Guest service manager Work, Jobs in Manchester, Eng (with Salaries)

Guest Service Manager
Little Lion Entertainment —Manchester
- Weekend availability
- Management
- English
- Supervising experience
- Employee assistance programme
Quick apply
2d
Guest Service Manager
Hampton by Hilton Manchester Northern Quarter —Manchester
- Part-time
- Maintenance
- Hotel
- Front desk
- Employee assistance programme
- Employee discount
Quick apply
Premium F&B Manager
Eastlands Venue Services Limited —Manchester
- Hospitality
- Microsoft Office
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
General Manager
Evelyn's —Manchester
- £50,000 - £60,000 a year
- Full-time
- IT
- In-person
- Employee assistance programme
- Referral programme
Quick apply
Operations Manager
Wire and Sky —Manchester
- £38,000 - £42,000 a year
- Weekend availability
- Sales
- Customer service
- IT
Quick apply
8d
Duty Manager
Wire and Sky —Manchester
- £30,000 - £32,000 a year
- Weekend availability
- Management
- Supervising experience
- IT
Quick apply
8d
Guest Experience, Marketing & Partnerships Manager
Holiday lets —Prestwich
- £35,000 a year
- Part-time
- Hospitality
- Sales
- In-person
- Flexible schedule
Quick apply
14d
General Manager - Kahiki Soundhouse
FW Industries Ltd. —Manchester
- £37,000 - £40,000 a year
- Full-time
- Hospitality
- Bar
- Management
- Employee discount
- Referral programme
Quick apply
12d
Assistant Building Manager
Select Estates —Manchester
- £32,000 - £34,000 a year
- Full-time
- Microsoft Excel
- Customer service
- English
Quick apply
Foodhall Department Manager
Bents Garden & Home —Glazebury
- £32,000 a year
- Full-time
- Hospitality
- Management
- Organisational skills
- Free parking
- Annual leave
Assistant Club Manager
Pure Padel Clubs Limited —Manchester
- £30,000 - £32,000 a year
- Full-time
- Hospitality
- Sales
- Customer service
- Free parking
- Store discount
Quick apply
8h
Senior Resident Services Associate
Colby River —Manchester
- £31,920 a year
- Full-time
- Customer service
- Microsoft Office
- Mentoring
- Annual leave
- Life insurance
Quick apply
Reservation Supervisor
Manchester Portland Hotel By Sunday —Manchester
- Weekend availability
- Hospitality
- Microsoft Excel
- Customer service
- Annual leave
- Employee discount
Quick apply
6h
Events Operations Manager
Luxury by Carlo Lifestyle & Concierge Ltd —Manchester
- £2,800 - £3,500 a month
- Weekend availability
- Hospitality
- Microsoft Office
- Leadership
- Referral programme
Quick apply
3d
Duty Manager
Blanchflower Coffee and Bakery —Trafford
- £13.40 - £13.60 an hour
- Weekend availability
- Serving
- Management
- Customer service
- Free parking
- Employee discount
Quick apply
Senior Guest Services Manager
Holiday Inn Express Manchester Arena —Manchester
- £30,313 a year
- Nights as needed
- Hospitality
- Hotel
- Front desk
- Store discount
- Employee discount
Quick apply
5d
Front of House Manager
Arc Inspirations —Manchester
- £31,000 - £32,000 a year
- Full-time
- Hospitality
- Bar
- Management
- Paid training
- Employee discount
Quick apply
F&B Manager
Locke —Manchester
- £40,000 - £43,000 a year
- Weekend availability
- Hospitality
- Continuous improvement
- IT
Quick apply
General Manager
The Foundry Blackburn —Blackburn
- From £41,178 a year
- Full-time
- Hospitality
- Management
- Computer literacy
- Free parking
- Employee discount
Quick apply
General Manager
The Lion and Swan, Radley & Co. —Congleton
- Up to £50,000 a year
- Full-time
- Bar
- Management
- Hotel
- Employee discount
Quick apply
5d

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guest service manager jobs near manchester, eng

