Housing complaints resolution manager Work, Jobs in London (with Salaries)

Housing Complaints and Service Improvement Manager
i-Jobs —London
- £247.80 a day
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Analysis skills
Quick apply
1d
Senior Housing Manager
Pinnacle Group —London
- £39,000 - £41,000 a year
- Customer service
- Analysis skills
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
14d
Regional Resolution Manager - North West London
Peabody —Ealing
- £50,000 a year
- Hybrid work
- Analysis skills
- Continuous improvement
- Leadership
- Annual leave
2d
Housing Operations Manager
Neighbourhood &Tenancy Services (London) —Stepney
- £59,700 - £65,000 a year
- Full-time
- Hybrid work
Quick apply
1d
Housing Officer
Battersea Fields Resident Management Organisation —Battersea
- £36,000 a year
- Full-time
- Customer service
- Microsoft Office
- Data entry
- Sick pay
Quick apply
1d
Client Resident Liaison Officer - Social Housing
Sureserve —London
- £28,000 - £32,000 a year
- Microsoft Outlook
- Microsoft Office
- Administrative experience
- Annual leave
- Employee assistance programme
Quick apply
Senior Leasehold Property Manager
A2Dominion Group —Ealing
- £39,400 - £41,474 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee discount
2d
Senior Capital Investment Manager (Major Works)
City of Westminster Council —Westminster
- £56,436 - £76,872 a year
- Microsoft Office
- Bachelor's degree
- Leadership
Neighbourhood Manager
A2Dominion Group —Ealing
- £35,496 - £37,364 a year
- IT
- Employee discount
Complaints Officer
HYDE HOUSING ASSOCIATION —Southwark
- £27,000 - £30,000 a year
- Full-time
- Hybrid work
- Customer service
- Communication skills
Quick apply
2d
Pensions Manager (Benefits Processing)
London Borough of Sutton —Sutton
- £58,461 - £69,984 a year
- Full-time
- Hybrid work
- Leadership
- Communication skills
- Annual leave
- Employee discount
Contracts Manager
Nuco Solutions Ltd —Hertford
- Up to £65,000 a year
- Full-time
- Hybrid work
- Carpentry
- Maintenance
- Organisational skills
Quick apply
18h
Residential Property Manager (BPSEM)
Battersea Academy for Skills & Employment —London
- Full-time
- Negotiation
- Work from home
- Employee discount
Quick apply
1d
Pensions Manager (Benefits Processing)
The Royal Borough of Kingston upon Thames —Sutton
- £58,461 - £69,984 a year
- Full-time
- Hybrid work
- Leadership
- Communication skills
- Annual leave
- Employee discount
Resident Liaison Officer
Horizon Facades —London
- £25,000 - £45,000 a year
- Part-time
- Hybrid work
- Microsoft Office
- In-person
- Communication skills
Quick apply
Customer Service Manager - Nights
Greystar Real Estate Partners LLC —London
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Excel
3d
Residence Life Coordinator, First Year Focus - NYU London
New York University —London
- Weekend availability
- Customer service
- University
- No degree
- Annual leave
9d
Tenancy Management Officer - North East London
Outward —London
- £33,558 a year
- Full-time
- Microsoft Office
- SharePoint
- IT
- Annual leave
- Employee assistance programme
Quick apply
10d
Contracts Manager
Wiggett Group —Brentwood
- Full-time
- Maintenance
- Microsoft Office
- Supervising experience
Quick apply
Electrical Contracts Manager
THE WIGGETT GROUP —Little Warley
- £55,000 - £60,000 a year
- Full-time
- Microsoft Office
- Supervising experience
- Organisational skills
Quick apply
1d

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Housing Complaints and Service Improvement Manager

i-Jobs
London

Quick apply

Job details

Full-time | Fixed term contract
£247.80 a day
1 day ago

Qualifications

Customer service
Complaint handling
Microsoft Office
Analysis skills
Presentation skills
Continuous improvement
Root cause analysis
Communication skills
Negotiation

Full job description

Position: Housing Complaints and Service Improvement Manager
Location: Waltham Forest Town Hall, Forest Road, E17 4JF
Start Date: ASAP
Contract Duration: 3+ Months - 1 day in office, 4 days remote.
Working Hours: 36 hours per week
Pay Rate: PAYE: £ 247.80 per day

Job Responsibilities

Lead and manage a high-volume housing complaints and enquiries service, ensuring timely, effective, and customer-focused resolutions.
Oversee Stage 1 and Stage 2 housing complaints, including complex and escalated cases, FOIs, SARs, and Housing Ombudsman cases.
Ensure compliance with the Housing Ombudsman Complaint Handling Code, regulatory requirements, and internal policies.
Provide leadership and operational support to complaint handling teams to achieve service targets and quality standards.
Analyse complaint trends, identify root causes, and implement service improvements based on resident feedback and insight.
Develop and deliver continuous improvement initiatives to enhance housing services and customer experience.
Manage relationships with residents, contractors, partners, and internal stakeholders to drive positive outcomes.
Prepare reports, performance updates, and recommendations for senior stakeholders.
Support budget planning, resource management, and delivery of service plans.
Lead improvement projects, ensuring delivery within agreed timescales, quality standards, and objectives.

Person Specification

Proven experience managing complaints services within a complex, high-volume environment.
Strong knowledge of housing services, complaint handling frameworks, and Housing Ombudsman requirements.
Experience managing service improvement projects and delivering measurable outcomes.
Ability to interpret and apply housing legislation, regulations, and policies.
Strong analytical skills with experience in trend analysis, root cause analysis, and performance reporting.
Excellent written and verbal communication skills, with experience presenting complex information to different audiences.
Strong leadership, stakeholder management, negotiation, and influencing skills.
Experience managing contractors, partners, and multi-disciplinary teams.
Ability to handle complex, sensitive, and politically challenging issues.
Strong understanding of customer service principles and commitment to resident-focused services.
Proficient in Microsoft Office, reporting tools, and case management systems.

Job Reference: OR108085

Job Types: Full-time, Fixed term contract
Contract length: 3 months

Pay: £247.80 per day

Experience:

Housing Complaints : 3 years (required)
Housing Service Improvement : 3 years (required)
Stage 1 and Stage 2 housing complaints handling: 3 years (required)
escalated cases, FOIs, SARs, and Housing Ombudsman cases: 3 years (required)

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in London E17

Quick apply

Refine Your Search

housing complaints resolution manager jobs in london

Housing Complaints and Service Improvement Manager

Senior Housing Manager

Regional Resolution Manager - North West London

Housing Operations Manager

Housing Officer

Client Resident Liaison Officer - Social Housing

Senior Leasehold Property Manager

Senior Capital Investment Manager (Major Works)

Neighbourhood Manager

Complaints Officer

Pensions Manager (Benefits Processing)

Contracts Manager

Residential Property Manager (BPSEM)

Pensions Manager (Benefits Processing)

Resident Liaison Officer

Customer Service Manager - Nights

Residence Life Coordinator, First Year Focus - NYU London

Tenancy Management Officer - North East London

Contracts Manager

Electrical Contracts Manager

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