Outpatients manager Work, Jobs in London, Eng (with Salaries)

Front of House Manager
THE LONDON WELBECK HOSPITAL —London
- £26,000 - £28,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
Quick apply
9d
Deputy Chief Operating Officer, Sutton Health and Care
Epsom and St Helier University Hospitals NHS Trust —Carshalton
- £100,493 - £114,951 a year
- Full-time
- Management
- Microsoft Office
- Master's degree
4d
Operations & Quality Assessor
HCN UK Management Services Ltd —London
- Travel
- Profit sharing
- Employee stock purchase plan
Patient Workflow Administrator
Willow |Tree Family Doctors —London
- £25,350 - £27,378 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- English
Quick apply
Patient Pathway Coordinator - Neurology Department
Epsom and St Helier University Hospitals NHS Trust —Epsom
- £32,199 - £34,876 a year
- Full-time
- Customer service
- Administrative experience
- IT
11d
Resourcing Co-ordinator - Rotational Resident Doctors
London North West University Healthcare NHS Trust —London
- £33,262 - £36,027 a year
- Full-time
- Hybrid work
- Microsoft Office
- Organisational skills
- Hospice
1d
Patient Pathway Coordinator - Gastroenterology
Epsom and St Helier University Hospitals NHS Trust —Epsom
- £33,262 - £36,027 a year
- Full-time
- Microsoft Excel
- Hospital
- Customer service
10d
Service Delivery Manager - Outpatients appointment department
The Princess Alexandra Hospital NHS Trust —Harlow
- £49,387 - £56,515 a year
2d
Physician Associate - IV Therapy/Wellness/Longevity
The Ninth Health —London
- £30,000 - £43,000 a year
- Full-time
- BLS Certification
- Patient care
- In-person
- Health & wellbeing programme
Quick apply
9d
Medical Secretary - Bank
Mayo Clinic —London
- Part-time
- Microsoft Word
- Microsoft Outlook
- English
Patient Pathway Coordinator - Cardiology
Epsom and St Helier University Hospitals NHS Trust —Epsom
- £33,262 - £36,027 a year
- Full-time
- Microsoft Excel
- Hospital
- Customer service
10d
Medical Secretary
Bupa —London
- Up to £38,600 a year
- Full-time
- Communication skills
- Employee discount
- Gym membership
Quick apply
16h
Clinical Practice Manager
SEON Vision —Kingston upon Thames
- £50,000 - £55,000 a year
- Full-time
- Project management
- Organisational skills
- In-person
- Free parking
- Annual leave
Quick apply
Senior HR Administrator
Fitzrovia Hospital —London
- £30,000 - £35,000 a year
- Full-time
- Hospital
- Microsoft Office
- Human resources
- Annual leave
- Sick pay
Quick apply
Community & Events Officer
North London Hospice —London
- £32,122 a year
- Full-time
- IT
- Hospice
- Communication skills
1d
Product Manager - New Product Development (NPD)
NEOM Wellbeing —London
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Outlook
- Organisational skills
- Employee discount
Quick apply
11h
Service Delivery Lead - England - Our Future Health Programme
Xyla Services —London
- £33 - £42 an hour
- Part-time
- Customer service
- BLS Certification
- Travel
Quick apply
Patient Pathway Lead
Royal National Orthopaedic Hospital NHS Trust —Stanmore
- £36,943 - £44,900 a year
- Full-time
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
2d
Audiology Manager
The Hillingdon Hospitals NHS Foundation Trust —Uxbridge
- £72,719 - £83,505 a year
- Part-time
- Patient care
- Human resources
- IT
10d
Relief Shop Manager
North London Hospice —London
- £29,650 a year
- Full-time
- Customer service
- Merchandising
- Team management
- Annual leave
6d

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Front of House Manager

THE LONDON WELBECK HOSPITAL
London

Quick apply

Job details

Permanent | Full-time
£26,000 - £28,000 a year
9 days ago

Benefits

Annual leave
Private medical insurance

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
Microsoft Office
Organisational skills
Front desk
Leadership
Communication skills
Time management

Full job description

JOB DESCRIPTION

Title: Front of House Team Lead

Accountable To: Deputy Director & Hospital Manager

Main Areas of Responsibility: Reception / Front of House

The Front of House Team Lead is responsible for the day-to-day leadership and operational management of the Reception and Front of House service at The London Welbeck Hospital.

The post holder will lead by example, ensuring the highest standards of patient care, customer service and professionalism are consistently delivered. Working closely with the Hospital Management team, all hospital departments and partnering clinics, they will oversee the smooth running of reception, patient admissions, outpatient clinics and administrative tasks while providing supervision and support to the Front of House reception team.

