Complaints manager Work, Jobs in Llansamlet, Swa (with Salaries)

Customer Service & Aftersales Manager
Tredz —Llansamlet
- £40,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- English
- Health & wellbeing programme
- Employee discount
Quick apply
3d
People, Planning & Performance Manager (SWTRA)
Neath Port Talbot County Borough Council —Neath Port Talbot
- From £56,822 a year
- Full-time
- Employee assistance programme
Senior Product Manager
Driver and Vehicle Licensing Agency —Swansea
- £57,515 - £62,515 a year
- Part-time
- Hybrid work
- Management
- Presentation skills
- Product management
- Free parking
- Annual leave
6d
Improvement & Performance Manager
Bridgend County Borough Council —Bridgend
- £47,181 - £49,282 a year
- Full-time
- Hybrid work
- Driving
11d
Operational Support Officer
HM Courts and Tribunals Service —Swansea
- £25,582 a year
- Full-time
- Customer service
- Presentation skills
- Organisational skills
- Annual leave
10d
Organisation Design & Development Lead
Driver and Vehicle Licensing Agency —Swansea
- £44,241 a year
- Part-time
- Hybrid work
- Management
- Presentation skills
- Travel
- Annual leave
- Employee assistance programme
5d
Senior Talent & Learning Consultant
Driver and Vehicle Licensing Agency —Swansea
- £44,241 a year
- Part-time
- Hybrid work
- Presentation skills
- Continuous improvement
- Travel
- Annual leave
- Employee assistance programme
4d
General Manager
The Castle Coaching Inn —Brecon
- £40,000 - £45,000 a year
- Full-time
- Hospitality
- Culinary experience
- Restaurant management
- Free parking
- Employee discount
Quick apply
Venue Manager
Arthur Chapman —Neath
- From £31,200 a year
- Weekend availability
- Hospitality
- Bar
- Management
- Profit sharing
Quick apply
4d
Operational Support Officer
HM Courts & Tribunal Service —Swansea
- £20,001 - £30,000 a year
- Full-time
- Hybrid work
- Customer service
- Administrative experience
- Presentation skills
- Annual leave
- Employee discount
10d
Operations Administrator
Bro Myrddin Housing Association —Carmarthen
- £22,840 - £24,823 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Accounting
- Free parking
Quick apply
Business Continuity Document Process Manager
Driver and Vehicle Licensing Agency —Swansea
- £30,485 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Communication skills
- Annual leave
- Employee assistance programme
10d
Regional Conduct & Governance Manager
Gallagher —Llantrisant
- Microsoft Office
- Analysis skills
- Employee stock purchase plan
- Life insurance
Assistant Manager
KwikFit —Swansea
- £30,691 a year
- Full-time
- Employee assistance programme
- Employee discount
6d
Deputy Manager
Trago Mills —Merthyr Tydfil
- Full-time
- Management
- In-person
- Leadership
- Store discount
- Employee discount
Quick apply
6d
Store Manager
Aldi —Merthyr Tydfil
- £52,910 - £69,000 a year
- Annual leave
Account Handler
Benefact Group —Llanelli
- From £30,000 a year
- Full-time
- Annual leave
- Sick pay
Directorate Support Officer
Bridgend County Borough Council —Bridgend
- £27,254 - £28,142 a year
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
Service Delivery Lead - Wales - Our Future Health Programme
Xyla Services —Ystradgynlais
- £31 - £40 an hour
- Full-time
- Customer service
- BLS Certification
- Travel
Quick apply
6d
Food and Beverage - Bar Supervisor - Q15
Parkdean Resorts —Porthcawl
- Weekend availability
- Bar
- Supervising experience
- Restaurant
- Store discount
- Employee assistance programme
Quick apply

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Customer Service & Aftersales Manager

Tredz -
Llansamlet

Quick apply

Job details

Permanent | Full-time
£40,000 a year
3 days ago

Benefits

Health & wellbeing programme
Cycle to work scheme
Company pension
Employee discount
On-site parking

Qualifications

Management
Customer service
English
Supervising experience
Cycling

Full job description

About Us:

Tredz is one of the UK’s leading online cycling specialists, helping riders nationwide with everything they need to get moving. From our Swansea base, we run a Contact Centre, Support Centre, and distribution hub, plus specialist stores in Swansea and Cardiff.

It’s an exciting time to join us, as we’ve ambitious plans to expand and innovate. We’re passionate about delivering an outstanding customer experience and creating a workplace where people thrive.

The role

This is a key Customer Operations leadership role responsible for leading the day-to-day delivery and continuous improvement of Tredz' end-to-end customer experience.

Leading the Customer Service, Bike Expert and Aftersales teams, you’ll ensure customers receive a seamless, efficient and high-quality experience at every stage of their journey with us. While each function has its own objectives, your role is to bring them together under a single customer-focused operating model, driving consistency, building customer confidence and supporting commercial success.

Reporting to the Customer Experience (CX) Manager, you will own the day-to-day operation of these customer-facing functions, creating a well-controlled and high-performing operation. You’ll translate strategic priorities into clear operational plans, ensuring teams, processes and resources are aligned to deliver outstanding customer outcomes and help establish Tredz as a market leader for customer experience.

