networking Focus
Biometrics Match —Knaresborough
- £30,000 - £38,000 a year
- Full-time
- Computer networking
- IT
- In-person
- Annual leave
Quick apply
4d
Construction Site Inspector - FTC 24 months
Bauer Media Outdoor —Leeds
- £35,000 - £40,000 a year
- Full-time
- Microsoft Office
- Driving
- Construction experience
- Annual leave
- Employee discount
Quick apply
IT Support Assistant
ID Logistics & Transport Ltd —Leeds
- £27,000 - £32,000 a year
- Full-time
- Azure
- Warehouse experience
- IT
Quick apply
9d
Technical Support Officer (Administrative Duties)
Leeds City Council —Leeds
- £28,598 - £31,022 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Annual leave
3d
Application Tester
Digital Beehive —Leeds
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Azure
- SQL
- JavaScript
- Work from home
- Life insurance
Quick apply
Claims Handler CH1
Keoghs —Leeds
- Full-time
- Hybrid work
- Customer service
- No degree
- Organisational skills
- Employee discount
Quick apply
Customer Contact Centre Advisor (Payments / Technical Support)
Mastercard —Harrogate
- Full-time
- Financial services
- In-person
- Communication skills
- Work from home
Head of Technology Services
Fronxx Technology & Business Solutions Ltd —Leeds
- £4,800 - £7,500 a month
- Full-time
- Microsoft Office
- IT
- Leadership
- Health & wellbeing programme
- Flexitime
Quick apply
Graduate OPS Area/Shift Manager - UK , Amazon Operations
Amazon UK Services Ltd. - A10 —Leeds
- Full-time
- Microsoft Word
- Microsoft Outlook
- Data analysis skills

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business to business technical support jobs near leeds, eng

Technical Product Support Advisor

InfoTrack -
Leeds

Quick apply

Job details

Full-time
£26,300 a year
4 days ago

Benefits

Annual leave
Flexitime
Private medical insurance
Referral programme

Qualifications

SaaS
Communication skills
Time management

Full job description

Customer Support

Location: Leeds (Hybrid after probation)

Salary: £26,300

Do you enjoy solving problems and helping people get the most from technology?

Can you turn complex technical information into clear, practical support?

Our eCOS team supports clients and consumers using our digital onboarding solution, making sure questions and technical issues are handled quickly, clearly and professionally.

We're looking for an eCOS Support Consultant who takes ownership of queries, communicates confidently and delivers a high-quality support experience from the first point of contact.

About InfoTrack

InfoTrack is a market-leading provider of technology solutions for the conveyancing industry, helping law firms deliver a best-in-class service to people buying and selling homes.

As more clients use eCOS, responsive and knowledgeable support is essential. Our eCOS team helps users resolve issues quickly, understand the platform and get the best possible experience from the product.

What you’ll be doing

In this role, you will:

Act as a first-line support contact for clients and consumers using eCOS.
Provide technical assistance for incoming queries, with a focus on resolving issues at the first point of contact.
Triage, prioritise and escalate issues to the appropriate team, ensuring urgent queries are handled effectively.
Track resolutions and fixes, keeping clients and consumers updated until their query has been resolved.
Use effective troubleshooting techniques and product knowledge to identify issues and recommend practical solutions.
Explain complex technical information clearly to non-technical users and colleagues across the business.
Work closely with the eCOS Product and Support Manager to support the ongoing success and improvement of the product.

What we're looking for

Essential:

Strong verbal and written communication skills, with the ability to listen carefully and respond clearly.
A practical and analytical approach to troubleshooting, with the ability to reach clear and concise solutions.
The confidence to explain complex product information to consumers, clients, Account Management, Sales and other teams.
Strong prioritisation and time-management skills, with the ability to triage queries appropriately and efficiently.
Experience using software applications and the ability to distinguish product issues from user or application errors.
A proactive approach, with a strong sense of ownership and commitment to delivering excellent client service.

Desirable (but not essential):

Previous experience in a first-line support, software support or customer-facing technology role.
Experience using ticketing systems, documenting common issues or supporting a SaaS product.
Knowledge of conveyancing, digital onboarding or legal technology.

Working Hours

Your working week will be 37.5 hours per week, typically 9:00am - 5:30pm initially, with opportunities for flexitime and hybrid working between home and our Woking office once probation is completed.

Salary and Progression

The salary for this role is competitive and will depend on your skills and experience.
You’ll also benefit from annual performance reviews, providing a clear pathway for career development and salary progression

Benefits and Rewards

At InfoTrack, we believe in rewarding our people and creating a positive workplace culture.

You’ll benefit from:

25 days annual leave, plus bank holidays
Flexible working options, including hybrid working and flexitime after probation
Private health insurance, including dental, optical and hearing cashback
24/7 health advice line and access to virtual GP appointments
Enjoy freshly brewed hot drinks on us throughout the day, provided by our local coffee shop
Office snacks on us, including fruit, cold drinks and refreshments
Monthly team breakfasts and lunches
Recognition awards: £100 spot prizes for going above and beyond
“Work from anywhere” weeks: work remotely from a location of your choice
Recruitment referral bonus: earn up to £2,000 for successful referrals
Birthday and work anniversary gifts
Regular social events including summer and Christmas parties, hikes, pub quizzes and more

If you're looking to build your career in software support while working with modern technology and a supportive team, we'd love to hear from you.

If you have any questions about the role or require any reasonable adjustments as part of the recruitment process, please let us know at [email protected].

Quick apply

Refine Your Search

business to business technical support jobs in leeds, eng

Technical Product Support Advisor

Quality Assurance Technician

Senior Technical Support Advisor

Business and Operations Support Engineer - 24/7 cover

Technical Support Specialist

Operations & Business Analyst (Manufacturing)

Revenue Protection Officer

Application Support Analyst

Customer Success Specialist

Tech Support

Insurance Software Support (Ex-Underwriters or Insurance Brokers)

Technical Support Engineer – Networking Focus

Construction Site Inspector - FTC 24 months

IT Support Assistant

Technical Support Officer (Administrative Duties)

Application Tester

Claims Handler CH1

Customer Contact Centre Advisor (Payments / Technical Support)

Head of Technology Services

Graduate OPS Area/Shift Manager - UK , Amazon Operations

I want to receive the latest job alerts for business to business technical support in leeds, eng

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