Service leader Work, Jobs in Leeds, Eng (with Salaries)

Customer Service & Planning Manager
Grease Guru Ltd —Leeds
- £35,000 - £40,000 a year
- Full-time
- Management
- Customer service
- English
- Free parking
Quick apply
9d
Customer Resolution Team Leader
Nexus Vehicle Rental —Pudsey
- £32,000 - £34,500 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Analysis skills
- Life insurance
Quick apply
12d
Customer Service Manager - Food Retail (B2B)
Beijer Ref UK Limited —Leeds
- £45,000 - £55,000 a year
- Full-time
- Management
- Sales
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
12d
Train Service Controller
Northern Trains —York
- £61,364 a year
- IT
- Communication skills
- Employee assistance programme
- Employee discount
4d
Assistant Manager
Farmfoods —Leeds
- £31,449.00 - £35,306.88 a year
- Weekend availability
- Management
- Annual leave
- Employee discount
Quick apply
8d
Retail Supervisor
Screwfix —Leeds
- £14.08 an hour
- Part-time
- Annual leave
- Employee discount
Customer Service Advisor
HSBC Global Services Limited —Leeds
- From £25,000 a year
- Full-time
- Hybrid work
- Customer service
- In-person
- Banking
- Free parking
- Annual leave
Managing Director
ABP Group —York
- £120,000 a year
- Full-time
- Anatomy knowledge
- Management
- Bachelor's degree
- Free parking
Quick apply
4d
Customer Partnership Manager
Nexus Vehicle Rental —Pudsey
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Management
- English
- Supervising experience
- Life insurance
Quick apply
5d
Director of Facilities Services
KF General Services Ltd —Leeds
- £4,900 - £7,200 a month
- Full-time
- Maintenance
- Microsoft Office
- In-person
- Referral programme
- Sick pay
Quick apply
2d
Change & Implementation Manager
thebigword —Leeds
- £45,000 - £60,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Trainee Shop Manager
Farmfoods —Leeds
- £32,648.16 - £35,306.88 a year
- Full-time
- Retail management
- Annual leave
- Employee discount
Quick apply
20h
Human Centred Design - User Researcher
CGI —Leeds
- Full-time
- Continuous improvement
- Travel
- Agile
Quick apply
Advice Team Leader
Citizens Advice —Leeds
- £27,546 - £36,362 a year
- Hybrid work
- Management
- Leadership
- Communication skills
11d
Team Leader
Leonard Cheshire —Wetherby
- £15.15 an hour
- 12 hour shift
- Organisational skills
- Leadership
- Communication skills
- Employee assistance programme
Quick apply
Team Leader
Leeds City Council —Leeds
- £39,862 - £42,839 a year
- Full-time
- Hybrid work
- Management
- Customer service
- Human resources
- Annual leave
14d
Human Centred Design - Service designer
CGI —Leeds
- Full-time
- Agile
- Communication skills
Quick apply
Office Supervisor - Orthopaedics
Leeds Teaching Hospitals NHS Trust —Leeds
- £25,760 - £27,476 a year
- Full-time
- Teaching
6d
Technical Solutions Team Leader
Sycous Limited —Leeds
- £28,500 - £38,250 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Maintenance
- SQL
- Health & wellbeing programme
- Referral programme
Quick apply
12d
Graduate OPS Area/Shift Manager - UK , Amazon Operations
Amazon UK Services Ltd. - A10 —Leeds
- Full-time
- Microsoft Word
- Microsoft Outlook
- Data analysis skills

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Customer Service & Planning Manager

Grease Guru Ltd -
Leeds

Quick apply

Job details

Permanent | Full-time
£35,000 - £40,000 a year
9 days ago

Benefits

Free parking
Company pension
On-site parking

Qualifications

Management
Customer service
Facilities management
Supply chain
English
Microsoft Office
Supervising experience
Leadership
Communication skills

Full job description

Customer Service & Planning Manager

Salary 35k to 40K DOE

Working Hours
This is a full-time, office-based role working 40 hours per week, Monday to Friday from 8:00am to 4:30pm, with a 30-minute unpaid lunch break.

About Grease Guru

At Grease Guru, we put our customers at the heart of everything we do. We deliver reliable, high-quality grease management solutions, helping businesses stay compliant and operate efficiently.

We pride ourselves on getting it right first time, building strong relationships, and providing a responsive, dependable service our customers can trust. As we continue to grow, we are focused on creating a customer-first culture driven by performance, accountability, and continuous improvement.

Overview

We are seeking an experienced customer service manager to lead and develop our customer service and scheduling team within the fat, oil and grease (FOG) management industry, specialising in servicing, installing, and repairing grease traps.

This is an opportunity for a strong leader to adapt and transform our existing customer service and scheduling team into a high performing customer-first, data-driven department. You will lead an established, small team at our head office in Leeds and will be responsible for implementing leading class customer service standards, by improving customer SLA performance and strengthening our customer relationships and customer retention.

Leadership

Lead, manage and develop the customer service and scheduling team
Lead and develop the existing team members to improve our overall customer service strategy by driving a customer first culture.
Train and upskill colleagues in customer service best practices.

Customer Experience

Set a positive example by acting as a role model for excellent customer service through direct customer interaction.
Serve as the “voice of the customer” within the operational and customer service teams.
Handle and resolve customer complaints through to satisfaction, managing the escalation process, and analysing customer feedback to identify opportunities for improvement.
Create and maintain strong relationships with all new and existing customers, ensuring their needs and SLAs are met.
Support customer retention through improving planning efficiency.

Operational & Works Planning

Oversee the overall planning and scheduling of service work, reactive call outs and installation works to ensure we get it right first time.
Monitor the performance of our key customer metrics such as response times and SLAs, while highlighting and managing risks to increase success rate.
Own and manage customer SLAs, ensuring the team consistently meets targets.
Work closely with operational team management, field service teams, sales, and finance to ensure service delivery.
Identify and pre-emptively manage risks to service delivery.
Produce regular reports on service delivery and customer SLAs for senior management.

About you - Skills & Experience Required

Proven experience as a customer service manager or team leader.
Strong communication skills, in person and in writing.
Strong leadership and people skills.
Excellent problem solving and conflict resolution abilities.
Written language and IT literacy - ability to manage complex spreadsheets, customer facilities management portals and the full MS Office suite.
Ability to analyse data to highlight trends and opportunities for improvement.
Comfortable working in a fast paced environment with competing priorities.

Pay: £35,000.00-£40,000.00 per year

Benefits:

Company pension
Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

service leader jobs in leeds, eng

Customer Service & Planning Manager

Customer Resolution Team Leader

Customer Service Manager - Food Retail (B2B)

Train Service Controller

Assistant Manager

Retail Supervisor

Customer Service Advisor

Managing Director

Customer Partnership Manager

Director of Facilities Services

Change & Implementation Manager

Trainee Shop Manager

Human Centred Design - User Researcher

Advice Team Leader

Team Leader

Team Leader

Human Centred Design - Service designer

Office Supervisor - Orthopaedics

Technical Solutions Team Leader

Graduate OPS Area/Shift Manager - UK , Amazon Operations

I want to receive the latest job alerts for service leader in leeds, eng

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