Personal Assistant to the Managing Director
About Us
We are a growing, NHS-approved training company specialising in the delivery of the Oliver McGowan Mandatory Training on Learning Disability and Autism, alongside a range of additional training and consultancy services.
We operate nationally, with trainers strategically positioned throughout the country. Working alongside our dedicated team, we oversee the entire training process from initial enquiry and planning through to delivery, completion and ongoing client support.
We work closely with numerous clients, partners, trainers and external organisations. Building positive relationships, supporting partnerships and collaborating effectively with others will be an integral part of this role.
Job Summary
We are seeking a proactive, responsible and highly organised Personal Assistant who will support both the wider business and the Managing Director directly.
This will be a close working relationship built on trust, reliability and open communication. Working hand in hand with the Managing Director, you will help organise schedules, coordinate operational activities, manage communications and professional relationships, prepare documents, take meeting notes and minutes, and ensure important administrative tasks and follow-up actions are completed.
You will also help coordinate and respond to day-to-day challenges directly with the Managing Director, identifying practical solutions and helping to ensure the business continues to operate smoothly.
A key part of the role will be maintaining oversight of the Managing Director’s calls, emails, meetings, deadlines and commitments, ensuring that important details and actions are not missed.
This is a trusted and varied position requiring excellent organisational and communication skills, strong attention to detail and the confidence to take responsibility within a busy, growing business.
Key Responsibilities
- Work closely with the Managing Director to support daily activities and business priorities
- Organise and maintain the Managing Director’s calendar, appointments and meetings
- Manage calls for the Managing Director and ensure messages and actions are recorded and followed up
- Draft, manage and respond to emails professionally, liaising with clients, partners, trainers and external organisations
- Prepare accurate and professional documents, reports, spreadsheets, correspondence and presentations
- Keep track of the Managing Director’s commitments, deadlines, meetings and outstanding actions
- Help manage workloads, priorities and follow-up actions so that nothing important is missed
- Work directly with the Managing Director to respond to operational challenges, resolve issues and maintain the smooth running of the business
- Attend meetings, take accurate notes and produce clear minutes and action points
- Monitor agreed actions and follow up with the relevant individuals
- Assist with day-to-day operational activities across the business
- Communicate professionally with clients, partners, trainers and external organisations
- Help maintain positive relationships with existing clients and partners
- Support the development of new partnerships and collaborative opportunities
- Coordinate communication between the Managing Director, team members and external contacts
- Coordinate meetings, travel arrangements, venues and other logistical requirements
- Support the organisation and coordination of training activities
- Maintain accurate records, databases and spreadsheets
- Support administrative and basic financial tasks using Xero
- Undertake general administrative duties, including filing, scanning and document management
- Handle confidential and sensitive information responsibly and discreetly
- Provide flexible support as the needs of the business develop
Skills and Experience
- Excellent organisational and time-management skills
- Exceptional ability to keep track of multiple activities, deadlines and commitments
- Ability to take responsibility for tasks and ensure they are completed
- Ability to anticipate what needs to be done and ensure important details are not overlooked
- Strong problem-solving skills and the ability to respond calmly to challenges
- Strong relationship-building and interpersonal skills
- Confidence communicating and liaising with clients, partners, trainers and external organisations
- Strong email communication and professional correspondence skills
- Confidence preparing professional documents, reports, spreadsheets and presentations
- Ability to collaborate effectively with a wide range of people
- Strong attention to detail and a consistently organised approach
- Confidence managing several priorities at the same time
- Ability to use Xero or similar accounting software
- Good working knowledge of Microsoft Office, including Word, Outlook, PowerPoint and Excel
- Confidence using Google Workspace, including Gmail, Drive and Calendar
- Strong Excel and general spreadsheet skills
- Excellent written and verbal communication skills
- Ability to take accurate meeting notes and prepare clear minutes
- Confidence managing telephone calls, calendars, meetings and follow-up actions
- Professional telephone manner
- Ability to work independently and use initiative
- Previous experience in a personal assistant, administrative, relationship management or operational support role would be beneficial
Personal Qualities
The ideal candidate will be:
- Responsible and dependable
- Highly organised
- Proactive and able to use their initiative
- Practical and solutions-focused
- Professional and trustworthy
- Friendly, positive and approachable
- Confident developing and maintaining professional relationships
- Calm when managing changing priorities
- Comfortable working closely with the Managing Director
- Committed to completing tasks accurately and on time
- Able to maintain confidentiality at all times
Working Environment
We have a main office along with access to a variety of different working spaces. However, our working style is flexible and is not limited to a traditional office environment. We regularly work from cafés and other comfortable, professional settings, depending on the needs of the day.
There are options for a hybrid approach, combining office-based and remote working with travel and working from other locations when appropriate.
As the role directly supports the Managing Director, flexibility will be important. The successful candidate will need to work from the office or alongside the Managing Director when required.
What We Offer
We provide a friendly, supportive and varied working environment where your contribution will be recognised and genuinely valued.
The role includes:
- Opportunities to travel throughout the country for meetings, activities and quality assurance
- Ongoing training and upskilling opportunities
- Support to develop new skills and experience
- A close and trusted working relationship with the Managing Director
- Involvement in different areas of the business
- Opportunities to meet and work with a variety of clients, partners and organisations
- A varied role where no two days are the same
- A flexible and varied working environment
- Opportunities to take on additional responsibilities as the business grows
- The chance to become an important and trusted member of our team
We are looking for someone who wants to build a long-term career with us and become a trusted part of the business. In return, we will support your continued development, provide opportunities to broaden your experience where possible and enable you to take on greater responsibility as the business grows.
This is an excellent opportunity for someone looking to develop their career, broaden their experience and grow alongside an ambitious national training company.
Pay: £28,000.00-£32,000.00 per year
Work Location: Hybrid remote in Highbridge TA9
