Customer experience manager Work, Jobs in Manchester, Eng (with Salaries)

Team Leader
RRG Group —Salford
- £28,000 - £37,500 a year
- Full-time
- Management
- Team management
- In-person
- Employee discount
Quick apply
7d
Screening Service Manager
PayStream Accounting Services —Altrincham
- £50,000 - £60,000 a year
- Full-time
- Hybrid work
- Customer service
- Communication skills
Quick apply
Client Relationship Manager
McCann Services Ltd —Salford
- £35,000 a year
- Full-time
- Bilingual
- Spanish
- Customer service
Quick apply
2d
Luxury Sales Professional - Manchester
Chisholm Hunter Ltd —Manchester
- £12.71 an hour
- Full-time
- Sales
- Merchandising
- Retail sales
- Employee discount
Quick apply
13d
Area Care Manager
Helping Hands —Manchester
- Up to £57,000 a year
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Events and promotions sales assistant
G P Promotions —Manchester
- £300 - £1,200 a week
- Part-time
- Sales
- Customer service
- No experience needed
- Referral programme
Quick apply
14d
Customer Service Representative
YPP Lettings & Management Company Limited —Manchester
- £25,610.65 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Sales
- Sick pay
Quick apply
Operations Manager
Wire and Sky —Manchester
- £38,000 - £42,000 a year
- Weekend availability
- Sales
- Customer service
- IT
Quick apply
7d
Customer Service Manager X2
Kroo Bank Ltd —Manchester
- Full-time
- Hybrid work
- Customer service
- Travel
- Financial services
- Annual leave
Quick apply
Telesales Team Manager - Customer Loyalty
Together —Cheadle
- Full-time
- Sales
- Analysis skills
- Supervising experience
Quick apply
Customer Experience Team Manager
Premier Estates Ltd —Macclesfield
- Monday to Friday
- Customer service
- Annual leave
- Referral programme
12d
Store Manager
Aldi —Manchester
- £52,910 - £69,000 a year
- Annual leave
Guest Experience, Marketing & Partnerships Manager
Holiday lets —Prestwich
- £35,000 a year
- Part-time
- Hospitality
- Sales
- In-person
- Flexible schedule
Quick apply
13d
Sales Account Manager (£75k+ OTE)
carloans 365 —Manchester
- £25,000 - £75,000 a year
- Full-time
- Sales
- In-person
- Annual leave
- Employee assistance programme
Quick apply
13d
Assistant Building Manager
Select Estates —Manchester
- £32,000 - £34,000 a year
- Full-time
- Microsoft Excel
- Customer service
- English
Quick apply
Operations Manager
McCann Services Ltd —Salford
- £35,000 a year
- Full-time
- Bilingual
- Spanish
- Customer service
Quick apply
2d
OOH Contact Centre Manager (32 Hours)
PropCall —Stretford
- £15.38 - £17.95 an hour
- Part-time
- Management
- Computer literacy
- Maintenance
Quick apply
19h
Customer Service Operator
Europa Worldwide Group —Salford Quays
- £28,088 - £31,458 a year
- Full-time
- Sales
- Customer service
- Administrative experience
- Free parking
- Annual leave
Quick apply
5d
Business Development Executive
Aldridge Security —Salford
- From £27,742 a year
- Full-time
- CRM software
- Sales
- Salesforce
- Free parking
- Employee discount
Quick apply
Operations Manager
EMR Group —Salford
- Full-time
- Project management
- IT
- Annual leave
Quick apply

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Team Leader

RRG Group -
Salford

Quick apply

Job details

Permanent | Full-time
£28,000 - £37,500 a year
7 days ago

Benefits

Company pension
Employee discount
Car scheme

Qualifications

Management
GCSE
Team management
Leadership
Marketing
A Level

Full job description

Opportunity at RRG Group - Digital Response Team - Team Leader

This role will work closely with the DRT Manager to support the team and ensure the smooth day-to-day running of the department. The Team Leader will be the first point of contact for team queries and operational matters, escalating issues to the DRT Manager as required.

Two Senior Team Member will continue to support both the Team Leader and DRT Manager, assisting with daily operations, call quality monitoring, and providing guidance to the team, while continuing to handle inbound enquiries and duties like the rest of the team.