The role requires excellent leadership, organisational and communication skills, with the ability to manage competing priorities within a busy private hospital environment whilst maintaining an exceptional patient experience.

Responsibilities and Daily Tasks

Patient Experience and Reception Duties

Deliver an exceptional customer service and first impression by welcoming patients, consultants, visitors and contractors professionally. Maintain clear, professional communication with patients, relatives and colleagues at all times.
Ensure patients are addressed promptly and directed appropriately throughout the Hospital and are kept informed regarding any delays or changes to their appointments.
Maintain a tidy, calm, organised and professional reception environment at all times.
Adress patient queries professionally, de-escalate complaints wherever possible and escalate when required.
Ensure all incoming telephone calls and enquiries are answered promptly, courteously and or redirected accurately. Record and relay accurate messages and ensure timely follow-up.
Coordinate communication between all departments, consultants and partnering clinics/consultants.
Support the Booking Department with administrative tasks, managing patient admissions and appointment scheduling of outpatient clinics
Ensure hospital/patient records are accurate, complete and maintained in accordance with GDPR requirements. Ensure documentation is accurately filed and stored securely.

Leadership

Lead and supervise the day-to-day operation of the Front of House department and staff.
Prepare staff rotas, annual leave, sickness cover and break allocations to ensure adequate service provision.
Communicate effectively with the team through regular meetings, providing constructive feedback, coaching and development opportunities
Monitor staff performance, attendance and compliance with Hospital policies and procedures.
Promote a positive, collaborative and patient-focused culture, working closely with all departments to deliver a seamless patient journey.
Lead and support service improvement projects and implementation of new processes, ensuring compliance with Hospital policies, procedures and quality standards.
Liaise with other departmental leads to ensure effective communication throughout the Hospital.
Review theatre lists, clinics and admissions in advance, escalating any concerns to the Hospital Manager.
Undertake any other duties appropriate to the level of the role as requested by the hospital management team
Support with recruitment, lead induction and training of new staff.

Essential/ Desirable criteria

Personal Qualities

Minimum 2 years' Front of House or Reception experience (Previous experience within a private healthcare- Desired)

Professional and approachable

Excellent customer service and communication skills- (verbal and written)

Positive and proactive

Strong organisational and time management skills with the ability to prioritise workload.

Reliable and accountable

Competent in Microsoft Office (Word, Excel, Outlook and Teams).

Strong interpersonal skills

Understanding of GDPR and confidentiality

Excellent attention to detail

Ability to work independently and use initiative.

Flexible approach to working hours to meet operational requirements.

Ability to supervise, motivate and support a team.

Standard Business Conduct

Infection Prevention and Control

Infection Prevention and Control is everybody’s business, and all employees have a duty to act in accordance with the standards and procedures as set out in the London Welbeck Hospital, Infection Prevention and Control Policy at all times

Safeguarding Children and Safeguarding Vulnerable Adults

Safeguarding Children and Vulnerable Adults is the business of everyone employed by London Welbeck Hospital. All staff must be responsible and proactive in identifying and reporting safeguarding concerns.

Honesty and Trust

The post holder will always, deal honestly and professionally with regard to all matters of hospital business affording maximum curtesy to all those who have dealing with the London Welbeck hospital including patients, relatives, and suppliers.

Confidentiality

All information relating to patients and/or staff obtained during employment with the London Welbeck Hospital is to be treated as confidential and as such employees should not disclose it without appropriate prior authorization. Unauthorized disclosure of any confidential information, that is covered by the Data Protection Act may result in disciplinary action

Health & Safety

Is a key responsibility for this role- to know your individual responsibility is key so as to keep, yourself, your colleagues, patients, and the public safe at all times.

* This job description may be reviewed in the light of changing service needs and developments in consultation with the post-holder.

Reviewed 03.07.2026

Pay: £26,000.00-£28,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

outpatients manager jobs in london, eng

Front of House Manager

Deputy Chief Operating Officer, Sutton Health and Care

Operations & Quality Assessor

Patient Workflow Administrator

Patient Pathway Coordinator - Neurology Department

Resourcing Co-ordinator - Rotational Resident Doctors

Patient Pathway Coordinator - Gastroenterology

Service Delivery Manager - Outpatients appointment department

Physician Associate - IV Therapy/Wellness/Longevity

Medical Secretary - Bank

Patient Pathway Coordinator - Cardiology

Medical Secretary

Clinical Practice Manager

Senior HR Administrator

Community & Events Officer

Product Manager - New Product Development (NPD)

Service Delivery Lead - England - Our Future Health Programme

Patient Pathway Lead

Audiology Manager

Relief Shop Manager

I want to receive the latest job alerts for outpatients manager in london, eng

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