Guest Service Manager

Little Lion Entertainment
Manchester

Quick apply

Job details

Permanent | Full-time
2 days ago

Benefits

Employee assistance programme

Qualifications

Management
English
Supervising experience
Organisational skills
Guest services
Communication skills

Full job description

Guest Services Manager
Location: Manchester
Job Type: 35-hour Week
Salary: Competitive, based on experience
Start Date: August 2026

About Little Lion Entertainment

Little Lion Entertainment is a pioneering force in immersive entertainment, creating standout attractions that redefine how audiences play and engage. At Arcade Arena, in Manchester and soon to launch in London, that innovation is brought together in one electrifying destination—combining the high-speed competition of Chaos Karts, the nostalgic maze-running excitement of PAC-MAN LIVE EXPERIENCE, and the action-packed spectacle of the brand-new Alien Invasion. Alongside this, the iconic The Crystal Maze Experience continues to thrive as an attraction, in both London and Manchester, showcasing Little Lion Entertainment's broader expertise in delivering unforgettable, large-scale immersive adventures.

About the Role

We're looking for a passionate and guest-focused leader to shape the future of Guest Services at Little Lion Entertainment.

This is a brand-new role created to lead and develop our end-to-end Guest Experience function, ensuring every interaction before and after a visit reflects the high standards of our immersive attractions. You'll oversee all guest communication channels, including phone, email, and social media, while ensuring service level agreements are consistently achieved and escalated guest feedback is handled with care and professionalism.

Working closely with teams across the business, you'll drive continuous improvement in guest communications, identify opportunities to enhance our ways of working, and support site teams in resolving guest issues. Your focus will be on delivering an outstanding guest experience at every touchpoint while embedding best practice across the function.

This is a unique opportunity to build and shape a growing Guest Services team, make a lasting impact on the guest journey, and play a key role in the continued success of Little Lion Entertainment.

Key Responsibilities

Lead the end-to-end Guest Services function, ensuring exceptional support across all guest communication channels.
Manage and develop a high-performing Guest Services team, providing coaching, training and ongoing support.
Deliver against agreed service level agreements (SLAs), ensuring seven-day coverage and timely responses to guest enquiries.
Take ownership of escalated guest feedback, resolving issues professionally while driving positive guest outcomes.
Analyse guest feedback and insights to identify trends and implement continuous improvements to the guest experience.
Oversee online communication channels, including social media, review platforms, live chat and WhatsApp, ensuring prompt and consistent engagement.
Maintain attraction websites and FAQs, ensuring guest information is accurate, relevant and up to date.
Support commercial performance by reducing refunds, managing booking enquiries and identifying revenue opportunities.
Collaborate with operational, sales and events teams to improve processes, resolve guest issues and enhance the overall guest journey.
Champion a guest-first culture across the business, embedding best practice and driving continuous improvement in guest communications.

What We're Looking For

Previous supervisory or management experience within a contact centre or guest services function.
A confident leader with excellent communication and organisational skills.
Passionate about delivering exceptional guest experiences.
Able to remain calm and make decisions under pressure.
Flexible to work evenings, weekends and holidays.
Experience within immersive entertainment or visitor attractions is desirable.

What You'll Get

A Management role within a pioneering force in immersive entertainment.
Competitive salary.
Complimentary tickets to all Little Lion attractions, including The Crystal Maze Experience (after 6 months).
Employee Assistance Programme (EAP)
A fun, energetic and supportive working environment.
Opportunities for career progression within Little Lion Entertainment.

Work Location: In person

Quick apply

Refine Your Search

guest service manager jobs in manchester, eng

Guest Service Manager

Guest Service Manager

Premium F&B Manager

General Manager

Operations Manager

Duty Manager

Guest Experience, Marketing & Partnerships Manager

General Manager - Kahiki Soundhouse

Assistant Building Manager

Foodhall Department Manager

Assistant Club Manager

Senior Resident Services Associate

Reservation Supervisor

Events Operations Manager

Duty Manager

Senior Guest Services Manager

Front of House Manager

F&B Manager

General Manager

General Manager

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