Helpdesk administrator Work, Jobs in London, Eng (with Salaries)

Helpdesk Administrator
BGIS —London
- Full-time
- Customer service
- IT
- Communication skills
10h
Patient Workflow Administrator
Willow |Tree Family Doctors —London
- £25,350 - £27,378 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- English
Quick apply
16h
Helpdesk Administrator
ABM UK —Greenwich
- Full-time
- Customer service
- Organisational skills
- Communication skills
- Employee discount
Quick apply
4d
Helpdesk Administrator
ABM —North Greenwich Station
- Full-time
- Customer service
- Organisational skills
- Communication skills
4d
Facilities & Compliance Co-ordinator
Optim Facilities —London
- £34,000 - £38,000 a year
- Full-time
- Customer service
- In-person
- Communication skills
Quick apply
Helpdesk Administrator
CBRE —London
- Full-time
- Microsoft Office
- Analysis skills
- Typing
Digital Systems Manager
Apax —London
- £50,000 - £58,000 a year
- Full-time
- Salesforce
- Project management
- Bachelor's degree
- Free parking
- Annual leave
IT Helpdesk/Systems Administrator
Fenris Creations —London
- Full-time
- Remote
- Assembly
- Travel
- Scripting
- Flexible schedule
- Life insurance
Quick apply
1d
IT Systems Administrator
Maintel —London
- Full-time
- Azure
- Maintenance
- Windows
- Free parking
- Employee discount
8d
IT Helpdesk Specialist, UK
Similarweb —London
- Windows
- Microsoft Office
- Scripting
Vacancy Project & Helpdesk Administrator
Mitie —Harmondsworth
- £35,000 a year
- Full-time
- Microsoft Excel
- PMP
- Project management
1d
Helpdesk Administrator (12 Month FTC)
Skanska —London
- Computer skills
- Bereavement leave
Human Resources Administrator
Baily Garner —London
- £25,000 - £30,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Flexible schedule
Quick apply
Contract Administrator
JLL —London
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Scheduling Administrator
Advantos Services —London
- £26,000 - £28,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Store discount
Quick apply
Helpdesk Administrator
Pinnacle Group —Slough
- £26,500 - £27,300 a year
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance programme
Quick apply
IT Support & Systems Administrator
iPlace Global —London
- £26,000 - £38,000 a year
- Full-time
- In-person
- Communication skills
- Python
Quick apply
Systems Administrator Industry Placement Year (London)
D. E. Shaw & Co., L.P. —London
- Project management
- Linux
- AI
Workplace Services Administrator
ISS Facility Services —London
- Hospitality
- Customer service
- Organisational skills
Quick apply
IT Systems Specialist
Silver Birch Care Holdings —London
- £33,000 - £36,000 a year
- Windows
- Computer networking
- IT
- Employee assistance programme
- Referral programme

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Helpdesk Administrator

BGIS -
London

Apply Now

Job details

Full-time
10 hours ago

Qualifications

Maximo
Customer service
GCSE
Numeracy
IT
Communication skills
Office experience

Full job description

Job Title: Helpdesk Administrator

Location: King's Cross, London

Purpose of the Role

BGIS is a progressive organisation within the Engineering sector, delivering electrical and mechanical services across commercial properties. The Helpdesk Administrator plays a key role in supporting the Contract Support team, Maintenance Manager, Engineers, and external stakeholders by ensuring timely and accurate processing of documentation and providing exceptional service to clients and internal teams.

Key Responsibilities Helpdesk & Client Support

Act as the main point of contact for client-facing helpdesk queries.
Respond positively and professionally to internal and external enquiries.
Maintain confident communication via phone, email, radio, and face‑to‑face interactions.
Check and respond to overnight callouts.
Raise reactive jobs and allocate PPMs using the Concept Evolution system.

Administrative Duties

Produce reports for BGIS and clients (weekly and monthly statistical data).
Process task sheets daily and maintain accurate client files.
Raise work orders, purchase orders, and manage subcontractor call-outs.
Upload subcontractor service sheets and documentation into Opti‑MIS.
Maintain subcontractor records and logbook systems.
Assist with general office duties such as photocopying, filing, and taking meeting minutes.
Book internal meeting rooms.
Cover holiday, sickness, and lunch periods for other administrative staff.
Conduct annual archiving of site files.
Ensure Work in Progress (WIP) is maintained and updated.
Log holidays and sickness for engineering teams.
Ensure all Health & Safety and legislative documentation is received from subcontractors.
Take ownership of all assigned tasks through to completion.

Collaboration

Work closely with the Contract Manager and Contract Support team to ensure timely completion of responsibilities.

Accountability

Reports directly to the onsite Contract Manager.
No direct budgetary responsibility.

Person Specification Education

Essential: GCSE-level education including English and Maths.
Desirable: A‑Levels, HNC/D, or a degree-level qualification.

Skills & Knowledge

Essential:
- Strong keyboard and general IT skills (Word, Excel).
- Excellent telephone manner and communication skills.
- Good interpersonal skills.
- Strong numeracy and timekeeping.
- Ability to work independently and as part of a team.
Desirable:
- Experience with the Maximo system.
- Understanding of engineering terminology and processes.

Experience

Essential: Experience working in a busy office environment.
Desirable: Experience in a Customer Service, Service Desk, or Helpdesk environment.

Attributes

Aptitudes: Excellent written and verbal communication, detail-focused, methodical.
Character: Customer-focused, reliable, self-motivated, able to prioritise tasks and work well under pressure.

At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organisation. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognise that promoting diversity is an essential component of our continuing pursuit for organisational success. #BGISUK #LI-JC2

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Refine Your Search

helpdesk administrator jobs in london, eng

Helpdesk Administrator

Patient Workflow Administrator

Helpdesk Administrator

Helpdesk Administrator

Facilities & Compliance Co-ordinator

Helpdesk Administrator

Digital Systems Manager

IT Helpdesk/Systems Administrator

IT Systems Administrator

IT Helpdesk Specialist, UK

Vacancy Project & Helpdesk Administrator

Helpdesk Administrator (12 Month FTC)

Human Resources Administrator

Contract Administrator

Scheduling Administrator

Helpdesk Administrator

IT Support & Systems Administrator

Systems Administrator Industry Placement Year (London)

Workplace Services Administrator

IT Systems Specialist

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