Operations and customer experience manager Work, Jobs in Lindley, Nl (with Salaries)

Service Operations Manager
Arqiva —Huddersfield
- Up to £54,200 a year
- Full-time
- Hybrid work
- Continuous improvement
- Team management
- No degree
- Employee discount
12d
Customer Relationship Manager
JLA —Sowerby Bridge
- £30,000 a year
- Full-time
- Hybrid work
- CRM software
- Organisational skills
- Leadership
- Free parking
- Annual leave
Quick apply
4d
Regional Resource Manager
Oxalis Logistics UK —Huddersfield
- £38,000 - £42,000 a year
- Full-time
- Analysis skills
- Organisational skills
- Communication skills
- Employee assistance programme
- Life insurance
Area Care Manager
Helping Hands —Leeds
- £55,000 - £80,500 a year
- Team management
- Training & development
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
Assistant Manager
Harvey's Bar/Kitchen —Huddersfield
- £25,420.00 - £31,340.67 a year
- Part-time
- Serving
- Hospitality
- Bar
- Free parking
- Employee discount
Quick apply
14d
Head of Corporate Operations
Focus Group —Manchester
- Up to £80,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- Travel
Quick apply
Sales Lead Co-ordinator FTC
JLA —Sowerby Bridge
- £26,527 a year
- Full-time
- Hybrid work
- Customer service
- English
- Free parking
- Annual leave
Quick apply
14d
Customer Service Advisor
TrustFord —Huddersfield
- Customer service
- Computer literacy
- Hotel
- Annual leave
- Employee discount
4d
Customer Experience Director
Stellify —Manchester
- £110,000 a year
- Full-time
- Team management
Quick apply
Assistant Service Centre Manager
General Anaesthetic Services Ltd —Keighley
- £36,000 - £41,000 a year
- Overtime
- Maintenance
- Assembly
- Continuous improvement
- Free parking
Quick apply
Sales Manager - Wholesale, Pharmacy & B2B/B2C
LPG CLINICS WHOLESALE LTD —Shepley
- £40,000 - £49,000 a year
- Full-time
- CRM software
- Business development
- Analysis skills
- Free parking
- Employee discount
Quick apply
General Manager
Ottoway Services Limited —Leeds
- Up to £40,000 a year
- Full-time
- Hospitality
- Data analysis skills
- Presentation skills
- Annual leave
- Employee assistance programme
Quick apply
Executive Assistant (Chief Digital Officer)
Lloyds Banking Group —Manchester
- £78,098 - £91,880 a year
- Full-time
- Hybrid work
- Communication skills
2d
Supervisor
The Coffee House —Huddersfield
- Up to £13.55 an hour
- Overtime
- Serving
- Supervising experience
- Travel
Quick apply
Contracts Manager - United Utilities Better Rivers (AMP8)
The Casey Group Ltd —Manchester
- £70,000 - £80,000 a year
- Full-time
- Civil engineering
- Microsoft Outlook
- Management
- Annual leave
- Employee assistance programme
Quick apply
Customer Operations Support Manager
Leeds Building Society —Leeds
- Hybrid work
- Continuous improvement
- Analytics
12d
Conference & Events Manager
JM Hospitality Management Ltd. —Manchester
- £2,800 - £4,000 a month
- Full-time
- Hospitality
- Management
- Customer service
Quick apply
3d
Duty Manager - Leeds Bradford Airport
Unifi —Yeadon
- £14.82 an hour
- Weekend availability
- Team management
- Leadership
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Customer Services Administrator
Project Furniture Ltd —Halifax
- £28,000 - £30,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Quick apply
Operations and Customer Experience Manager
Leeds City Council —Leeds
- £39,862 - £42,839 a year
- Full-time
- Computer literacy
- Continuous improvement
- Team management
- Annual leave
12d

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Service Operations Manager

Arqiva -
Huddersfield

Apply Now

Job details

Permanent | Full-time
Up to £54,200 a year
12 days ago

Benefits

Company pension
Employee discount
Paid volunteer time

Qualifications

Stakeholder collaboration
Stakeholder liaison
Performance management
Continuous improvement
Continuous improvement cycles oversight
Team management
Risk management
Relationship management
Major incident coordination
Business
Leadership
Communication skills
Operations leadership experience
Analytics

Full job description

Service Operations Manager 24243

Location : Emley Moor - Shift based hours

What’s in it for you

Up to £54,200
10% Bonus
20% shift allowance
Work Life Smarter – our commitment to a flexible and hybrid working culture
Generous pension scheme starting at 6% rising to 10%
A unique wellbeing programme that looks after the whole you
Access to multiple learning platforms to support your individual development
Active and diverse networks that build community, support wellbeing and advocate for change

Purpose
Manages and leads a service operations team for one or more Arqiva products and services, ensuring that E2E all in-life operational performance requirements are met, and that the team is continually developing and improving in line with business goals.

