Experience manager Work, Jobs in Lillingstone Dayrell, Bkm (with Salaries)

Customer Experience Manager
Ace Grading —Banbury
- £35,000 - £42,000 a year
- Full-time
- Management
- English
- In-person
Quick apply
Centre Manager - Banbury Lodge
UK Addiction Treatment Centres —Banbury
- £45,000 - £50,000 a year
- Full-time
- Microsoft Outlook
- Management
- Microsoft Office
Quick apply
Trackside Host F1 Cadillac
Absolute Taste —Bicester
- Full-time
- Hospitality
- Travel
- Organisational skills
Quick apply
14d
Management Partners (Live on)
Rockstone pub co. —Milton Keynes
- £40,000 - £60,000 a year
- Full-time
- Hospitality
- Management
- Customer service
Quick apply
2d
Trainee Account Manager
Moorgate Finance Ltd —Towcester
- £27,500 - £35,000 a year
- Full-time
- Microsoft Powerpoint
- Sales
- Salesforce
- Free parking
- Gym membership
Quick apply
9d
Live Events - Hire Coordinator
IPS —Bletchley and Fenny Stratford
- From £29,000 a year
- Full-time
- Microsoft Excel
- SQL
- SharePoint
- Free parking
- Life insurance
Quick apply
10d
Crime and Fraud Manager
DPD Group UK —Milton Keynes
- £56,500 a year
- Full-time
- Travel
- Communication skills
- Free parking
Quick apply
3d
Learning Experience Manager
Sava School of Surveying —Milton Keynes
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
Quick apply
1d
Program Manager
HUBER+SUHNER —Bicester
- Full-time
- Hybrid work
- Management
- Customer service
- English
- Health & wellbeing programme
- Work from home
Quick apply
Senior Event Operations Manager - CarFest (Fixed Term Contract)
Silverstone —Silverstone
- Weekend availability
- Analysis skills
- Project management
- Continuous improvement
Quick apply
9d
Employee Relations Manager, Employee Experience & Relations UK&IE
Amazon UK Services Ltd. —Northampton
- Full-time
- Microsoft Powerpoint
- Microsoft Office
- Analysis skills
6d
Experience & Events Manager
British Motor Industry Heritage Trust —Warwick
- £48,000 - £55,000 a year
- Weekend availability
- Management
- In-person
- Free parking
- Annual leave
Quick apply
6h
Welfare Benefits Manager
OWL GUARDIAN SERVICES LTD —Aylesbury
- Full-time
- Microsoft Office
- Administrative experience
- Human resources
- Free parking
- Annual leave
Quick apply
11d
Area Support Manager
Impact Food Group —Bicester
- £38,000 - £40,000 a year
- Full-time
- Management
- Microsoft Office
- Contracts
- Annual leave
- Employee discount
Quick apply
14d
Resident Engagement Coordinator
Innovus —Bedford
- Up to £30,000 a year
- Monday to Friday
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
3d
Designate General Manager
Acorn Pubs —Buckingham
- Up to £50,000 a year
- Management
- Leadership
- Employee discount
- Referral programme
Quick apply
Operations and Project Manager
Generations Church Milton Keynes —Milton Keynes
- £28,000 a year
- Full-time
- Microsoft Office
- Administrative experience
- Project management
- Annual leave
Quick apply
7d
Ticketing Manager
Silverstone —Silverstone
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Operations Manager
Impact Food Group —Northampton
- Full-time
- Management
- Travel
- Organisational skills
- Annual leave
Quick apply
Service Advisor
Lookers —Buckingham
- £32,000 - £38,000 a year
- Full-time
- Customer service
- Communication skills
- Annual leave
Quick apply

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experience manager jobs near lillingstone dayrell, bkm

Customer Experience Manager

Ace Grading
Banbury

Quick apply

Job details

Permanent | Full-time
£35,000 - £42,000 a year

Benefits

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave

Qualifications

Management
Logistics
English
Customer support
Leadership

Full job description

ACE Grading is one of the UK's leading card grading companies, trusted by collectors to authenticate, grade, and protect their trading cards. We're growing quickly, and the next step is making our customer experience as strong, clear, and trusted as the product itself.

We're hiring a Customer Experience Manager to own the day-to-day quality, speed, and consistency of our customer support operation. This is not just a ticket-answering role. You'll be responsible for improving how customers experience ACE from submission to return, spotting repeated issues, tightening communication, and giving leadership clear visibility on what customers are actually feeling.

What you'll own

Managing the customer support operation and overall inbox performance
Improving response times, resolution quality, backlog control, repeat contact, and customer satisfaction
Creating and maintaining response templates, tone standards, help centre content, and customer update templates
Handling escalated complaints and sensitive customer situations with calm, commercial judgement
Turning repeated customer pain points into clear process improvements for operations, grading, logistics, and leadership
Producing a weekly customer experience report covering top issues, risks, trends, and recommended actions
Supporting and coaching team members who handle customer queries
Making sure customer communication around delays, service changes, submissions, returns, and edge cases is clear and consistent

What success looks like

Customers get faster, clearer, more consistent replies
Support backlog and repeat contact reduce
Common issues are spotted early and fixed at the root
Leadership has a clear weekly view of customer pain, not just ticket volume
ACE feels more premium, predictable, and trustworthy throughout the customer journey

What we're looking for

You'll likely have experience in customer support, customer experience, ecommerce operations, marketplace operations, logistics-heavy support, subscriptions, or a premium consumer brand.

You should be:

An excellent written communicator
Calm under pressure and good with difficult customers
Organised, data-aware, and comfortable working from support metrics
Commercially sensible, knowing when to protect the customer and when to protect the business
Strong enough to challenge internal processes when they're causing customer pain
Practical, hands-on, and comfortable improving systems while still getting the day-to-day work done

Experience with customer support platforms, ecommerce tools, or help centre systems would be useful, but judgement and ownership matter more than a perfect software match.

This role is not for someone who only wants to clear tickets. We need someone who can help build the function properly: better standards, better reporting, better escalation, better communication, and fewer repeat problems.

Why join ACE

You'll be joining a fast-growing business in a passionate collector market, with a real chance to shape how customer experience works as the company scales. The role has clear ownership, visible impact, and direct access to leadership.

To apply

Send your CV and a short note explaining a customer experience or support process you improved, what changed, and what the result was.

Pay: £35,000.00-£42,000.00 per year

Benefits:

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave

Work Location: In person

Quick apply

Refine Your Search

experience manager jobs in lillingstone dayrell, bkm

Customer Experience Manager

Centre Manager - Banbury Lodge

Trackside Host F1 Cadillac

Management Partners (Live on)

Trainee Account Manager

Live Events - Hire Coordinator

Crime and Fraud Manager

Learning Experience Manager

Program Manager

Senior Event Operations Manager - CarFest (Fixed Term Contract)

Employee Relations Manager, Employee Experience & Relations UK&IE

Experience & Events Manager

Welfare Benefits Manager

Area Support Manager

Resident Engagement Coordinator

Designate General Manager

Operations and Project Manager

Ticketing Manager

Operations Manager

Service Advisor

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