Customer support coordinator Work, Jobs in London, Eng (with Salaries)

Wholesale Customer Support Coordinator
Fred Perry Ltd —London
- Hybrid work
- Microsoft Excel
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Client Services & Order Coordinator
Eden Caterers Ltd —London
- £31,500 a year
- Weekend availability
- Customer service
- Salesforce
- English
- Annual leave
- Sick pay
Quick apply
5d
Customer Service Coordinator - Part Time
Rapport —London
- £19,500 a year
- Part-time
- Customer service
- English
- Hotel
- Employee assistance programme
1d
Customer Service Coordinator
Live Nation —London
- Full-time
- Microsoft Powerpoint
- CRM software
- Customer service
1d
Customer Care Coordinator
Public Library of Science —London
- £24,000 - £26,000 a year
- Remote
- CRM software
- Customer service
- Salesforce
Client Services Coordinator
Wilmington plc —London
- £28,500 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Customer service
- English
- Annual leave
- Employee discount
7d
Co-ordinator
Mears Group —London
- Up to £32,000 a year
- Monday to Friday
- Maintenance
- Organisational skills
- IT
- Annual leave
- Employee discount
8d
Customer Communications Coordinator
Live Nation —London
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Customer service
- Annual leave
4d
Client Services Coordinator
Sayer Vincent —London
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Office Coordinator (f/m/d)
EnBW UK Ltd —London
- Hybrid work
- Microsoft Office
- Organisational skills
- Communication skills
Customer Care Coordinator
Peabody —London
- £39,866 a year
- Customer service
- Travel
- Organisational skills
- Annual leave
- Employee discount
6d
Office Co-ordinator - Marylebone & Mayfair
Foxtons —London
- £26,000 a year
- Annual leave
- Sick pay
Quick apply
Customer Service Coordinator
Wates —Croydon
- Customer service
- IT
- Communication skills
11d
Customer Support Coordinator
Taylor Wimpey —Brentwood
- Customer service
- Annual leave
- Employee discount
8d
Customer Service Coordinator
CEVALogistics —London
- Full-time
- Customer service
- Communication skills
- Annual leave
- Employee discount
7d
Experienced Customer Logistics Coordinator
Mail Boxes Etc —London
- Up to £28,000 a year
- Full-time
- Sales
- Customer service
- Computer literacy
- Employee discount
Quick apply
1d
Administration Coordinator
University College London Hospitals NHS Foundation Trust —London
- £34,186 - £37,389 a year
- Full-time
- Customer service
- Communication skills
4d
Part-Time Administration Coordinator
Haus Maintenance —Chelsea
- From £12.80 an hour
- Part-time
- Microsoft Word
- CRM software
- Microsoft Excel
- Flexible schedule
Quick apply
3d
Customer Experience Coordinator
Splend —London
- Weekend availability
- Microsoft Excel
- Microsoft Outlook
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
6d
Facilities Helpdesk Coordinator
Baltimore Group Ltd —London
- £30,000 - £34,000 a year
- Full-time
- Maintenance
- Organisational skills
- In-person
Quick apply
13d

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Wholesale Customer Support Coordinator

Fred Perry Ltd -
London

Quick apply

Job details

Benefits

Cycle to work scheme
Season ticket loan
Annual leave
Company pension
Employee assistance programme
Private medical insurance
Employee discount
Life insurance

Qualifications

Microsoft Excel
Communication skills

Full job description

Triple Wimbledon champion Fred Perry founded his brand in 1952. He was the son of a cotton spinner, who played and fought his way through, always with style – and despite the establishment. Today, Fred Perry is a global community of over 370 employees, all inspired by the Laurel Wreath and what it represents

PURPOSE:
You will be a key contact for your designated market, providing valuable information and communication to our wholesale partners, across all your allocated areas. Responsible for supporting key accounts as well as working closely with internal and external stakeholders such as business development, logistics, warehouses, merchandising and credit departments to proactively eradicate any issues and ensure the timely flow of goods to and from our wholesale account partners.

KEY RESPONSIBILITIES:

Send order acknowledgements through to the BD team & wholesale partners, to review seasonal orders, highlighting any anomalies.
Maintain sales orders by actioning the redating, cancelling of styles/orders, and the deletion of withdrawn styles to ensure system is up-to-date and accurate, notifying the customer where necessary.
Ensure all orders are entered onto our system accurately by the given deadlines, giving support to your colleagues where necessary.
On receipt of customer ASN’s, validate these against the original sales order and highlight any discrepancies to the BDM’s or customers.
Update orders with new address and price details as required.
Send customers order reports to give visibility of those outstanding.
Highlight to customers and BDM’s any orders that have not been called in and provide necessary info and pressure to achieve delivery.
Liaise with customers and any corresponding departments to resolve customer queries or provide information as requested.
Maintain a strong relationship with customers, and markets by email phone/video meetings and reporting with key call outs.
Understand how stock is held within the business to allocate stock to fulfil orders and meet customer expectations. This will include seasonal transfers to minimise the effects on shortfalls for the customer.
Liaise with Logistics, Planning and Production to ensure the warehouse/factories are notified about customer’s specific labelling, packaging, and delivery requirements.

THE PERSON

Good working knowledge of different markets, shipping procedures & retail quarters & functions.
Excellent communication skills (written and verbal) and relationship development with internal and external stakeholders
Effective and pro-active problem solver
Ability to prioritise tasks and be self-organised
Excellent attention to detail
Experience in Microsoft products, including Excel
Must be able to work independently as well as being a team player
Previous experience within the wholesale / logistical environment advantageous

HOURS:

We actively encourage our teams to have a good work/life balance and so we are pleased to offer flexible working shifts at Fred Perry HQ. Our core shift hours are from 10am – 4.30pm and so employees can choose to start and finish early, or start and finish late. (i.e. work 8:00am-4:30pm, or 10:00am-6:30pm etc). We also have 30-minute early finish on Fridays.

As we continue to work in a more flexible way, the Head Office acts a brand hub, where we can all connect and collaborate with one another. This role is a mix of office based (London) and remote working. We will expect the employee to come into the office regularly for face-to-face meetings and to work alongside their team on collaborative projects.

BENEFITS:

We are proud to offer a wide range of benefits to all our staff, and continue to reassess what our community needs from us to thrive. We don’t want to be a good company to work for, we want to be a great one. Here are some things we currently offer:

Annual performance-related bonus
Competitive salary
Generous staff discount and regular sample sales
Generous pension scheme with 8.5% company contribution
Option to buy an extra 5 days holiday annually
Enhanced maternity and paternity packages
Life insurance
Private healthcare
Cycle to work scheme
Early finish Fridays
Season ticket loan
Additional benefits with long service
25 days annual leave plus Bank Holidays
Annual Birthday vouchers
EAP
Social Events

We actively welcome applications from people of all different backgrounds. Your CV will be submitted to hiring managers with all personal details hidden to ensure anonymity.

Quick apply

Refine Your Search

customer support coordinator jobs in london, eng

Wholesale Customer Support Coordinator

Client Services & Order Coordinator

Customer Service Coordinator - Part Time

Customer Service Coordinator

Customer Care Coordinator

Client Services Coordinator

Co-ordinator

Customer Communications Coordinator

Client Services Coordinator

Office Coordinator (f/m/d)

Customer Care Coordinator

Office Co-ordinator - Marylebone & Mayfair

Customer Service Coordinator