Service desk support Work, Jobs in London, Eng (with Salaries)

Support Analyst
Elexon —London
- £45,000 a year
- Hybrid work
- Continuous improvement
- Communication skills
6d
Service Desk Engineer
The International Transport Workers Federation (ITF) —London
- £47,223 a year
- Full-time
- Continuous improvement
- Communication skills
4d
Guest Service Assistant - Part time 24 hours / week
Focus Hotels Management —East London
- £12.75 an hour
- Part-time
- Hotel
- Organisational skills
- Front desk
Quick apply
3d
Service Desk Technician - 6 Month FTC
Mayer Brown LLP —London
- Overtime
- Hybrid work
- Microsoft Word
- Writing skills
- No degree
Service Desk Analyst (1st line) - Onsite
Wanstor —London
- Full-time
- In-person
- Communication skills
- Annual leave
Quick apply
10d
Service Desk Engineer (Field)
Charles Square —London
- £42,500 a year
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Annual leave
- Gym membership
Quick apply
Desktop Support Engineer
Cognizant —London
- Full-time
- Hybrid work
- Google Suite
- Analysis skills
- Communication skills
IT Support Engineer
InfoTrack —London
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Time management
- Annual leave
- Flexitime
Quick apply
6d
IT Service Desk Apprentice
QA Apprenticeships —London
- £28,000 a year
- Computer literacy
- Travel
- Organisational skills
- Employee assistance programme
Housing Customer Support Officer
EastendHomes —London
- £34,158 - £38,501 a year
- Data entry
- Front desk
- IT
10d
Service Desk Analyst
Synapri —London
- DevOps
- Continuous improvement
- Agile
IT Support Analyst
Proxima —London
- Hybrid work
- Analysis skills
- SharePoint
- Communication skills
5d
IT Service Desk Analyst
Hampshire Trust Bank —London
- Full-time
- Writing skills
- Travel
- Computer skills
- Annual leave
Quick apply
9d
Help desk Coordinator
CBRE —London
- Full-time
- Analysis skills
- Maths
- Typing
5d
Day Residential Concierge - The Helios, Television Centre Residential, London
Savills Management Resources —London
- £33,500 a year
- 12 hour shift
- Front desk
- Computer skills
- Guest services
Service Desk Analyst
ECI —London
- Full-time
- Azure
- Microsoft Outlook
- Windows
3rd Line Support Engineer
Elevate Technology Group —London
- £45,000 - £50,000 a year
- Hybrid work
- Azure
- Computer networking
- SharePoint
Front of House & Client Support
Roar Fitness —Kensington and Chelsea
- £27,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Sales
- Gym membership
Quick apply
3d
Service Desk Engineer [Desk & Field]
Lyon Managed Services Limited —London
- £28,000 - £30,000 a year
- Full-time
- Hybrid work
- Travel
- SharePoint
- In-person
- Annual leave
Quick apply
Onsite IT Support Engineer (Client Facing)
3Gi Technology Ltd —London
- £26,436.80 a year
- Full-time
- Windows
- Travel
- Computer networking
Quick apply

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Support Analyst

Elexon -
London

Apply Now

Job details

£45,000 a year
6 days ago

Benefits

Company pension
Private medical insurance

Qualifications

Technical troubleshooting
Stakeholder liaison
Incident queue management
IT service management
Ticket management
User account management
Continuous improvement
Technical support incident logging
Technical writing
IT incident logging
Root cause analysis
Communication skills
Help desk

Full job description

We’re looking for a Support Analyst to join the Technology function at Elexon on a permanent basis.

In this role, you’ll provide first- and second-line support across Elexon’s systems and services, ensuring incidents, requests, and issues are managed efficiently and in line with service expectations. You’ll play a key role in maintaining service stability, user satisfaction, and operational performance, working closely with internal teams, suppliers, and stakeholders.

This is a great opportunity to work in a fast-paced, technology-driven environment, supporting critical services that underpin the GB electricity market.

What you’ll do:

Provide 1st and 2nd line support, managing incidents, service requests, and user queries
Log, prioritise, and resolve issues in line with SLAs and service management processes
Perform incident, problem, and request management, escalating where required
Work with technical teams and suppliers to troubleshoot and resolve system issues
Maintain and update knowledge base articles and support documentation
Monitor systems and services to ensure availability and performance standards are met
Support user onboarding, access management, and system configuration tasks
Contribute to root cause analysis and continuous improvement activities
Assist with release support, testing, and change activities where required
Provide clear communication to users and stakeholders on issue status and resolution

What you’ll bring:

Experience in a Support Analyst, Service Desk, or IT Support role
Understanding of IT service management principles (ITIL)
Experience managing incidents, service requests, and user support queries
Strong problem-solving skills and ability to troubleshoot technical issues
Good communication skills, with the ability to support both technical and non-technical users
Ability to prioritise workload and manage multiple tasks in a fast-paced environment
Experience working with ITSM tools (e.g. ServiceNow, Jira, or similar)
Basic understanding of IT systems, applications, and infrastructure
Experience in regulated environments or utilities sector (desirable)

What’s in it for you:

Salary - £45,000
Excellent benefits including bonus, private medical insurance and generous pension scheme
The opportunity to work within a thriving organisation which can support your growth and development
We operate a hybrid working approach with 2 days in our London office

Our culture

We believe a diverse and inclusive culture allows innovation and creativity to flourish. We are committed to continuously improving our culture for our colleagues and stakeholders. Through our hugely successful Diversity Forum, Mental Health First Aid network and regular programme of activities and events, we celebrate difference and recognise the value of employee wellbeing, which is a consistent outcome from annual employee surveys that we conduct. Likewise, as a community, we like to support each other, and all agree Elexon is a great place to work with a great workspace too!

At Elexon, we want to:

Provide true equality of opportunity
Attract and retain diverse talent
Listen to all voices
Be representative of the communities we work in
Be a role model for Diversity and Inclusion in the industry

Elexon together, embracing differences, listening to all voices

Ready to make an impact? Join us and help shape the future of energy services.

Apply Now

Refine Your Search

service desk support jobs in london, eng

Support Analyst

Service Desk Engineer

Guest Service Assistant - Part time 24 hours / week

Service Desk Technician - 6 Month FTC

Service Desk Analyst (1st line) - Onsite

Service Desk Engineer (Field)

Desktop Support Engineer

IT Support Engineer

IT Service Desk Apprentice

Housing Customer Support Officer

Service Desk Analyst

IT Support Analyst

IT Service Desk Analyst

Help desk Coordinator

Day Residential Concierge - The Helios, Television Centre Residential, London

Service Desk Analyst

3rd Line Support Engineer

Front of House & Client Support

Service Desk Engineer [Desk & Field]

Onsite IT Support Engineer (Client Facing)

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