Leading through a structure of Team Leads, you’re responsible for day-to-day performance across all three functions. You bring a disciplined approach to execution, ensuring clear actions, strong accountability, and consistent standards across the teams. You’ll ensure resources, processes, and capabilities are aligned to meet customer demand while balancing operational efficiency, employee wellbeing, and service excellence. A significant focus of the role is aftersales, where customer trust and long-term brand perception are often shaped. Working closely with suppliers, manufacturers, and internal stakeholders, you will drive effective resolutions, reduce customer effort, improve turnaround times, and ensure commercially sound decision making.

You will use data and Voice of Customer insight to understand performance and trends, identifying risks and improvement opportunities. Working closely with CX Manager, you will analyse customer feedback, including NPS, satisfaction and review sentiment, feeding insight back into the wider business to reduce repeat issues at source.

You’re supported by strong product and bike expertise across Tredz, which allows you to focus on leadership, coordination and performance.

Success in this role means delivering a consistently high-quality support experience, driving customer advocacy, strengthening customer confidence, and improving NPS, customer satisfaction, recommendation rates, and review sentiment.

Responsibilities

Lead and oversee the day-to-day operation of the Customer Service, Aftersales and Bike Expert teams, ensuring a consistent, high-quality customer experience across the entire customer journey.
Drive operational performance through clear objectives, effective workforce planning and strong accountability, ensuring service, quality, productivity, customer satisfaction and service level targets are achieved.
Coach, develop and support Team Leads to build engaged, capable and high-performing teams that consistently deliver excellent customer outcomes.
Drive Aftersales performance through strong operational oversight, coaching and quality assurance, ensuring customers receive fair, timely and confidence-building resolutions.
Monitor operational and customer performance data, customer feedback and complaints to identify trends, risks and root causes, working with wider teams to improve service delivery and resolve issues at source.
Support digital adoption and continuous improvement initiatives across customer-facing processes, helping reduce customer effort, remove inefficiencies and improve first-time resolution rates.
Build effective relationships with internal and external stakeholders to support positive customer outcomes and efficient ways of working.
Ensure operational controls, policies and decision-making frameworks are applied consistently, balancing customer satisfaction with commercial performance.
Promote a customer-centric culture that encourages ownership, collaboration and continuous improvement, using operational insight to support the wider Customer Experience strategy, customer loyalty and business growth.

Experience & Knowledge

Proven experience leading multiple teams through Team Leads or equivalent, with accountability for performance, engagement and operational delivery. (Essential)
Experience implementing and maintaining clear processes, standards and operating frameworks to drive quality, consistency and team capability. (Essential)
Strong experience managing operational performance, including KPIs, service levels, workforce planning and cost control. (Essential)
Track record of using data and customer insight to identify issues, drive improvements and deliver measurable results. (Essential)
Proven ability to build relationships and influence stakeholders across the business to resolve issues and drive positive outcomes. (Essential)
Experience managing complex customer environments, including escalations, service recovery and customer complaints, balancing customer and commercial outcomes. (Essential)
Interest in cycling or relevant industry experience. (Nice to have)

What you'll get:

Competitive Salary: £40,000 per annum (Grade T-D)
Trade Price Discount: Access to bikes, parts, and accessories at unbeatable trade prices (plus VAT)—an amazing perk for anyone who’s passionate about cycling.
Great Team: Work in a thriving environment that is passionate about Tredz being a great place to work.
Skill Development: Grow your expertise by joining a team that supports a culture of learning and development.
33 days holiday (increasing to 38 days with length of service)
Up to 50% off Halfords garage bills and discounts across Halfords retail stores
Discounts on everything from groceries to restaurants, shopping, and insurance
Family & Friends Discounts
Cycle to Work Scheme
Financial Planning Support
24/7 GP Access, 364 days a year
Share Save Scheme with 20% discount on shares
Health Cash Plan
Company Pension and Life Assurance

At Tredz, we believe cycling is for everyone — and so is a great place to work. We’re committed to building an inclusive team that reflects the diversity of our customers and communities. We welcome and encourage applications from people of all backgrounds, cultures, abilities, genders, and identities.

If you need any adjustments during the recruitment process, just let us know — we’re here to support you every step of the way.

Closing date: Monday 27th July- we reserve the right to close the job advert early should we have a high number of applicants.

Pay: £40,000.00 per year

Benefits:

Company pension
Cycle to work scheme
Employee discount
Health & wellbeing programme
On-site parking

Work Location: Hybrid remote in Llansamlet SA7 9FH

Quick apply

Refine Your Search

complaints manager jobs in llansamlet, swa

Customer Service & Aftersales Manager

People, Planning & Performance Manager (SWTRA)

Senior Product Manager

Improvement & Performance Manager

Operational Support Officer

Organisation Design & Development Lead

Senior Talent & Learning Consultant

General Manager

Venue Manager

Operational Support Officer

Operations Administrator

Business Continuity Document Process Manager

Regional Conduct & Governance Manager

Assistant Manager

Deputy Manager

Store Manager

Account Handler

Directorate Support Officer

Service Delivery Lead - Wales - Our Future Health Programme

Food and Beverage - Bar Supervisor - Q15

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