Customer support & client services Work, Jobs in Leicester, Eng (with Salaries)

Complaints Administrator
Legacy Wills & Estate Planning Ltd —City of Leicester
- £24,000 - £26,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Organisational skills
- Health & wellbeing programme
Quick apply
4d
Business Client Service Specialist
HSBC Global Services Limited —Leicester
- From £27,200 a year
- Full-time
- Hybrid work
- Communication skills
- Work from home
IPS Employment Specialist (Leicestershire Central)
Intuitive Thinking Skills Ltd —Leicester
- £27,000 - £30,000 a year
- Full-time
- In-person
- Leadership
- Annual leave
- Employee discount
Quick apply
4d
Business Client Service Specialist
HSBC —Leicester
- £24,000 - £40,000 a year
- Full-time
- Hybrid work
- In-person
- Communication skills
- Work from home
Quick apply
2d
Telephone Collections Agent
Rundle & Co Limited —Market Harborough
- £25,115.45 a year
- Full-time
- Customer service
- In-person
- Free parking
- Store discount
Quick apply
1d
Service Coordinator
Sunfish Services Limited —Derby
- £30,000 - £35,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
Quick apply
Business Support Executive
Vantage Tax Fee Protection Ltd —Leicester
- £26,000 a year
- Full-time
- CRM software
- Sales
- Customer service
- Sick pay
Quick apply
1d
Transport Controller / Planner
EMED Group —Leicester
- £13.55 an hour
- 12 hour shift
- Nursing home
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Administration Officer
Unique Financial Services —Nottingham
- £25,000 - £30,000 a year
- Full-time
- Microsoft Word
- CRM software
- Microsoft Excel
Quick apply
11d
Digital and Systems Support Officer
Leicester City Council —Leicester
- £32,061 - £34,434 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Travel
- Annual leave
- Work from home
9d
Receptionist
Avery Healthcare —Leicester
- £12.72 an hour
- Communication skills
Quick apply
8d
Ambulance Care Assistant
EMED Group —Leicester
- £12.71 an hour
- Weekend availability
- Patient care
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Clinic Coordinator
Therapie Clinic —Leicester
- £12.85 - £14.50 an hour
- Customer service
- Analysis skills
- Communication skills
- Paid training
- Annual leave
Independent Living Advisor
People Places Lives Ltd. —Nottingham
- £13.45 an hour
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
10d
Sales Progressor Estate Agent
Knightsbridge Estate Agents —Leicester
- From £26,000 a year
- Full-time
- Administrative experience
- Organisational skills
- In-person
- Annual leave
- Employee discount
Quick apply
Sample Reception Technician
Environmental Chemistry Testing Limited —Leicester
- £12.71 an hour
- Microsoft Excel
- Annual leave
- Employee discount
14d
Junior Sales Associate role
The Alpha Generation —Nottingham
- £350 - £700 a week
- Full-time
- Customer service
- No experience needed
- English
Quick apply
10d
Events Administrator
Athena Events Ltd —City of Leicester
- From £26,000 a year
- Full-time
- CRM software
- Customer service
- Organisational skills
- Free parking
Quick apply
3d
Customer Acquisition Representative
Perseverance Sales Group —City of Leicester
- £488.40 - £925.92 a week
- Full-time
- Hospitality
- Sales
- Customer service
Quick apply
Retail Senior Customer Assistant at Leicester General Hospital - 25 hours
Royal Voluntary Service —Leicester
- £12.96 an hour
- Overtime
- Customer service
- Administrative experience
- Employee assistance programme
- Sick pay
14h

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Complaints Administrator

Legacy Wills & Estate Planning Ltd -
City of Leicester

Quick apply

Job details

Permanent | Full-time
£24,000 - £26,000 a year
4 days ago

Benefits

Casual dress
Health & wellbeing programme
Company pension
Company events

Qualifications

Microsoft Word
Microsoft Outlook
Complaint handling
Organisational skills
AI
Communication skills

Full job description

Complaints Administrator

Salary: £24,000–£26,000 per annum | Hours: Full-time, Monday to Friday, 8:45am–5:00pm | Location: Office-based, Leicester City Centre

We are looking for a professional, organised and customer-focused Complaints Administrator to join our Complaints team. This is an excellent opportunity for someone with previous complaint-handling experience who is confident speaking with clients over the telephone and has a keen eye for detail.

