Entry level it technician Work, Jobs in London, Eng (with Salaries)

IT Service Desk Technician
Emeria —London
- Full-time
- Microsoft Outlook
- Customer service
- Windows
- Employee discount
Quick apply
Design Technician (Telecoms)
Freshwave —London
- Full-time
- Hybrid work
- Microsoft Word
- AutoCAD
- Microsoft Office
- Work from home
- Life insurance
Quick apply
10d
IT Support Apprentice
JBC Skills Training Ltd —Orpington
- £17,680 a year
- Full-time
- Software troubleshooting
- Customer service
- Driving
Quick apply
21h
IT Support Technician Apprentice
MetaGedu —Harrow
- £16,640 a year
- Full-time
- Remote
- Customer service
- IT
Digital Support Technician Apprentice
Islington Council —Islington
- £14.80 an hour
- Call to connect
- English
- Employee discount
21h
Entry Level Lab Technician (Construction Materials)
Construction Testing Solutions Ltd —Heathrow
- £26,436 - £28,400 a year
- Full-time
- Microsoft Excel
- IT
- Construction experience
- Free parking
- Referral programme
Quick apply
2h
Data Technician Apprentice
Creative Alliance —London
- £15,600 a year
- Full-time
- Azure
- SQL
- IT
Digital Forensic Technician (Audio)
Metropolitan Police —Lambeth
- £43,976 - £49,670 a year
- Weekend availability
- English
Sterile Services Technician I
Steris —London
- £25,272 a year
- Overtime
- No experience needed
- IT
- Annual leave
9d
Electrical Installation Technician (Entry Level)
Yunex Traffic —Leatherhead
- Overtime
- No experience needed
- Communication skills
- Gym membership
Laboratory Technician
Phenna Group —Colnbrook
- £26,793 a year
- Overtime
- Microsoft Excel
- IT
- Construction experience
ICT Apprentice Technician Level 3
HRUC Apprenticeships & Skills —Ruislip
- £14,976 a year
- Full-time
- English
- School
Junior CAD Technician
J&T Business Consulting —Slough
- £32,500 a year
- Full-time
- AutoCAD
- Mentoring
- IT
Quick apply
14d
Logistics Specialist - Data Center , Logistics Specialist DC
Amazon Data Services UK Limited —London
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Civil Engineering Apprentice x2
Islington Council —Islington
- £14.80 an hour
- Call to connect
- AutoCAD
- Engineering
- Employee discount
21h
Maintenance Technician
Apex Hotels Ltd —London
- £15.90 an hour
- Full-time
- Maintenance
- Hotel
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
7d
Digital Forensic Specialist
Metropolitan Police —Lambeth
- £52,653 - £57,417 a year
- Weekend availability
- Computer Science
- Customer service
- Engineering
4d
Workshop Assistant - Internal Only
Barnet Council —London
- Full-time
- Hybrid work
- Oracle
- Presentation skills
- Annual leave
- Flexitime
Building Services Apprentice
Introba —London
- £24,500 a year
- Full-time
- Hybrid work
- AutoCAD
- Military
- Engineering
- Employee assistance programme
- Flexible schedule
Apprentice Quantity Surveyor
Durkan —Ealing
- £22,000 - £22,001 a year
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
10d

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IT Service Desk Technician

Emeria -
London

Quick apply

Job details

Full-time

Benefits

Employee discount

Qualifications

ITIL Certification
Microsoft Outlook
Customer service
Windows
IT support
Computer networking
SharePoint
IT
Application support
Active Directory
CompTIA A+
VPN

Full job description

Job Advert

Job Role: Service Desk Technician

Location: London

Salary: £25.000 per annum plus benefits

Job Sector: IT

Hours: 35 hours per week , Monday to Saturday - Shift Pattern between 8am to 6pm

Emeria UK operates in the residential real estate sector through its operating brands of FirstPort, Innovus, Knight Square and Campions. As the Payroll Administrator you will be contributing to Emeria’s vision to be the leader of residential real estate services in the UK & Ireland

The Role

We are seeking a customer-focused IT Service Desk Technician to provide 1st line support across our organisation. You will be the first point of contact for IT issues via phone, email, and the ITSM portal. The role focuses on resolving common technical problems, accurately logging and triaging tickets, and escalating to 2nd line, Applications Support, or Infrastructure teams when required. You will play a key role in ensuring users receive prompt, professional, and effective IT assistance

Key Accountabilities

Answer and manage incoming calls on the IT Service Desk line, ensuring users receive a friendly and professional service.
Log all incidents and service requests into the ITSM system with accurate details and categorisation.
Provide 1st line troubleshooting for hardware, software, Microsoft 365, and network-related issues.
Escalate tickets promptly to 2nd line, Applications Support, or Infrastructure teams when outside 1st line scope.
Guide users through basic “how-to” fixes, password resets, and account access issues.
Ensure all support interactions are documented clearly and updated regularly in the ITSM system.
Monitor and manage open tickets, ensuring SLAs and response times are met.
Assist with device setup, installations, and configuration of standard software packages.
Contribute to Service Desk knowledge base articles to help improve first-time fix rates.
Maintain a high standard of customer service and act as the voice of IT for the business.

Person Specification

Experience

Experience working in a 1st line IT support or customer service role.
Exposure to IT Service Desk / call centre environments.
Experience supporting Microsoft 365 applications and Windows 10/11.
Familiarity with Active Directory for password resets and account changes.
Knowledge of logging and escalating incidents via an ITSM tool.

Technical Skills

Strong knowledge of Microsoft 365 (Outlook, Teams, OneDrive, SharePoint).
Ability to perform password resets, account unlocks, and basic AD administration.
Good understanding of Windows 10/11 and standard troubleshooting steps.
Familiarity with mobile devices, laptops, and peripheral support.
Basic networking awareness (Wi-Fi, VPN, internet connectivity checks).

Qualifications

ITIL Foundation certification (desirable).
Microsoft 365 Fundamentals (desirable).
CompTIA A+ or equivalent entry-level IT certification advantageous.
Relevant IT qualification or equivalent hands-on experience.

The Benefits

Our customers deserve the best and the same applies to our people. We’ll support you with all of the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages. In addition to the core benefits, we also offer a range of exclusive discounts on extra benefits to help you and your family make the most of your money, safeguard your future and look after your health.

Diversity

We’re committed to promoting diversity at Emeria and recruit on merit. We will consider applications from job share applicants.

Ready to Apply?

Click the below apply button to start your application for this role. We will ask you to upload your CV and answer a few questions.

If you meet the criteria for the role we’ll be in touch to arrange a short telephone interview and our shortlist of candidates will be invited to attend interviews with the hiring manager and up to three other key stakeholders.

Quick apply

Refine Your Search

entry level it technician jobs in london, eng

IT Service Desk Technician

Design Technician (Telecoms)

IT Support Apprentice

IT Support Technician Apprentice

Digital Support Technician Apprentice

Entry Level Lab Technician (Construction Materials)

Data Technician Apprentice

Digital Forensic Technician (Audio)

Sterile Services Technician I

Electrical Installation Technician (Entry Level)

Laboratory Technician

ICT Apprentice Technician Level 3

Junior CAD Technician

Logistics Specialist - Data Center , Logistics Specialist DC

Civil Engineering Apprentice x2

Maintenance Technician

Digital Forensic Specialist

Workshop Assistant - Internal Only

Building Services Apprentice

Apprentice Quantity Surveyor

I want to receive the latest job alerts for entry level it technician in london, eng

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