Customer experience manager Work, Jobs in Liverpool, Msy (with Salaries)

Client Manager - Events
Showforce —Liverpool
- £28,000 - £32,000 a year
- Full-time
- Microsoft Word
- CRM software
- Communication skills
Quick apply
Responsible - Stradivarius Liverpool
INDITEX —Liverpool
- Full-time
- Customer service
- Training & development
- Retail management
- Employee discount
Quick apply
Asset Manager - Student Accommodation
loc8me —Liverpool
- £28,000 - £32,000 a year
- Full-time
- Customer service
- Project management
- Organisational skills
Quick apply
4d
Trainee Event Manager
Rd Operations —Liverpool
- From £27,000 a year
- Full-time
- Customer service
- In-person
- Leadership
- Free parking
- Health & wellbeing programme
Quick apply
4d
Assistant Manager
The Fragrance Shop —Liverpool
- Up to £12.45 an hour
- Part-time
- Customer service
- Merchandising
- Supervising experience
- Employee discount
Quick apply
12d
Desk Based Account Manager
ARO —Liverpool
- £30,000 - £33,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Communication skills
- Time management
- Employee assistance programme
Quick apply
9d
Junior Project Manager
The Granite Group —Liverpool
- £27,000 - £35,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Agile
- Flexible schedule
Quick apply
5d
E-commerce Operations Manager
Botanica Eco Naturals Ltd —Liverpool
- £40,000 - £50,000 a year
- Full-time
- Customer service
- Supervising experience
- Team management
Quick apply
2h
Admissions Manager
University of Liverpool —Liverpool
- £39,906 - £46,049 a year
- Full-time
- Hybrid work
- Management
- Customer service
- University
- Employee discount
9d
Contract Co-Ordinator (Immediate Start Required)
Fieldway Group Ltd —Huyton
- Full-time
- Microsoft Office
- Administrative experience
- Data entry
- Free parking
- Referral programme
Quick apply
3d
Associate Investment Consultant Manager
RWinvest —Liverpool
- £25,000 - £55,000 a year
- Full-time
- CRM software
- Supervising experience
- Leadership
Quick apply
10d
DEPUTY MANAGER PULL&BEAR
INDITEX —Liverpool
- Full-time
- Training & development
- Retail management
- Cash handling
Quick apply
Venue Presentation Manager
CleanEvent Services Ltd —Chester
- £31,000 - £33,000 a year
- Full-time
- Management
- Computer literacy
- Analysis skills
- Store discount
- Health & wellbeing programme
Quick apply
11d
Premium Manager
Aramark —Liverpool
- Weekend availability
- Training & development
- Leadership
- Communication skills
- Employee discount
General Manager
Swim Sports Company Ltd —Liverpool
- £35,000 - £38,000 a year
- Weekend availability
- Customer service
- Training & development
- Leadership
- Employee discount
Quick apply
10d
Deputy Manager
David Pluck Bookmakers —Liverpool
- £13.20 an hour
- Full-time
- Bilingual
- Microsoft Word
- Microsoft Outlook
Quick apply
6d
Regional Operations Co-ordinator South and North of England
Ecolab Inc. —Liverpool
- Full-time
- In-person
- Communication skills
3d
Senior Property Manager
Curlett Jones Estates —Liverpool
- £28,000 - £30,000 a year
- Full-time
- CRM software
- Mentoring
- Organisational skills
- Health & wellbeing programme
- Employee discount
Quick apply
Head of Social / Social Media Manager
Mersey Raw ltd —Liverpool
- £30,000 - £52,000 a year
- Full-time
- Social media management
- In-person
- Free parking
Quick apply
6d
Housing Repairs Coordinator
OnwardHomes —Liverpool
- £15.28 an hour
- Call to connect
- Hybrid work
- Customer service
- Data entry
- Contracts
- Annual leave
- Employee discount
10d

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Client Manager - Events

Showforce -
Liverpool

Quick apply

Job details

Full-time
£28,000 - £32,000 a year

Benefits

Company events

Qualifications

Microsoft Word
CRM software
Customer service call handling
Inbound customer enquiry call handling
Client engagement
Stakeholder liaison
Internal department liaison
Microsoft Office Suite
Complaint handling
Partnership building
Customer loyalty building
Relationship management
Customer interaction
Account management
Communication skills

Full job description

We’re looking for a Client Manager to join our busy team. You’ll be an excellent communicator, passionate about delivering high standards of customer service and have a real drive to succeed.

Ideally the candidate would have experience working within the Events industry and have an understanding of delivering projects from a staffing supplier perspective

Role:

As a Client Manager, you will be responsible for maintaining and growing client relationships, ensuring the successful delivery of services, and acting as the main point of contact between clients and internal teams. You’ll support the Operations team with the preparation of quotes and management of project schedules.

Reports to:

o Head of UK Operations

Requirements

Responsibilities:

Manage existing client accounts and build long-term, trusted partnerships
Understand client goals and proactively identify opportunities
Manage a large volume of email and phone enquiries daily
Ensure contracts are issued accurately
Maintain contact to ensure repeat business and identify upsell opportunities
Carry out regular site visits to understand your client’s requirements
Arrange and attend meetings to generate new business and manage relationships
Ensure that customers receive the best possible service at all times
Ensure complaints are handled in line with company procedures
Ensuring accreditation for events is complete
Prepare accurate quotes and schedules utilising our bespoke CRM system and excel
Ensure all project information is communicated to all team members
Update client records ensuring current information is available at all times
Demonstrate a strong understanding of the clients’ needs and manage them through to delivery
Obtain client feedback after each event and report to senior management
Attend relevant trade exhibitions, networking events and training
Work closely with the Head of Operations UK to ensure that the links between the Account Management and Scheduling teams are strong, ensuring both client and staff needs are met

Key skills:

Excellent communication skills
Highly organised and able to multi-task
Happy to travel around the UK and worldwide
Ability to adapt quickly to changes
Ability to work flexible hours
Excellent knowledge of MS Office including Word and Excel
Great team player
Ability to identify problems in process and resolve them in a timely manner
Ability to work under pressure

Experience:

Event industry experience is advantageous but not essential

Quick apply

Refine Your Search

customer experience manager jobs in liverpool, msy

Client Manager - Events

Responsible - Stradivarius Liverpool

Asset Manager - Student Accommodation

Trainee Event Manager

Assistant Manager

Desk Based Account Manager

Junior Project Manager

E-commerce Operations Manager

Admissions Manager

Contract Co-Ordinator (Immediate Start Required)

Associate Investment Consultant Manager

DEPUTY MANAGER PULL&BEAR

Venue Presentation Manager

Premium Manager

General Manager

Deputy Manager

Regional Operations Co-ordinator South and North of England

Senior Property Manager

Head of Social / Social Media Manager

Housing Repairs Coordinator

I want to receive the latest job alerts for customer experience manager in liverpool, msy

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