Customer order Work, Jobs in London, Eng (with Salaries)

Ecommerce Customer Service Executive
Curvy Kate —Uxbridge
- £12.71 an hour
- Part-time
- Hybrid work
- Customer service
- Communication skills
- Free parking
- Annual leave
Quick apply
3d
Customer Support Officer (UK)
Qargo —London
- Hybrid work
- Customer service
- English
- Administrative experience
Operations Assistant - Jewellery
Astley Clarke —Bayswater
- £25,000 - £27,000 a year
- Full-time
- No experience needed
- Forklift
- Warehouse experience
- Store discount
- Employee discount
Quick apply
Customer Service Associate (12 month FTC)
Richemont —London
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
2d
Customer Success Supervisor
Wholegood —London
- £27,000 - £35,000 a year
- Weekend availability
- CRM software
- Management
- Customer service
Quick apply
Customer Support Engineer
BookedSolid —London
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Software troubleshooting
- Customer service
- Communication skills
- Work from home
- Employee stock ownership plan
Quick apply
Customer Experience Sales Support
The Business Supplies Group —Hounslow
- Full-time
- Customer service
- English
- Microsoft Office
- Referral programme
- Sick pay
Quick apply
4d
Customer Service Officer
Acolad —London
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
Customer Support Specialist
The Electric Car Scheme —Hayes
- £30,000 - £35,000 a year
- Hybrid work
- Customer service
- Organisational skills
- Communication skills
Quick apply
4d
Customer Service Administrator
Farmiloes —Mitcham
- From £25,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
12d
Customer Service Representative
Cleveland Cable Co Ltd —Belvedere
- Weekend availability
- Sales
- Customer service
- Computer literacy
- Free parking
- Employee discount
Quick apply
10d
Operative Assistant / Full time (Night shift)
Natoora Ltd —London
- From £12.80 an hour
- Weekend availability
- Heavy lifting
- Forklift
- Warehouse experience
- Employee discount
- Referral programme
Quick apply
Sales – Customer Accounts & Performance
Hynedale T/A Noble Sleek —London
- £27,600 - £48,000 a year
- Full-time
- CRM software
- Sales
- Microsoft Office
Quick apply
8d
Customer Support Coordinator
Zeitview —London
- £35,000 - £40,000 a year
- Remote
- Hospitality
- Spanish
- Sales
Quick apply
11d
Customer Service Coordinator
CEVALogistics —London
- Full-time
- Customer service
- Communication skills
- Annual leave
- Employee discount
Customer Service Host
Rapport —London
- £32,500 a year
- Full-time
- Computer literacy
- Communication skills
- Employee assistance programme
Customer Service Advisor
Spy Alarms Ltd —Orpington
- £26,000 - £32,000 a year
- Full-time
- Customer service
- English
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
1d
Customer Advisor - 12 Hours
JoJo Maman Bébé —London
- 12 hour shift
- Sales
- Customer service
- IT
- Annual leave
1d
Customer Team Member
Co-op —London
- £14.29 an hour
- Overtime
- Bakery
- Paid training
- Employee discount
1d
Customer Service
Benders TV —London
- £11,500 - £15,000 a month
- Full-time
- Customer service
- English
- Microsoft Office
- Free parking
Quick apply
8d

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customer order jobs near london, eng

Ecommerce Customer Service Executive

Curvy Kate
Uxbridge

Quick apply

Job details

Permanent | Part-time
£12.71 an hour
3 days ago

Benefits

Free parking
Casual dress
Annual leave
Company pension
Work from home
Company events
Employee assistance programme
Employee discount
Sick pay
On-site parking

Qualifications

Customer service
NetSuite
Communication skills

Full job description

About us

Curvy Kate and Brastop are leading lingerie and swimwear brands specialising in fuller busts. Our purpose is to give comfort, confidence and freedom to everybody with bigger boobs.

Our core values guide everything we do:

Wow the Customer
Always Be Better
Work as a Team

We are looking for a friendly, proactive and customer-focused Ecommerce Customer Service Executive to join our Customer Support team.

About the role

Reporting to the Customer Support Team Leader, you will help customers across email, live chat, telephone and online marketplaces.

