Line manager Work, Jobs in Manchester, Eng (with Salaries)

Customer Experience Manager
Portus Supported Housing —Manchester
- £41,700 a year
- Full-time
- Hybrid work
- Leadership
- Free parking
Quick apply
Operations and Supply Chain Manager
SafeGroup Services Limited —Manchester
- £40,000 - £45,000 a year
- Full-time
- Bachelor's degree
- In-person
- Store discount
- Health & wellbeing programme
Quick apply
Deputy Manager - Operations
the Brooke Surgery —Hyde
- £17 - £19 an hour
- Full-time
- ERP systems
- Supervising experience
- Continuous improvement
- Sick pay
Quick apply
Account Manager
Citrus-Lime Limited —Manchester
- £35,000 - £40,000 a year
- Full-time
- CRM software
- In-person
Quick apply
Temporary Warehouse Operative
Dress Decode Logistics Ltd —Manchester
- From £12.71 an hour
- Temporary
- English
- Organisational skills
- Warehouse experience
- Annual leave
Quick apply
1d
Property Manager
Northern Group Management Ltd —Manchester
- Up to £31,000 a year
- Full-time
- Contracts
- In-person
- Free parking
- Employee discount
Quick apply
8d
People and Operations Coordinator
Mis-sold Expert —Manchester
- £33,000 - £36,000 a year
- Full-time
- Administrative experience
- Human resources
- Recruiting
Quick apply
7d
Service Reception Supervisor
Thomas Hardie Commercials Ltd —Manchester
- £44,710 a year
- Monday to Friday
- Microsoft Powerpoint
- Microsoft Word
- Management
- Sick pay
Quick apply
15h
Service Desk Team Leader
LIMA Networks LTD —Salford Quays
- £45,000 - £50,000 a year
- Full-time
- Continuous improvement
- Team management
- Organisational skills
Quick apply
Chocolate Advisor
Lindt Careers —Manchester
- Bar
- Customer service
- Analysis skills
Property Manager
Hunters Property Group —Manchester
- Up to £29,928.18 a year
- Full-time
- Customer service
- Administrative experience
- Budgeting
- Health & wellbeing programme
- Life insurance
Quick apply
11d
Product Lead
Street Group —Manchester
- £90,000 - £95,000 a year
- Full-time
- Hybrid work
- Team management
- AI
- Communication skills
- Work from home
- Flexible schedule
Quick apply
KidsCan Connect Lead
KidsCan —Salford
- £28,000 - £34,000 a year
- Part-time
- Hybrid work
- Hospital
- Organisational skills
- Time management
- Work from home
Quick apply
18h
Customer Service Manager
Elis —Chorley
- Up to £50,000 a year
- Call to connect
- Data analysis skills
- Continuous improvement
- Team management
- Employee assistance programme
Store Manager
KHAADI —Manchester
- £35,000 - £55,000 a year
- 8 hour shift
- Customer service
- Analysis skills
- Bachelor's degree
- Annual leave
- Employee discount
Quick apply
Repairs & Maintenance Coordinator
Cromwood Housing —Prestwich
- £28,420 - £30,450 a year
- Full-time
- Microsoft Word
- Microsoft Office
- Supervising experience
- Health & wellbeing programme
Quick apply
9d
Receptionist and Property Administrator
Northern Group Management Ltd —Manchester
- From £26,500 a year
- Full-time
- Databases
- Administrative experience
- Front desk
- Free parking
- Employee discount
Quick apply
7d
Retail Coordinator
Mustard Tree —Manchester
- £26,228 a year
- Full-time
- Customer service
- English
- Supervising experience
- Sick pay
Quick apply
10d
Depot Manager
Response Logistics / Direct Response UK Ltd —Ashton-Under-Lyne
- £38,000 - £43,000 a year
- Full-time
- Management
- Budgeting
- In-person
- Gym membership
Quick apply
8d
General Manager
Whistl UK Ltd —Bolton
- £53,818 - £61,800 a month
- Full-time
- Microsoft Powerpoint
- Analysis skills
- Continuous improvement
Quick apply

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Customer Experience Manager

Portus Supported Housing
Manchester

Quick apply

Job details

Permanent | Full-time
£41,700 a year

Benefits

Free parking
Company pension
On-site parking

Qualifications

Complaint handling
Continuous improvement cycles oversight
Customer interaction
Household contractor coordination
Leadership

Full job description

Job Summary

We're looking for an experienced Customer Experience Manager to lead one of our Customer Experience teams and drive operational excellence across our housing services.

This role has a strong focus on repairs, customer contact and service performance. You'll lead a team delivering first-contact resolution, ensuring repairs are accurately triaged, damp and mould cases are managed effectively, and customers receive a high-quality service from first contact through to resolution.

Working closely with Housing, Property and Compliance teams, you'll use customer insight, performance data and regulatory requirements, including Awaab's Law, to continually improve the customer experience.

Deadline for Applications is 20th August 2026

Responsibilities

Lead and develop a team of Customer Experience Officers to deliver excellent customer service.
Oversee repairs triage, ensuring enquiries are accurately assessed and routed first time.
Ensure damp and mould reports are managed promptly and in line with organisational processes and regulatory expectations.
Monitor operational performance, including service levels, quality, first-contact resolution and customer satisfaction.
Use customer insight and performance data to identify trends and drive continuous improvement.
Support complaint handling, embedding learning from complaints to improve services.
Build strong relationships with Housing, Property, Compliance and Income teams to deliver seamless customer journeys.
Maintain accurate customer records and ensure high standards of data quality.

Requirements - Essential (E) / Desirable (D)

Experience leading customer service or contact centre teams, ideally within social housing or another regulated environment - E

Experience coordinating repairs, contractors or property-related workflows - E

Strong knowledge of responsive repairs, repairs triage and property-related customer enquiries - E

Knowledge of Awaab's Law and experience managing damp and mould cases in line with regulatory expectations - E

Experience supporting or managing complaints processes, including embedding learning to improve service delivery and first-contact resolution - E

Experience working collaboratively with Housing, Property, Compliance or Asset Management teams to deliver customer-focused services - E

Ability to analyse customer insight and operational performance data to identify trends and drive continuous improvement - E

Experience using housing management, CRM or case management systems, with a commitment to maintaining accurate customer records and data quality - E

Excellent leadership, coaching and stakeholder management skills - E

CIH Level 3 (or above) or other relevant housing qualification - D

Pay: £41,700.00 per year

Benefits:

Company pension
Free parking
On-site parking

Work Location: Hybrid remote in Manchester M27 8FF

Quick apply

Refine Your Search

line manager jobs in manchester, eng

Customer Experience Manager

Operations and Supply Chain Manager

Deputy Manager - Operations

Account Manager

Temporary Warehouse Operative

Property Manager

People and Operations Coordinator

Service Reception Supervisor

Service Desk Team Leader

Chocolate Advisor

Property Manager

Product Lead

KidsCan Connect Lead

Customer Service Manager

Store Manager

Repairs & Maintenance Coordinator

Receptionist and Property Administrator

Retail Coordinator

Depot Manager

General Manager

I want to receive the latest job alerts for line manager in manchester, eng

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