Accountabilities

Responsible for managing day to day operational performance across one or more service portfolios, including independently managing operational performance if required during nights/OOH
Engage at a peer level with key customers, suppliers and senior business stakeholders in order to resolve escalations or deliver required operational performance
Ensure service risks are identified, managed and mitigated appropriately
Make recommendations on process improvements and automation initiatives to improve operational performance
Monitor and report on operational performance, using relevant data to inform decision-making and lead the drive for improvement
Provide technical guidance or frameworks and operational context, to help the team resolve technically complex or escalated incidents, including for example for major service impacting incidents personally leading response to resolution
Manage self & task: role model Arqiva’s culture goals with the team, building respect and credibility; set a high-performance bar and challenge the team to deliver sustainable results, by developing the skills and capabilities of the team and focusing on outcomes.

Skills

Service Incident - Ability to provide leadership during major incidents and service disruptions, directing cross-functional teams, stakeholder communications, service recovery activities
Communication skills – Ability to influence and engage senior stakeholders, customers and leaders through effective communication, collaborate with cross-functional teams, present technical info, operational performance, risks and opportunities
Relationship management - Ability to build and maintain trusted relationships with leaders, customers, suppliers and business stakeholders at a peer level, influencing decisions
Leadership and Management - Ability to lead operational teams, and reinforce a culture of accountability, collaboration and continuous improvement
Operational Analytics - Ability to interpret complex operational data, identify trends and root causes.

Knowledge & Experience

Substantial experience in service operations, customer service, or a related field, with a focus on automation and telemetry.
Ability to manage complex service environments and third-party relationships.
Proven ability to manage and develop high-performing teams.
Proven experience leading operational teams within a complex service environment
Experience of influencing at a peer level stakeholders, customer relationships and third-party suppliers

Qualifications: A degree (or equivalent experience) in business, IT, or a related field is advantageous.

Why Arqiva:

We enable a switched-on world to flow. As the UK’s leader in TV and radio broadcast and the country’s top smart utilities platform, we are shaping the future of connectivity.

Our infrastructure delivers media and data exactly where they’re needed - whether that’s bringing TV and radio to your home or sending smart meter data to your utility provider. Our technology works quietly behind the scenes, connecting millions every day.

But it’s not just what we do, it’s how we do it. At Arqiva, you’ll find real connection: supportive teams, active colleague networks and plenty of ways to get involved and feel part of our community. We’ll give you the space and support to grow - whether that’s developing your skills, trying something new or taking on fresh challenges. And because there is more to life than work, our rewards and benefits are designed to support your wellbeing, your lifestyle and what matters most to you.

Our commitment to Diversity & Inclusion

At Arqiva, we’re committed to building a workplace where everyone feels valued, heard and empowered to succeed. We welcome applications from all backgrounds and experiences, and we work hard to remove barriers so every colleague can thrive. If you need any adjustments at any stage of the recruitment process, please reach out to talent@arqiva.com.

If this sounds like the right next step for you, we’d love to hear from you!

Apply Now

Refine Your Search

operations and customer experience manager jobs in lindley, nl

Service Operations Manager

Customer Relationship Manager

Regional Resource Manager

Area Care Manager

Assistant Manager

Head of Corporate Operations

Sales Lead Co-ordinator FTC

Customer Service Advisor

Customer Experience Director

Assistant Service Centre Manager

Sales Manager - Wholesale, Pharmacy & B2B/B2C

General Manager

Executive Assistant (Chief Digital Officer)

Supervisor

Contracts Manager - United Utilities Better Rivers (AMP8)

Customer Operations Support Manager

Conference & Events Manager

Duty Manager - Leeds Bradford Airport

Customer Services Administrator

Operations and Customer Experience Manager

I want to receive the latest job alerts for operations and customer experience manager in lindley, nl

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