Service manager Work, Jobs in Liverpool, Eng (with Salaries)

Senior Customer Service Manager
TeamGround Global Solutions Ltd —Liverpool
- £47,125.88 - £65,542.21 a year
- Full-time
- Hybrid work
- Management
- Customer service
- English
- Health & wellbeing programme
- Flexitime
Quick apply
Operations Manager
Popeyes UK —Liverpool
- £55,000 - £65,000 a year
- Full-time
- Casual dining restaurant
- Leadership
- Annual leave
- Employee discount
Quick apply
Administrative Operations Manager
MSS Chontalpa Business Services Ltd —Liverpool
- £40,000 - £54,000 a year
- Full-time
- Administrative experience
- Supervising experience
- Bachelor's degree
- Health & wellbeing programme
- Language training provided
Quick apply
3h
Warehouse Supervisor
Bullen Healthcare —Liverpool
- £35,000 - £50,000 a year
- Weekend availability
- Microsoft Office
- Supervising experience
- Organisational skills
- Free parking
- Employee discount
Quick apply
11d
General Manager
Club Mona —Liverpool
- £45,000 - £60,000 a year
- Full-time
- Hotel
- IT
- In-person
- Health & wellbeing programme
- Employee discount
Quick apply
15h
Block Manager
Legacie Management & Lettings —Liverpool
- £35,000 - £40,000 a year
- Full-time
- Management
- Travel
- IT
Quick apply
14d
Operational Services Manager
Tom Harrison House —Liverpool
- From £40,000 a year
- Full-time
- Microsoft Excel
- Customer service
- Administrative experience
Quick apply
8d
Service Manager
Voyage Care —Norris Green
- £34,000 a year
- In-person
- Leadership
- Employee discount
People Service Delivery Manager
The Riverside Group —Liverpool
- £43,460 - £48,024 a year
- Full-time
- Oracle
- Microsoft Office
- Human resources
Client Manager - Events
Showforce —Liverpool
- £30,000 - £35,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
Quick apply
Business Operations Manager
PlantSea Ltd —Liverpool
- £35,000 - £45,000 a year
- Full-time
- Administrative experience
- Supervising experience
- In-person
- Employee stock purchase plan
- Sick pay
Quick apply
6d
Deputy Manager
Hickory's Smokehouse —Liverpool
- £36,000 - £41,000 a year
- Full-time
- Restaurant
- School
- Health & wellbeing programme
- Employee discount
Quick apply
Hire Desk Team Leader
Hire Safe Solutions Ltd —Runcorn
- From £35,000 a year
- Full-time
- Management
- Customer service
- Microsoft Office
- Free parking
- Annual leave
Quick apply
14d
Project Service Manager - Male Hostel
New Start —Liverpool
- £38,602 a year
- Overtime
- Management
- Supervising experience
- Annual leave
Quick apply
General Manager
Flight Club - Liverpool —Liverpool
- £48,000 - £52,000 a year
- Full-time
- Driving
- IT
- Employee assistance programme
- Employee discount
Quick apply
1d
Practice Manager
The Dental Cafe —Liverpool
- £38,000 - £48,000 a year
- Part-time
- Sales
- Customer service
- No experience needed
- Profit sharing
- Employee discount
Quick apply
6d
Food and Drink Service Manager
THE ECCLESTON ARMS - Mikhail Hotels & Leisure Group —St Helens
- £34,000 - £36,000 a year
- Weekend availability
- Bar
- Sales
- Hotel
- Employee discount
Quick apply
6d
IT Service Operations Manager
ZiCom Digital Services Ltd —Liverpool
- £74,000 a year
- Bachelor's degree
- IT
- In-person
- Free parking
- Gym membership
Quick apply
1d
Third Party Relationship & Operational Excellence Manager – Pre Litigation Credit Hire Team
Bond Turner —Liverpool
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
Quick apply
6d
Workshop Controller / Manager
Solo Car Sales —Liverpool
- Up to £45,000 a year
- Full-time
- Customer service
- Maintenance
- Welding
- Store discount
- Employee discount
Quick apply
7d