Working closely with the Complaints Manager, you will help ensure complaints are logged, investigated and progressed in line with company procedures, while supporting a positive and professional customer journey.

The Role

As Complaints Administrator, you will act as a key point of contact for complaints received by the business. You will support the complaints process from initial logging and acknowledgement through to investigation preparation, record keeping and response drafting for review.

Key Responsibilities

Ø Receive, log and acknowledge complaints received by telephone, email, letter, online platforms and other communication channels.

Ø Support initial complaint investigations by gathering client information, sales details, call recordings, timelines and relevant supporting documentation.

Ø Undertake call listening and prepare clear outcome notes or reports for the Complaints Manager.

Ø Prepare complaint case files and draft appropriate responses for review.

Ø Maintain accurate and professional electronic records, including complaints logs and system updates.

Ø Liaise professionally with clients, representatives, colleagues, third parties, business partners, governing bodies, solicitors and internal legal contacts.

Ø Help identify patterns, recurring issues or potential process improvements to support effective complaint resolution.

Ø Ensure all complaints are handled efficiently, professionally and in line with company procedures and required timescales.

About You

We are looking for someone who organised and confident when dealing with sensitive or challenging customer situations. You will be able to communicate clearly, manage detailed information accurately and work well to deadlines.

Essential

· Previous complaint-handling experience.

· Confident telephone manner and experience dealing with customers or clients by phone.

· Excellent written and verbal communication skills.

· Strong attention to detail, including accuracy with grammar, spelling, client details, reference numbers and dates.

· Ability to investigate cases, gather information and prepare clear written summaries.

· Good organisational skills and the ability to manage workload efficiently.

· Professional, methodical and able to work to deadlines.

· Comfortable using electronic systems to maintain accurate records.

Desirable

· Experience within a regulated environment.

· Knowledge of FCA regulations.

· Familiarity with software or AI solutions that could support complaint management, investigation processes, reporting or case tracking.

What We Offer

· Salary of £24,000–£26,000 per annum, depending on experience.

· Full-time, office-based role in Leicester City Centre.

· Monday to Friday working pattern, 8:45am–5:00pm.

· The opportunity to play an important role in supporting fair, professional and timely complaint resolution.

· A varied role working closely with internal teams, clients and external parties.

How to Apply

If you have previous complaint-handling experience and enjoy delivering a professional, detail-focused service, we would be pleased to hear from you. Please apply with your CV.

Pay: £24,000.00-£26,000.00 per year

Benefits:

Casual dress
Company events
Company pension
Health & wellbeing programme

Experience:

Complaint handling: 1 year (preferred)
administration: 1 year (preferred)
FCA: 1 year (preferred)

Location:

City of Leicester LE1 6TE (preferred)

Work Location: In person

Quick apply

Refine Your Search

customer support & client services jobs in leicester, eng

Complaints Administrator

Business Client Service Specialist

IPS Employment Specialist (Leicestershire Central)

Business Client Service Specialist

Telephone Collections Agent

Service Coordinator

Business Support Executive

Transport Controller / Planner

Administration Officer

Digital and Systems Support Officer

Receptionist

Ambulance Care Assistant

Clinic Coordinator

Independent Living Advisor

Sales Progressor Estate Agent

Sample Reception Technician

Junior Sales Associate role

Events Administrator

Customer Acquisition Representative

Retail Senior Customer Assistant at Leicester General Hospital - 25 hours

I want to receive the latest job alerts for customer support & client services in leicester, eng

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