Support engineer Work, Jobs in Long Eaton, Dby (with Salaries)

2nd Line Support Engineer - Nottingham based
CWCS Managed Hosting —Nottingham
- From £29,250 a year
- Weekend availability
- Linux
- In-person
- Free parking
- Sick pay
Quick apply
3d
Service Coordinator
Sunfish Services Limited —Derby
- £30,000 - £35,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
Quick apply
14d
Gas Engineer
Places for People —Derby
- £46,738.65 a year
- Overtime
- Annual leave
- Sick pay
13d
Microsoft Dynamics 365 Support Engineer (Business Central)
CGI —Nottingham
- Full-time
- Analysis skills
- Accounting
- Agile
Quick apply
JUNE - 1st Line IT Support Engineer & Retail IT Technician
BubbleIT Solutions Limited —Beeston
- £26,000 - £28,000 a year
- Full-time
- Azure
- Microsoft Outlook
- Sales
- Free parking
Quick apply
Installation Engineer
Salute Inc. —Nottingham
- Full-time
- Electrical experience
- Communication skills
- Mechanical knowledge
Quick apply
Quality Systems & Compliance Engineer
BGB Engineering —Grantham
- £42,000 - £48,000 a year
- Full-time
- Microsoft Excel
- Bachelor's degree
- In-person
- Health & wellbeing programme
- Bereavement leave
Quick apply
10d
Product Designer
Manthorpe Building Products —Ripley
- Full-time
- CAD
- Microsoft Office
- Analysis skills
Maintenance Engineer
Greggs —Derby
- £58,867 a year
- Programmable logic controllers
- Annual leave
- Employee discount
Quick apply
Condition Monitoring Engineer
ONYX Insight —Nottingham
- Full-time
- Spanish
- Maths
- Bachelor's degree
Quick apply
Support Engineer
Siemens —Derby
- Full-time
- Hybrid work
- Maintenance
- Travel
- IT
- Annual leave
- Employee discount
10d
Operations Coordinator
Countrywide Grass Machinery —West Hallam
- £27,000 - £30,000 a year
- Full-time
- Administrative experience
- Accounting
- Organisational skills
- Free parking
- Employee discount
Quick apply
10d
Microsoft Support Engineer
Pax8 Global —Derby
- Up to £28 an hour
- Full-time
- Microsoft Outlook
- Communication skills
Fleet Support Engineer
East Midlands Railway —Derby
- £45,382.26 a year
- Microsoft Office
- Analysis skills
- IT
- Employee discount
5d
IT Support Engineer
Computacenter —Derby
- Full-time
- Customer service
- Continuous improvement
- Organisational skills
Service Engineer
Alerter Group Ltd —Derby
- £28,000 - £31,000 a year
- Full-time
- Maintenance
- Computer networking
- In-person
- Free parking
- Annual leave
Quick apply
Engineering assistant
Inside Out Group (Europe) Ltd —Nottingham
- £20,500 - £25,000 a year
- Overtime
- Schematics
- System design
- Travel
- Sick pay
Quick apply
3d
Integration Support Engineer
Source Bioscience —Nottingham
- Full-time
- SQL
- Computer networking
- APIs
- Employee assistance programme
Quick apply
Electrical Maintenance Engineer
PepsiCo —Leicester
- £59,306.05 a year
- 12 hour shift
- Maintenance
- Mechanical knowledge
- Relocation assistance
- Employee discount
Information Technology Support Engineer
iZan Business Solutions —Long Bennington
- £26,500 - £31,300 a year
- Full-time
- Azure
- Software troubleshooting
- Customer service
- Free parking
- Annual leave
Quick apply
16h

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2nd Line Support Engineer - Nottingham based

CWCS Managed Hosting
Nottingham

Quick apply

Job details

Full-time
From £29,250 a year
3 days ago

Benefits

Free parking
Discounted or free food
Company pension
Company events
Sick pay
On-site parking

Qualifications

Driving Licence
IIS
PHP
MTA
DNS
Linux
Apache
LAMP stack
MySQL

Full job description

CWCS Managed Hosting is a rapidly growing IT company based in Nottingham. We have thousands of customers in the UK and overseas using our shared web hosting, dedicated servers, colocation and cloud hosting services. We have an excellent reputation and deliver great customer service, high-quality technical support and enterprise-grade hosting products. Our Trustpilot reviews are indicative of our results so far, service means everything to our customers and our purpose is to always offer a level of service that goes above and beyond.

