Service desk support Work, Jobs in Little Burstead, Ess (with Salaries)

IT Support Engineer (1st to 2nd Line Progression)
3Gi Technology Ltd —Brentwood
- £28,000 - £32,000 a year
- Full-time
- In-person
- Communication skills
- Free parking
- Sick pay
Quick apply
Receptionist - South Essex - East of England
HM Prison & Probation Service —Basildon
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Computer literacy
- Microsoft Office
- Presentation skills
- Annual leave
- Employee discount
1d
Hire Desk Team Leader
Hire Safe Solutions Ltd —Thurrock
- £38,000 - £42,000 a year
- Full-time
- Supervising experience
- Team management
- Organisational skills
- Free parking
- Annual leave
Quick apply
8d
Junior IT Support Engineer – MSP Helpdesk - Full Time
Eipsys Limited —Chelmsford
- £26,000 - £28,000 a year
- Full-time
- Hybrid work
- Google Suite
- Microsoft Outlook
- English
- Free parking
Quick apply
12d
Hire Desk Controller
Hire Safe Solutions Ltd —Thurrock
- £30,000 - £35,000 a year
- Full-time
- CRM software
- In-person
- Communication skills
- Free parking
- Annual leave
Quick apply
8d
Reception & Switchboard Operator
Rapport —London
- £36,500 - £38,500 a year
- Full-time
- Front desk
- Guest services
- Employee assistance programme
Front Desk Agent
Still Life Global —London
- £26,000 a year
- Weekend availability
- Hospitality
- Computer literacy
- Front desk
Quick apply
13d
Operations and Office Coordinator (Maternity Cover)
Sister System —London
- £31,000 - £34,000 a year
- Part-time
- Administrative experience
- Human resources
- Recruiting
- Free parking
- Sick pay
Quick apply
4d
Operational Support Officer
HM Courts & Tribunal Service —Chelmsford
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Customer service
- Presentation skills
- Travel
- Annual leave
- Employee discount
8d
IT Support Technician
IT MANAGMENT LTD —London
- From £39,000 a year
- Full-time
- Hybrid work
- Customer service
- Windows
- Microsoft Office
- Free parking
- Annual leave
Quick apply
Volunteer Experience Lead
Hopefield Animal Sanctuary —Brentwood
- £24,000 a year
- Full-time
- Supervising experience
- Project management
- Organisational skills
- Employee discount
- Sick pay
Quick apply
9d
Step into Work: Hospitality Bootcamp – Free 2-Week Training + Guaranteed Interviews (starts 2 Sept))
Step Ahead Social Enterprise Community Interest Company —London
- £27,700 - £32,000 a year
- Temporary
- Remote
- Hospitality
- Customer service
- Hotel
Quick apply
1d
Office Admin Assistant
J. Scott and Sons Ltd —Ilford
- From £13.45 an hour
- Full-time
- Microsoft Outlook
- Computer literacy
- English
- Free parking
Quick apply
1d
Assistant Manager/ Deputy Manager- Hostel Operations
LHA London Ltd —London
- £29,650 - £31,824 a year
- Weekend availability
- Team management
- In-person
- Training & development
- Employee assistance programme
- Gym membership
Quick apply
10d
Junior IT Support Technician
Code X London —London
- £25,500 - £32,000 a year
- Full-time
- Hybrid work
- Windows
- Analysis skills
- Linux
- Gym membership
- Life insurance
Quick apply
Business Centre Assistant
Beaumont Business Centres —London
- £27,000 a year
- Full-time
- Word processing
- Front desk
- Cleaning
Quick apply
3d
Office Assistant
PEI Group —London
- Overtime
- Hospitality
- Microsoft Office
- Front desk
- Annual leave
- Employee assistance programme
8d
QA & User Acceptance Testing Consultant- London
FDM Group —London
- Communication skills
- Banking
- Time management
- Annual leave
Apprentice Administrator
CISI —London
- £24,436 a year
- Full-time
- Hybrid work
- Microsoft Word
- English
- Organisational skills
- Annual leave
Quick apply
5d
Facilities Helpdesk Administrator
Bauvill Ltd —Rochester
- £24,500 - £26,500 a year
- Full-time
- Customer service
- Supervising experience
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
11d

