Customer experience manager Work, Jobs in Leicester, Eng (with Salaries)

Senior Customer Success Manager
YIH Property Holdings Limited —Nottingham
- £38,000.00 - £49,867.48 a year
- Full-time
- Hybrid work
- CRM software
- Presentation skills
- Communication skills
- Free parking
- Life insurance
Quick apply
Manager
Six Spa —Wigston Magna
- From £32,000 a year
- Weekend availability
- Hospitality
- Customer service
- Supervising experience
- Employee discount
Quick apply
3d
Transport and Distribution Manager
USTM LIMITED —Leicester
- £35,500 - £45,000 a year
- Full-time
- Microsoft Office
- Organisational skills
- In-person
- Free parking
Quick apply
5d
Branch Manager Designate
Nick Scali Furniture —Leicester
- £30,000 - £50,000 a year
- Weekend availability
- Sales
- In-person
- Leadership
- Free parking
- Employee discount
Quick apply
Lead Customer Experience Manager
Sainsbury's —Leicester
- From £36,250 a year
- Management
- Leadership
- Employee discount
7d
Store Manager
CUPP Bubble Tea —Leicester
- £26,500 - £28,000 a year
- Weekend availability
- Hospitality
- IT
- In-person
- Store discount
- Employee discount
Quick apply
7d
Administrator
Pilgrims' Friend Society —Leicester
- £20,605 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
Quick apply
14d
Sales Support Executive
TMS Motor Group —Leicester
- £29,741 a year
- Full-time
- Sales
- Driving
- Organisational skills
- Employee discount
- Life insurance
Quick apply
Customer Service Escalations Manager
Energile Ltd —Exhall
- From £27,000 a year
- Full-time
- Management
- Customer service
- Microsoft Office
- Free parking
Quick apply
Assistant Manager - Leicester Narborough Road
BoyleSports —Leicester
- £13.20 an hour
Quick apply
Despatch Manager
Preci-Spark —Loughborough
- £43,000 - £46,000 a year
- Full-time
- ERP systems
- Organisational skills
- In-person
- Free parking
Quick apply
1d
Sales Associate
Ernest Jones —Leicester
- £12.71 an hour
- Part-time
- Employee discount
Service Delivery Manager
Yunex Traffic —Leicester
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
20h
Food Technical Officer
Niche Foods Ltd —Leicester
- From £35,000 a year
- Full-time
- Bilingual
- English
- Organisational skills
Quick apply
12d
Customer Care Manager
Morris Homes Limited —Rugby
- Full-time
- Microsoft Excel
- Customer service
- Microsoft Office
- Health & wellbeing programme
- Annual leave
Quick apply
4d
Part-time Customer Service Manager
International Workplace Group plc —Leicester
- Up to £19,000 a year
- Part-time
- Customer service
- In-person
- Restaurant
7d
Lettings Manager
Humphrey & Kirk —Loughborough
- £45,000 - £50,000 a year
- Full-time
- Management
- Administrative experience
- In-person
Quick apply
Data Centre Operations Manager
Arcus FM —Leicester
- Up to £65,000 a year
- Full-time
- Management
- Engineering
- Organisational skills
Quick apply
Assistant Manager
Five Guys UK —Leicester
- From £35,870 a year
- Weekend availability
- Quick service & fast food restaurant
- IT
- Leadership
- Annual leave
- Employee assistance programme
Customer Experience Advisor
Flogas Britain —Syston
- £27,372.52 a year
- Overtime
- Hybrid work
- Microsoft Office
- Negotiation
- Employee assistance programme
- Employee discount
Quick apply

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customer experience manager jobs near leicester, eng

Senior Customer Success Manager

YIH Property Holdings Limited
Nottingham

Quick apply

Job details

Full-time
£38,000.00 - £49,867.48 a year

Benefits

Free parking
Cycle to work scheme
Life insurance
On-site parking

Qualifications

CRM software
Email marketing
Presentation skills
Martech
SaaS
Account management
Communication skills
Marketing

Full job description

Job Overview
We are seeking an experienced and proactive Customer Success Manager. This role is pivotal to the success of our business, it builds deep relationships with our clients, maximising the value of their investment.

We're looking for an experienced Marketing Account Manager to take ownership of a portfolio of customers, acting as their trusted advisor, consultant, and growth partner. This is a highly consultative role that combines strategic account management, marketing expertise, commercial ownership, and customer success.

You will work closely with business owners, directors, and senior stakeholders to understand their commercial objectives, marketing challenges, customer journeys, and growth ambitions. Using this understanding, you'll help shape and guide strategic marketing initiatives across email marketing, marketing automation, customer communications, AI, digital marketing, and wider cross-channel engagement programmes.