Team Leader Responsibilities

Oversee daily department operations and workflow
Ensure appointment targets are met
Conduct bi-monthly (every two months) 1-2-1 meetings with team members
Manage and organise the team rota
Complete daily departmental reports and update the DRT Manager
Monitor and conduct call quality assessments, with support from the Senior Team Member
Provide coaching and performance feedback
Monitor standards, attendance, and engagement
Escalate operational or performance concerns appropriately

DRT Team Leader Responsibilities

Full operational oversight and accountability
Monitoring KPIs, productivity, and performance data
Managing commissions, incentives, and target setting
Driving departmental performance and profitability
Managing escalated HR matters, disciplinaries, and complex issues
Conducting regular 1-2-1 meetings with the team
Implementing process improvements and efficiencies
Leading strategic planning and continuous improvement initiatives
Ensuring alignment with wider company objectives
Building a strong, high-performance team culture

Interview Process

Interviews will include a short presentation where you will outline:

Why you should be chosen as Team Leader
What additional skills, ideas, or contributions can you bring to support the DRT Manager and the department

Pay

Annual Salary: £28,500
Performance-based Bonus: Up to £750 per month, linked to team targets and overall TL performance
OTE: £37,500

This is a fabulous opportunity for the right person to join our friendly team. We always strive to recognise the hard work and achievements of our team members with excellent benefits, incentives, training and career development.

At RRG Group we are dedicated to building a diverse, inclusive and authentic workplace, and believe that RRG Group is for Everyone. So, if you’re excited about this role and you share our values to deliver great experiences through fresh thinking and working better together, we encourage you to apply. You may be just the right person for this or other roles. Please get in touch!

RRG Group

About RRG Group

From humble beginnings in 1967, the RRG Group has grown to become one of the biggest and most successful Dealer Groups in the North, with new and used car dealerships across the North West and West Yorkshire regions. Hard work, dedication, passion and a genuine commitment to Customer Satisfaction.

Over the last 59 years the RRG Group has seen many developments, acquisitions, sales, expansions, building developments; all of which have helped to position the Group as a successful diverse business. Our centres sell a wide range of vehicles, including new and used Peugeot, Toyota, Kia, Mazda, Nissan, Lexus, MG, Skoda Omoda and Jaecoo models along with a Nissan Service Centre.

Thanks to solid and secure backing and investment; the RRG Group has been able to expand and reinvest into its premises and people. The ethos of the company is to invest back into the business and look at all potential opportunities has meant that the business has successfully grown to how it is today – but as history shows; that won’t stand still and the business will continue to grow, develop and expand.

There are always exciting times ahead for RRG Group!

Benefits of working at RRG Group

There are plenty of ways that you and your family can benefit with you working with us at RRG Group, from discounts on vehicle repairs to joining our Employee Car Scheme (after successful completion of 6 months’ probation period and aged 21+) where you can drive a brand new car (Toyota / Lexus / Skoda/ Mazda) with no deposit, no credit check and fixed monthly payments at a reduced price. deducted from your salary. Drive your dream car for less!

A pension that pays. Our flexible Workplace Pension Scheme gives you the freedom to plan for the future in a way that suits you. Choose exactly how much you want to contribute on a monthly basis.

Wellbeing Wednesday. We take employee wellbeing seriously at RRG Group, we offer this service every week to support all our colleagues with whatever challenges they may face at work or at home.

Referrer a Friend Scheme. Recommend someone to join RRG Group and we’ll give you an additional £300 per referral.

Holiday allowance starting at 24 days per year (FTE) plus Public Holidays, we reward long serving employees by rising holiday allowance to 30 days plus Public Holidays (FTE). Over 120 members of staff have been with the Group for over 20 years, that’s 1 in 7 members of staff!

Fantastic future career opportunities and development as expected from a large and progressive Company. Receive industry leading training from the brand you represent whilst you develop your skills with the RRG Group purpose build Learning and Development Training Academy.

Great team spirit, charity events and the flexibility to get involved in various fundraising events.

Eye care benefits, Support and Mentoring, Employee Assistance, conferences and learning events, regular staff incentives, and so much more!

#mp

Pay: £28,000.00-£37,500.00 per year

Experience:

managing a team: 2 years (required)

Work Location: In person

Quick apply

Refine Your Search

customer experience manager jobs in manchester, eng

Team Leader

Screening Service Manager

Client Relationship Manager

Luxury Sales Professional - Manchester

Area Care Manager

Events and promotions sales assistant

Customer Service Representative

Operations Manager

Customer Service Manager X2

Telesales Team Manager - Customer Loyalty

Customer Experience Team Manager

Store Manager

Guest Experience, Marketing & Partnerships Manager

Sales Account Manager (£75k+ OTE)

Assistant Building Manager

Operations Manager

OOH Contact Centre Manager (32 Hours)

Customer Service Operator

Business Development Executive

Operations Manager

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