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IT Support Engineer (1st to 2nd Line Progression)

3Gi Technology Ltd
Brentwood

Quick apply

Job details

Permanent | Full-time
£28,000 - £32,000 a year

Benefits

Free parking
Casual dress
Additional leave
Free flu jabs
Company pension
Company events
Sick pay
On-site parking

Qualifications

Technical troubleshooting
Desktop support
TCP
User account provisioning
Ticket management
User account management
IP networking
Communication skills
PowerShell scripting
PowerShell
Active Directory
Intune

Full job description

IT Support Analyst (1st to 2nd Line Progression)

We are looking for an experienced 1st Line Support Analyst who is ready to step up. This is not an entry-level position — but it is not a top-tier 2nd line role either. It sits deliberately in between: you have already proven yourself on a busy service desk, you handle users and tickets confidently without hand-holding, and you are now pushing at the edges of 1st line work.

You will own day-to-day support while being actively developed into 2nd line capability — escalations, Microsoft 365 administration, Intune, networking and security fundamentals. If you keep picking up tickets that are "technically 2nd line" because you wanted to learn, this role was written for you.

To be upfront: this is not "just another job in tech", and we are not looking for people who want one. We hire passionate technologists who love technology and seek it out for both work and play – the kind of person who builds labs at home and learns new tools because they want to, not because they were told to.

In return, this role is a genuine career launchpad. From here you can progress into our data & AI product-building team, become a security specialist within our Security Operations, or develop towards Architect / Solutions Architect. Candidates who can demonstrate genuine passion and a fast rate of learning will be prioritised – provided they can prove the fundamentals today.

About 3Gi

We are a UK-based technology services group specialising in Cloud, AI, MIP and Cyber Security. We own and operate three technology brands – meaning we call the shots, move fast, and build things we believe in.

We follow a "Netflix-style" culture of freedom and responsibility, where high performance and innovation go hand in hand.

If you want corporate layers and red tape, this won't be your place. If you want growth, accountability, and impact – it absolutely will be.

About the Role

You will:

Own 1st line tickets end-to-end across hardware, software, Microsoft 365 and networking
Take on escalations and stretch tickets at the lower end of 2nd line, with senior engineers behind you
Set up new starters and leavers – accounts, licences, devices and access
Build and deploy desktops and laptops, including Intune enrolment
Assist with system updates, technical rollouts and automation deployments
Monitor client environments and flag issues before they escalate
Communicate clearly with both technical and non-technical users
Produce accurate documentation and follow established processes

This is an in-person role with significant interaction with senior engineers – ideal for someone serious about progressing their career in a structured, professional environment.

About You

This role is suited to someone who already has solid, hands-on 1st line experience and wants to turn it into a genuine career in technology. You will do well here if you:

Have a real passion for technology – you seek it out for both work and play
Are comfortable with the fundamentals and find yourself wanting the harder tickets
Learn new technology proactively – Google, YouTube, AI tools, building labs – rather than waiting to be sent on a course
Are excited by where technology is heading – AI, data, cloud and security – and want to be part of building it
Stay calm under pressure and can manage competing priorities in a busy environment
Are reliable, organised and take full ownership of your work from start to finish
Want to build a career in technology, not just have another job in tech

To be clear on level: if you are completely new to IT, this is not the right starting point – keep an eye out for our junior openings instead. Equally, if you are an established 2nd line analyst, this will feel like a step back; we hire for that level separately. We want the person in between.

