English Work, Jobs in Manchester, Eng (with Salaries)

Customer Service Agent
Mr Lender —Manchester
- £26,420.00 - £38,760.14 a year
- Part-time
- Computer literacy
- Administrative experience
- Organisational skills
- Free parking
- Annual leave
Quick apply
1h
Sales Assistant
Nudie Jeans —Manchester
- Part-time
- English
- Communication skills
- Employee discount
- Flexible schedule
Compliance Agent
Phillips & Cohen Associates —Salford
- £27,000 - £29,000 a year
- Full-time
- Hybrid work
- Computer literacy
- IT
- Communication skills
- Free parking
- Employee discount
Quick apply
Junior Sales Assistant
CYM —Manchester
- £450 - £600 a week
- Full-time
- CRM software
- Sales
- Customer service
- Referral programme
Quick apply
5d
Team Member - Packing
Charlie Bigham's —Manchester
- From £15 an hour
- Part-time
- English
- In-person
- Communication skills
- Free parking
Quick apply
2d
Freelance Annotator (English) - AI Trainer
Toloka Annotators —Manchester
- Up to £22 an hour
- Part-time
- Remote
- English
- Bachelor's degree
- AI
Quick apply
6d
Control Room Operator
North West Fire Control —Warrington
- £30,960 - £38,470 a year
- 12 hour shift
- Microsoft Word
- Microsoft Outlook
- Typing
- Free parking
- Health & wellbeing programme
Quick apply
5d
Freelance In-Person Event Specialist - Manchester, UK
Visit.org —Manchester
- Temporary
- Customer service
- English
- Travel
Quick apply
Customer Success Associate
Running Paper —Manchester
- £27,000 - £30,000 a year
- Full-time
- Hybrid work
- Customer service
- Salesforce
- English
- Annual leave
- Work from home
Quick apply
4d
Food & Beverage Assistant
Dalata —Salford
- Part-time
- Bar
- English
- Hotel
- Employee assistance programme
Quick apply
10d
Passenger Services Agent
PrimeFlight —Manchester
- Customer service
- Communication skills
- Free parking
- Employee discount
Customer Service Advisor
Gallagher —Sale
- £27,976 a year
- Full-time
- Customer service
- Communication skills
- Office experience
- Gym membership
Quick apply
Security & Guest Services Host
ABM —Manchester
- Weekend availability
- Customer service
- English
- Guest services
5d
Restaurant Front of House Floor Staff
Sushi Mami —Manchester
- £8.00 - £12.71 an hour
- Part-time
- Hospitality
- Customer service
- English
Quick apply
11d
Customer Experience Officer
Portus Supported Housing —Manchester
- £27,900 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Employee discount
Quick apply
6d
Bank Children's Residential Support Worker
Turnaround Support 24 —Oldham
- £15 an hour
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Health & wellbeing programme
Quick apply
Community Support Worker
isw care —Ashton-Under-Lyne
- £13.50 - £14.00 an hour
- Full-time
- Management
- English
- Case management
- Annual leave
Quick apply
English Teacher
The Manchester College —Manchester
- £30,750 - £40,000 a year
- Full-time
- English
- Education
- Communication skills
- Annual leave
- Employee assistance programme
Pharmacy Dispenser (Technician Course Available)
AT Health Ltd —Manchester
- £12.85 an hour
- Full-time
- Customer service
- English
- Patient care
- Employee discount
Quick apply
4d
Guest Services Assistant
Holiday Inn Express Manchester City Centre —Manchester
- Part-time
- Hospitality
- Customer service
- English
- Annual leave
- Referral programme
Quick apply

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Customer Service Agent

Mr Lender -
Manchester

Quick apply

Job details

Permanent | Part-time | Full-time | Zero hours contract
£26,420.00 - £38,760.14 a year
1 hour ago

Benefits

Free parking
On-site gym
Annual leave
Company pension
Work from home
Company events
Employee discount
On-site parking

Qualifications

Computer literacy
GCSE
Administrative experience
Organisational skills
Customer support
Financial services
Communication skills

Full job description

Job Title: Customer Service Agent

Salary: Competitive

Main Purpose of the Role: The main focus of the Customer Service role is to assist our customers with any queries or concerns they may have regarding their account and to ensure we are finding and reaching the best possible outcome for them. This includes assisting customers through all forms of communication including Calls, Emails, LiveChats and Letters.

Benefits

Working within a newly refurbished dedicated office space with free onsite employee gym
Access to a large breakout space with comfortable seating, pool table and arcade games
Free on-site parking
Central Line Train station within one-minute walk with quick access to Central London
Close road links to M11/M25/A406/A12 and London
Social events
Pension Scheme
Healthshield (health cash back scheme and counselling services)
28 days annual leave, incl. Bank Holidays, per annum, with an additional day per year of service (capped at 33 days)
Eye Test / Glasses reimbursement scheme
Various team and personal reward incentives

Main Duties and Responsibilities

Our aim is to provide the best possible customer service to each and every customer, which includes;

Listen carefully and understand customers’ circumstances and needs
Answering all customer general queries via LiveChat, Phone, Email and Letter
To achieve your individual daily targets as set by your line manager
Dealing with customers minor complaints in a quick and effective way, ensuring the outcome is in the best interest of both the customer and the company
Contacting customers that are at application stage, to help them proceed with their application in a timely manner and support them through their Mr Lender journey
Identifying the needs of a vulnerable customer
Updating customer accounts accordingly with all the information received from any form of communication
Ensure that all communication with customers is clear and easy to understand and where appropriate is adapted to the customer’s needs
Work to continually improve on the quality of communication, ensuring customers are treated fairly to ensure good outcomes
Work within the quality assurance guidelines and carry out the standard compliance checks
Adhere to the SMCR conduct rules

This is a summary of the role and the employee is expected to undertake additional ad-hoc duties

Person Specification /Skills/Education and Attributes:

Highly desirable

Confident telephone manner
Strong written, listening and verbal communication at all levels
A personable approach
Approachable, empathetic and considerate
Accurate attention to detail
A team player who can demonstrate initiative
Ability to manage own workload and meet Company targets
Excellent customer service - ability to provide solutions
Computer literate
Excellent administrative and strong organisational skills
You must act with integrity
The ability to stay calm whilst under pressure
You must act with due care, skill and diligence
You must be open and cooperative with the FCA, and other regulators
You must pay due regard to the interests of customers and treat them fairly
You must seek to achieve good customer outcomes specifically in relation to;
- Affordability
- Sustainability
- Customer understanding
- High levels of customer support

Desirable

GCSE grade C or above in English and Maths (or equivalent)
Familiar with the financial services marketplace or regulated environment
Experience in a call centre environment

Pay: £26,420.00-£38,760.14 per year

Benefits:

Company events
Company pension
Employee discount
Free parking
On-site parking
Work from home

Work Location: In person

Quick apply

Refine Your Search

english jobs in manchester, eng

Customer Service Agent

Sales Assistant

Compliance Agent

Junior Sales Assistant

Team Member - Packing

Freelance Annotator (English) - AI Trainer

Control Room Operator

Freelance In-Person Event Specialist - Manchester, UK

Customer Success Associate

Food & Beverage Assistant

Passenger Services Agent

Customer Service Advisor

Security & Guest Services Host

Restaurant Front of House Floor Staff

Customer Experience Officer

Bank Children's Residential Support Worker

Community Support Worker

English Teacher

Pharmacy Dispenser (Technician Course Available)

Guest Services Assistant

I want to receive the latest job alerts for english in manchester, eng

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