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service manager jobs near liverpool, eng

Senior Customer Service Manager

TeamGround Global Solutions Ltd
Liverpool

Quick apply

Job details

Permanent | Full-time
£47,125.88 - £65,542.21 a year

Benefits

Health & wellbeing programme
Employee mentoring programme
Flexitime
Company pension
Free fitness classes

Qualifications

Management
Customer service
English
Supervising experience
Leadership
Communication skills

Full job description

About the Role:
Liverpool is a city built on connection, communication, and strong service culture—and at TeamGround Global Solutions Ltd, we bring that same energy into customer experience operations. We support fast-growing businesses by delivering structured, high-quality customer service solutions that feel personal, responsive, and reliable. We believe customer service is not just a support function—it is a core driver of business success.

We are looking for a Senior Customer Service Manager who can take full ownership of our customer operations function in Liverpool. This is not a routine management role—you will define service standards, lead performance strategy, and shape how our teams deliver exceptional customer experiences. You will act as the bridge between leadership, frontline teams, and customers, ensuring every interaction meets a high standard of quality and efficiency.

Why Work With Us?

The Environment:
We operate in a modern, professional workspace in Liverpool’s business district, designed for collaboration, focus, and performance. We value structure, clarity, and a supportive working culture where leaders are empowered to make real decisions.

Leadership Ownership:
You will have full responsibility for customer service performance and team leadership from day one. We trust senior managers to lead, not just supervise.

Operational Excellence Focus:
We care about doing things properly. You will have the tools and autonomy to build processes, improve KPIs, and shape customer experience strategy.

Growth Opportunity:
This role is designed for progression. Successful candidates can move into Head of Operations or Director-level positions as the company expands.

Key Responsibilities:

Customer Operations Leadership:
Oversee all customer service activity, ensuring consistent quality, efficiency, and professionalism across the team.

Performance & KPI Management:
Track, analyse, and improve key performance indicators such as response time, resolution rate, and customer satisfaction.

Team Leadership & Development:
Lead, coach, and support customer service staff. Conduct performance reviews and build a strong, accountable team culture.

Process Improvement:
Identify inefficiencies in workflows and implement scalable improvements to enhance service delivery.

Escalation Management:
Act as the final point of escalation for complex customer issues, ensuring timely and effective resolution.

Stakeholder Communication:
Work closely with internal teams and leadership to align customer service operations with business goals.

What We Are Looking For:

Experience:
5+ years in customer service, contact centre, or customer operations roles, including at least 2+ years in a senior or managerial position.

Leadership Ability:
Proven experience managing teams, improving performance, and driving accountability in a structured environment.

Operational Mindset:
Strong understanding of KPIs, service delivery frameworks, and process optimisation.

Communication Skills:
Clear, confident communicator who can handle escalations and present performance insights to leadership.

Problem-Solving Approach:
Ability to remain calm under pressure and make practical, data-informed decisions.

Mindset:
You are structured, proactive, and focused on building systems that scale—not just managing day-to-day tasks.

Pay: £47,125.88-£65,542.21 per year

Benefits:

Company pension
Employee mentoring programme
Flexitime
Free fitness classes
Health & wellbeing programme

Work Location: Hybrid remote in Liverpool L3

Quick apply

Refine Your Search

service manager jobs in liverpool, eng

Senior Customer Service Manager

Operations Manager

Administrative Operations Manager

Warehouse Supervisor

General Manager

Block Manager

Operational Services Manager

Service Manager

People Service Delivery Manager

Client Manager - Events

Business Operations Manager

Deputy Manager

Hire Desk Team Leader

Project Service Manager - Male Hostel

General Manager

Practice Manager

Food and Drink Service Manager

IT Service Operations Manager

Third Party Relationship & Operational Excellence Manager – Pre Litigation Credit Hire Team

Workshop Controller / Manager

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