Required Experience (Essential)

To be considered, you must already have:

Minimum 12 months recent 1st line / service desk experience, ideally within an MSP or multi-site environment
A proven ability to resolve everyday issues independently across Windows 10/11, Microsoft 365, hardware and printing
Working knowledge of:
Microsoft 365 support and basic administration – users, licences, password resets, mailboxes
Active Directory basics – users, groups and permissions
Networking fundamentals – TCP/IP, DNS, DHCP and Wi-Fi troubleshooting
Device builds, imaging and deployment
Experience working with a ticketing system and to SLAs
Strong written and verbal communication skills
Evidence of being a fast learner with strong technical curiosity and the ability to absorb new technologies rapidly

If the fundamentals are not there yet, applications will not be progressed.

Preferred Experience (Advantageous)

Exposure to Microsoft 365 admin centres, Entra ID or Intune
Basic PowerShell, or an interest in scripting and automation
Exposure to security tooling, alert triage or Microsoft Secure Score
Experience in an MSP or multi-client environment
IT-related education or certifications (e.g. CompTIA, Microsoft fundamentals)

Career Progression – Where This Role Can Take You

We are not hiring someone to sit on a service desk forever. This role is the proving ground for our advanced teams, and the people who show capability and hunger move up quickly. The path runs through 2nd Line Support Analyst and then into one of three specialist tracks:

Data & AI – joining our data / AI product-building team, working on real products that we own and ship
Security – becoming a security specialist within our Security Operations
Architecture – developing towards Architect / Solutions Architect

You do not need to know which track is yours yet. You will get exposure to all three as you develop, and we will shape the path around where your strengths and interests land. Progression is based on capability, not tenure.

What We Offer

20 days holiday + bank holidays, additional days with tenure.
Mentoring from senior engineers and a defined route into 2nd line and the specialist tracks beyond
Hands-on exposure to advanced infrastructure, cybersecurity, AI and modern automation tooling
Smart-Casual dress, team environment, on-site parking

Working Hours

Monday to Friday, 08:00 – 17:00.

We run wider cover across the business, and you will join it as you develop – but not on day one. To be clear about what that looks like:

Saturday morning cover, on a rotation. This starts once you are up to speed and confident in the role, not immediately.
Night shift cover, on a rotation. This comes later in your progression, once you are operating as a more experienced 2nd line engineer.

Neither is part of the role from day one. We would rather be straight with you now than surprise you six months in.

Work Location

WhiteGates Business Center, Alexander Lane, Shenfield

Must be able to reliably commute.

To Apply

Only apply if you meet the required experience outlined above – and please do not apply if you are looking for "just another job in tech". This role demands solid fundamentals, a genuine passion for technology, and a real commitment to building a career with us.

Job Type: Full-time, Permanent

Ability to commute/relocate: Brentwood CM15 8QF: reliably commute or plan to relocate before starting work (required)

Work Location: In person, 5 days a week – no hybrid

Pay: £28,000.00-£32,000.00 per year

Benefits:

Additional leave
Casual dress
Company events
Company pension
Free flu jabs
Free parking
On-site parking
Sick pay

Work Location: In person

Quick apply

Refine Your Search

service desk support jobs in little burstead, ess

IT Support Engineer (1st to 2nd Line Progression)

Receptionist - South Essex - East of England

Hire Desk Team Leader

Junior IT Support Engineer – MSP Helpdesk - Full Time

Hire Desk Controller

Reception & Switchboard Operator

Front Desk Agent

Operations and Office Coordinator (Maternity Cover)

Operational Support Officer

IT Support Technician

Volunteer Experience Lead

Step into Work: Hospitality Bootcamp – Free 2-Week Training + Guaranteed Interviews (starts 2 Sept))

Office Admin Assistant

Assistant Manager/ Deputy Manager- Hostel Operations

Junior IT Support Technician

Business Centre Assistant

Office Assistant

QA & User Acceptance Testing Consultant- London

Apprentice Administrator

Facilities Helpdesk Administrator

I want to receive the latest job alerts for service desk support in little burstead, ess

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