Installation manager Work, Jobs in Leeds, Eng (with Salaries)

Customer Service & Planning Manager
Grease Guru Ltd —Leeds
- £35,000 - £40,000 a year
- Full-time
- Management
- Customer service
- English
- Free parking
Quick apply
9d
Installation Scheduling Manager
Zuno Tech Group —Leeds
- Weekend availability
- Management
- English
- Organisational skills
- Annual leave
Contracts Manager – Fire Stopping Division
TECL —Leeds
- £31,759.66 - £50,000.00 a year
- Full-time
- Driving
- Travel
- Organisational skills
Quick apply
Technical Solutions Team Leader
Sycous Limited —Leeds
- £28,500 - £38,250 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Maintenance
- SQL
- Health & wellbeing programme
- Referral programme
Quick apply
13d
Project Manager
Equans —Leeds
- Full-time
- Project management
- Organisational skills
- Construction
- Annual leave
- Employee assistance programme
11d
Customer Success & Sales Operations Manager
Snugfort Limited —Middleton Park
- £27,000 - £32,000 a year
- Full-time
- Hybrid work
- CRM software
- Customer service
- Salesforce
- Free parking
Quick apply
Project Manager
Blacks Visual Merchandising Ltd —Thorp Arch
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Free parking
Quick apply
1d
Installation Coordinator
Magnet —Leeds
- £25,875.20 a year
- Microsoft Excel
- Communication skills
- Employee discount
Quick apply
12d
Double Glazing Installer
Northern Trade Windows —Bradford
- £1,000 - £2,500 a week
- Full-time
- Power tools
- Construction
- In-person
- Free parking
Quick apply
Site Manager/Senior Site Manager
BAM Construction —Leeds
- Construction
- Communication skills
- Mechanical knowledge
Logistics and Operations Manager
Equinox Group —Middleton Park
- £28,000 - £35,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
- Free parking
- Life insurance
Quick apply
6d
Planning and Scheduling Manager
M Group —Leeds
- £42,000 - £49,000 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
7d
Engineering Technician
Nestlé —York
- £68,749 a year
- Full-time
- Maintenance
- Mechanical knowledge
13d
Project Manager (Mechanical)
Equans —Wakefield
- Full-time
- Hospital
- Mechanical knowledge
- Annual leave
- Employee assistance programme
Junior Project Manager
Blacks Visual Merchandising Ltd —Wetherby
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Office
- Organisational skills
Quick apply
1d
Golf Relations Manager
Clubhouse Sports Media Ltd —Bradford
- £27,000 - £32,000 a year
- Full-time
- CRM software
- Microsoft Excel
- Customer service
- Free parking
- Annual leave
Quick apply
7d
Site based kitchen & bedroom installers
Aim installations —Leeds
- £26,000 - £600,000 a year
- Heavy lifting
- Maintenance
- Assembly
Quick apply
Site Manager
M Group —Huddersfield
- £36,000 - £45,000 a year
- Microsoft Office
- Annual leave
- Employee assistance programme
7d
Store Manager
Wickes —Harrogate
- Full-time
- Annual leave
Assistant Manager
Wickes —Harrogate
- Full-time
- Travel
- Leadership
- Communication skills
- Employee discount

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Customer Service & Planning Manager

Grease Guru Ltd -
Leeds

Quick apply

Job details

Permanent | Full-time
£35,000 - £40,000 a year
9 days ago

Benefits

Free parking
Company pension
On-site parking

Qualifications

Management
Customer service
Facilities management
Supply chain
English
Microsoft Office
Supervising experience
Leadership
Communication skills

Full job description

Customer Service & Planning Manager

Salary 35k to 40K DOE

Working Hours
This is a full-time, office-based role working 40 hours per week, Monday to Friday from 8:00am to 4:30pm, with a 30-minute unpaid lunch break.

About Grease Guru

At Grease Guru, we put our customers at the heart of everything we do. We deliver reliable, high-quality grease management solutions, helping businesses stay compliant and operate efficiently.

We pride ourselves on getting it right first time, building strong relationships, and providing a responsive, dependable service our customers can trust. As we continue to grow, we are focused on creating a customer-first culture driven by performance, accountability, and continuous improvement.

Overview

We are seeking an experienced customer service manager to lead and develop our customer service and scheduling team within the fat, oil and grease (FOG) management industry, specialising in servicing, installing, and repairing grease traps.

This is an opportunity for a strong leader to adapt and transform our existing customer service and scheduling team into a high performing customer-first, data-driven department. You will lead an established, small team at our head office in Leeds and will be responsible for implementing leading class customer service standards, by improving customer SLA performance and strengthening our customer relationships and customer retention.

Leadership

Lead, manage and develop the customer service and scheduling team
Lead and develop the existing team members to improve our overall customer service strategy by driving a customer first culture.
Train and upskill colleagues in customer service best practices.

Customer Experience

Set a positive example by acting as a role model for excellent customer service through direct customer interaction.
Serve as the “voice of the customer” within the operational and customer service teams.
Handle and resolve customer complaints through to satisfaction, managing the escalation process, and analysing customer feedback to identify opportunities for improvement.
Create and maintain strong relationships with all new and existing customers, ensuring their needs and SLAs are met.
Support customer retention through improving planning efficiency.

Operational & Works Planning

Oversee the overall planning and scheduling of service work, reactive call outs and installation works to ensure we get it right first time.
Monitor the performance of our key customer metrics such as response times and SLAs, while highlighting and managing risks to increase success rate.
Own and manage customer SLAs, ensuring the team consistently meets targets.
Work closely with operational team management, field service teams, sales, and finance to ensure service delivery.
Identify and pre-emptively manage risks to service delivery.
Produce regular reports on service delivery and customer SLAs for senior management.

About you - Skills & Experience Required

Proven experience as a customer service manager or team leader.
Strong communication skills, in person and in writing.
Strong leadership and people skills.
Excellent problem solving and conflict resolution abilities.
Written language and IT literacy - ability to manage complex spreadsheets, customer facilities management portals and the full MS Office suite.
Ability to analyse data to highlight trends and opportunities for improvement.
Comfortable working in a fast paced environment with competing priorities.

Pay: £35,000.00-£40,000.00 per year

Benefits:

Company pension
Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

installation manager jobs in leeds, eng

Customer Service & Planning Manager

Installation Scheduling Manager

Contracts Manager – Fire Stopping Division

Technical Solutions Team Leader

Project Manager

Customer Success & Sales Operations Manager

Project Manager

Installation Coordinator

Double Glazing Installer

Site Manager/Senior Site Manager

Logistics and Operations Manager

Planning and Scheduling Manager

Engineering Technician

Project Manager (Mechanical)

Junior Project Manager

Golf Relations Manager

Site based kitchen & bedroom installers

Site Manager

Store Manager

Assistant Manager

I want to receive the latest job alerts for installation manager in leeds, eng

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