To support our ongoing growth, which includes the establishment of a new, custom-specification data centre, we are seeking A talented individual to join our exceptional technical support team.

The 2nd Line Support Engineer role is key in delivering a high-quality service to our customers, in line with their expectations and SLAs. You will be responsible for the continued monitoring of the environment, auditing and installation of hardware, this role includes weekend and night shifts to maintain our 24/7 support commitment.

Key accountabilities include:

building physical servers, installing operating systems and software, provisioning the network, and racking the servers - this is definitely not a desk job!
Provision and maintenance of servers on our Cloud platform
Responding to customers’ issues: these can be as diverse as handling an email client setup to rebuilding a RAID configuration, or performing a bare metal restore.
Diagnosing issues and presenting a resolution path to the customer, this may be providing a solution or escalating the issue to the correct department.
Building a relationship with all our customers, regardless of their level of technical proficiency. You should always want to help customers, and knowing how to educate customers so that they understand the issue and are able to help themselves in the future is pivotal to the role.
Successfully provisioning orders sent from our Sales department that meet the specification the customer has purchased, and meet the high-level of quality we require and our customers expect.

To be successful in this role you must:

have a passion for technical issues, a keen eye for detail and the patience to investigate an issue and deliver a resolution in a timely fashion
be comfortable working shifts, including periods working nights
be confident working on your own on occasions (with support from our on-call Systems Administrators)
be a strong team player
be customer focussed and able to deliver a high level of customer service
be able to manage workloads, prioritising and organising your time effectively
be solutions focussed but recognise when it is appropriate to escalate matters to best meet customer needs
be confident dealing with customers directly and effective in communicating with a wide range of individuals, from the hobbyist website owner to large corporate entities
have worked previously in a contact centre environment
have a good knowledge of internet technology
be a keen learner with a drive to develop further
hold a full UK driving licence

Whilst not essential, it would be desirable for you to have:

previous experience of working in the hosting sector
previous experience of working night/late shifts
a working knowledge of:
LAMP (Linux, Apache, MySQL, PHP)
Windows 2012/2016/2019/2022
IIS
DNS
Domain Names
Email clients and MTA
cPanel and/or Plesk support skills would be an advantage.

Benefits

An excellent salary for this level of position, and when working shifts we provide a shift bonus payment
A training budget of £2,000 per year to help you develop the skills that drive the growth of the business

Terms and conditions

Full time - average 37.5 hours per week
Rota covers 24 hours, 7 days per week (at our data centre)

Job Types: Full-time, Permanent

Pay: From £29,250.00 per year

Benefits:

Company events
Company pension
Discounted or free food
Free parking
On-site parking
Sick pay

Ability to commute/relocate:

Nottingham NG9 2JR: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Quick apply

Refine Your Search

support engineer jobs in long eaton, dby

2nd Line Support Engineer - Nottingham based

Service Coordinator

Gas Engineer

Microsoft Dynamics 365 Support Engineer (Business Central)

JUNE - 1st Line IT Support Engineer & Retail IT Technician

Installation Engineer

Quality Systems & Compliance Engineer

Product Designer

Maintenance Engineer

Condition Monitoring Engineer

Support Engineer

Operations Coordinator

Microsoft Support Engineer

Fleet Support Engineer

IT Support Engineer

Service Engineer

Engineering assistant

Integration Support Engineer

Electrical Maintenance Engineer

Information Technology Support Engineer

I want to receive the latest job alerts for support engineer in long eaton, dby

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