From answering product and bra-fitting questions to resolving delivery issues, processing refunds and supporting customers with their orders, you will take ownership of each enquiry and aim to provide the right resolution first time.

Key responsibilities

Deliver exceptional customer service through email, live chat and telephone.
Respond to customer enquiries promptly and meet agreed service levels.
Take ownership of customer issues through to a successful resolution.
Provide accurate advice about orders, products, sizing, styles and bra fitting.
Process orders, refunds, returns and out-of-stock enquiries.
Investigate payment queries and customer disputes.
Track deliveries and resolve lost, delayed or damaged parcel issues.
Liaise with warehouses, couriers, payment providers and other external partners.
Respond to customer feedback through review platforms such as Feefo.
Support customers shopping through marketplaces including Amazon, eBay, ASOS and Debenhams.
Process marketplace returns within the required deadlines.
Maintain accurate customer and order information across internal systems.
Identify recurring customer issues and suggest improvements to systems, processes and the overall customer journey.
Keep your product and bra-fitting knowledge up to date.
Work collaboratively with colleagues across the business.

About you

You will be someone who genuinely enjoys helping customers and remains calm, positive and solutions-focused when dealing with challenging situations.

You should have:

Previous customer service experience, ideally within ecommerce, retail or a consumer brand.
Excellent written and verbal communication skills.
A warm, empathetic and professional approach.
The confidence to handle customer enquiries by email, live chat and telephone.
Strong problem-solving skills and the ability to take ownership of issues.
Good attention to detail and accuracy.
The ability to manage competing priorities and work to deadlines.
Confidence learning and using different systems and online platforms.
A collaborative approach and willingness to support the wider team.
An interest in developing product and bra-fitting knowledge.
A proactive mindset, with ideas for improving the customer experience.

Experience using systems such as Gorgias, Shopify, NetSuite, SWAP, Feefo or online marketplace platforms would be useful, but training can be provided.

What we offer

Training in our products, sizing and bra-fitting service.
A supportive and collaborative working environment.
The opportunity to help shape and improve the customer experience.
28 days annual leave (including bank holidays)
Generous staff discount
Medicash Employee Assistance Programme Health cover that includes GP & Prescription service and discounted health club membership, Dental treatment, Physiotherapy and Optical appointments.
Half day annual leave on your birthday, Christmas Eve and New Years Eve
25 hours per week, Monday - Friday (1pm - 6pm)
Hybrid working

Apply

If you are passionate about delivering brilliant customer service and would like to join the Curvy Kate and Brastop team, we would love to hear from you.

Please apply with your CV and a short explanation of why you are interested in the role.

Curvy Kate is committed to creating an inclusive workplace. We welcome applications from people of all backgrounds and will make reasonable adjustments throughout the recruitment process where required.

Pay: £12.71 per hour

Benefits:

Casual dress
Company events
Company pension
Employee discount
Free parking
On-site parking
Sick pay
Work from home

Ability to commute/relocate:

Uxbridge UB10 8NQ: reliably commute or plan to relocate before starting work (required)

Application question(s):

Have you previously worked in an ecommerce, retail or consumer-brand customer service role?
Are you confident communicating with customers through email, live chat and telephone?
Which of the following systems or platforms have you used: Shopify, Gorgias, NetSuite, Amazon, eBay, Feefo or another ecommerce platform?
Are you comfortable completing product and bra-fitting training and advising customers about sizing and fit?

Experience:

Customer service: 1 year (required)

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in Uxbridge UB10 8NQ

Quick apply

Refine Your Search

customer order jobs in london, eng

Ecommerce Customer Service Executive

Customer Support Officer (UK)

Operations Assistant - Jewellery

Customer Service Associate (12 month FTC)

Customer Success Supervisor

Customer Support Engineer

Customer Experience Sales Support

Customer Service Officer

Customer Support Specialist

Customer Service Administrator

Customer Service Representative

Operative Assistant / Full time (Night shift)

Sales – Customer Accounts & Performance

Customer Support Coordinator

Customer Service Coordinator

Customer Service Host

Customer Service Advisor

Customer Advisor - 12 Hours

Customer Team Member

Customer Service

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