This is not a traditional Customer Success role. We're looking for someone who genuinely understands marketing and customer engagement, can confidently discuss strategy with clients, and is able to translate business objectives into actionable marketing plans and campaigns.

You will be expected to understand what customers are trying to achieve, identify opportunities for improvement, provide strategic recommendations, and work closely with internal delivery teams to ensure campaigns, automations, and marketing initiatives align with the customer's goals.

The ideal candidate will come from a marketing agency, marketing automation, CRM, customer engagement, or digital marketing background and have experience managing customer relationships whilst also providing strategic marketing guidance.

This role would be particularly well suited to someone who has previously worked hands-on with marketing platforms, marketing automation tools, email marketing, or campaign delivery and is looking to move into a more strategic, consultative account management position.

Success will be measured through customer retention, customer satisfaction, account growth, customer outcomes.

What You’ll Be Responsible For

Owning and managing a portfolio of customer accounts, with responsibility for retention, growth, customer health, and long term success
Acting as the primary strategic contact and trusted advisor for your customers
Building strong relationships with key stakeholders, decision makers, and marketing leaders across your customer portfolio
Developing a deep understanding of each customer's business objectives, marketing strategy, customer journey, operational challenges, and growth plans
Leading strategic business reviews focused on performance, ROI, value delivered, future opportunities, and long term planning
Providing consultative guidance around marketing strategy, customer engagement, lead generation, customer lifecycle marketing, nurture programmes, and marketing automation
Identifying opportunities to improve customer outcomes through better use of products and services
Translating customer requirements into clear briefs and recommendations for internal delivery teams
Working closely with specialist teams across email marketing, websites, automation, AI, paid media, CRM, and customer engagement solutions
Advising customers on best practice across email marketing, segmentation, customer journeys, marketing automation, and cross-channel communications
Monitoring customer engagement, adoption, platform usage, campaign performance, and overall account health
Identifying churn risks early and creating action plans to improve customer outcomes and retention
Driving account growth through upsell, cross-sell, expanded adoption, and additional strategic opportunities
Leading commercial conversations including renewals, upgrades, and additional services
Creating and maintaining strategic account plans aligned to customer objectives and commercial opportunities
Acting as the voice of the customer internally, collaborating closely with Product, Support, Delivery, AI, and wider operational teams
Supporting customers through challenges and ensuring a positive, proactive, and solutions-focused experience throughout the customer lifecycle
Contributing towards customer advocacy initiatives including case studies, testimonials, referrals, and success stories

About You

We're looking for someone who combines strong commercial account management skills with a genuine understanding of marketing strategy, customer engagement, and marketing technology.

Essential:

Minimum 3 years' experience within Strategic Account Management, Client Services, Customer Success, Digital Marketing, Marketing Consultancy, or a similar customer-facing role
Strong understanding of marketing strategy and customer lifecycle marketing
Experience working within a marketing agency, marketing automation platform, CRM provider, digital marketing business, customer engagement platform, or similar environment
Proven experience managing a portfolio of customers and owning retention, growth, and commercial outcomes
Experience leading strategic business reviews and presenting to senior stakeholders
Ability to understand customer objectives and translate them into practical marketing and communication strategies
Strong understanding of email marketing, customer journeys, automation, segmentation, pipelining , and customer engagement strategies
Experience gathering customer requirements and translating them into actionable briefs for delivery teams
Excellent relationship-building and stakeholder management skills
Strong commercial awareness with the ability to identify growth opportunities through genuine customer value
Excellent communication, presentation, and consultancy skills
Highly organised with strong account planning and prioritisation skills
Proactive, commercially minded, and solutions-focused approach

Desirable:

Hands-on experience using marketing automation platforms, CRM systems, email marketing platforms, or customer engagement technologies
Experience building or managing automated customer journeys and nurture programmes
Experience briefing creative, technical, or marketing delivery teams
Understanding of multi-channel and cross-channel marketing strategies
SaaS account management experience

Job Type: Full-time

Pay: £38,000.00-£49,867.48 per year

Benefits:

Cycle to work scheme
Free parking
Life insurance
On-site parking

Work Location: Hybrid remote in Nottingham (Nottinghamshire)

Quick apply

Refine Your Search

customer experience manager jobs in leicester, eng

Senior Customer Success Manager

Manager

Transport and Distribution Manager

Branch Manager Designate

Lead Customer Experience Manager

Store Manager

Administrator

Sales Support Executive

Customer Service Escalations Manager

Assistant Manager - Leicester Narborough Road

Despatch Manager

Sales Associate

Service Delivery Manager

Food Technical Officer

Customer Care Manager

Part-time Customer Service Manager

Lettings Manager

Data Centre Operations Manager

Assistant Manager

Customer Experience Advisor

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