Team lead, delegate management Work, Jobs in Manchester, Eng (with Salaries)

Major Incident Management Lead
The Co-operative Bank —Manchester
- £68,000 - £93,500 a year
- Full-time
- Hybrid work
- Driving
- Travel
- Mentoring
Team Leader
RRG Group —Salford
- £28,000 - £37,500 a year
- Full-time
- Management
- Team management
- In-person
- Employee discount
Quick apply
Operations & Growth Lead
Higher Health —Manchester
- Up to £60,000 a year
- Management
- Analysis skills
- Project management
Quick apply
9d
Product Lead
Street Group —Manchester
- £90,000 - £95,000 a year
- Full-time
- Hybrid work
- Mentoring
- Communication skills
- Work from home
- Flexible schedule
Quick apply
Schedule & Planner Team Leader
Sodexo —Salford
- Up to £34,000 a year
- Full-time
- Microsoft Excel
- Driving
- Organisational skills
Quick apply
Helpdesk Team Leader
Sodexo —Salford
- Up to £34,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Management
Quick apply
8d
New Partner Experience Team Lead - Belgium Market (12 months FTC)
Deliveroo —Manchester
- Full-time
- Hybrid work
- Management
- Customer service
Customer Onboarding Team Leader
Aimée Willow Connex —Manchester
- Management
- Analysis skills
- Financial services
Delivery Lead
Bupa —Salford
- £56,000 - £66,000 a year
- Full-time
- IT
- Employee discount
- Gym membership
Quick apply
Lead Records Management Specialist
National Westminster Bank PLC —Manchester
- £73,800 - £110,700 a year
- Full-time
- Hybrid work
- Java
- Master's degree
- AWS
- Annual leave
- Flexible schedule
5d
New Partner Experience Team Lead - French Market
Deliveroo —Manchester
- Full-time
- Hybrid work
- Management
- Customer service
- English
12d
Senior Lead Consultant
GAIS Consulting Group Ltd. —Manchester
- £69,420.00 - £84,234.77 a year
- Full-time
- Hybrid work
- Management
- Presentation skills
- Mentoring
- Health & wellbeing programme
- Flexitime
Quick apply
YPAC Team Coordinator and Piccadilly Gardens Detached lead Youthworker
4CT Ltd —Manchester
- £31,889 a year
- Social media management
- Supervising experience
- Working with children
Quick apply
8h
Senior Specialist, Client Processing Team Lead
The Bank of New York Mellon Corporation —Manchester
- Full-time
- Bachelor's degree
- Financial services
- AI
Facilities Team Leader
Amey Ltd —Manchester
- £35,143 - £41,341 a year
- Weekend availability
- Management
- Supervising experience
- IT
- Free parking
- Employee discount
Quick apply
6d
Service Desk Team Leader
LIMA —Salford
- £45,000 - £50,000 a year
- Computer networking
- Organisational skills
- Leadership
- Employee assistance programme
Digital Information Management Lead
AECOM —Manchester
- Full-time
- Hybrid work
- Sales
- Engineering
- Master's degree
Cost Reporting Lead
The Co-operative Bank —Manchester
- Up to £80,000 a year
- Full-time
- Analysis skills
- Financial services
- Accounting
Team Manager
Gallagher —Manchester
- Hybrid work
- Microsoft Office
- Analysis skills
- Employee stock purchase plan
- Life insurance
Creative Lead
Vision Launch —Manchester
- £25,000 - £35,000 a year
- Full-time
- AI
- Free parking
- Work from home
Quick apply
1d

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Major Incident Management Lead

The Co-operative Bank -
Manchester

Apply Now

Job details

Full-time
£68,000 - £93,500 a year

Qualifications

SAFe
ITIL Certification
Incident management
ITIL
Driving
Mentoring
Leadership
Banking

Full job description

About the role

The Lead Major Incident Manager provides authoritative command, leadership, and assurance for the most severe and business critical incidents impacting customers, colleagues, or regulatory obligations across the Group. Responsible for taking control of high impacting customer, business or colleague incidents, driving fast resolution and minimizing disruption to customers. This is a senior high-pressure role that requires a level of technical understanding, leadership and communication. You will lead the end-to-end management of major incidents, ensure timely resolution whilst maintaining clear communication with stakeholders and 3rd party suppliers.

Operating as the incident commander of last resort, this role takes control during high‑risk, multi‑tower, or supplier‑impacted incidents where senior stakeholder confidence and service reputation are at risk. The role ensures rapid stabilisation of live incidents, maintains clear executive-level communication and governance, and constructively challenges technical proposals where resolution actions introduce new or disproportionate risk

In addition to real‑time command, the Lead Major Incident Manager acts as a coach and mentor to other Major Incident Managers, shaping capability, behaviours, and confidence under pressure. They play a key role in developing runbooks, playbooks, training, and escalation models to continuously strengthen organisational incident readiness.

This is a senior leadership role, aligned to the organisation’s leadership capability framework, requiring calm authority, strong judgement, and the ability to create psychological safety while driving decisive outcomes.

We operate a function-led hybrid working model, with an expectation of 2–3 days per week on site. The role includes participation in an out-of-hours on-call rota and requires flexibility to travel to other locations for key meetings and collaborative activities, in line with business needs. The position can be based in either Coventry or Manchester.

About you

You will be a composed and credible incident leader who thrives in complex, high‑pressure environments and is trusted by senior stakeholders to take control when it matters most. You adopt a servant‑leader mindset, prioritising customer outcomes, team effectiveness, and organisational resilience over hierarchy. You instinctively balance pace with control and are confident stepping in, stepping back, and coaching others in live situations.

For this role you’ll need to have:

Experience in one or more of the following: Major Incident Management, Operations Command / Control or Senior Incident Management Roles.
Strong experience operating within complex, multi‑supplier environments, Proven experience commanding severe, high‑impact Major Incidents
ITIL certified or able to demonstrate equivalent practical experience
ITIL 4 Foundation & one or more of the following,
ITIL 4 Specialist: Create, Deliver & Support
ITIL 4 Strategist: Direct, Plan & Improve
Proven record of mentoring and developing junior team members.
Essential experience of working in a complex, pressurised production environment in the Banking industry

Experience in these areas would be helpful:

Experience within regulated and/or customer‑critical environments
Working in Agile\Devops\SAFe models would be an advantage

Full-time 35 hours

About us

If you are thinking about making an application but want to talk to someone first, you can reach out to [email protected] or the Talent Acquisition inbox [email protected]

This is a permanent role and is at P3 Lead Professional / Technical grade

For all colleagues

Apply Now

Refine Your Search

team lead, delegate management jobs in manchester, eng

Major Incident Management Lead

Team Leader

Operations & Growth Lead

Product Lead

Schedule & Planner Team Leader

Helpdesk Team Leader

New Partner Experience Team Lead - Belgium Market (12 months FTC)

Customer Onboarding Team Leader

Delivery Lead

Lead Records Management Specialist

New Partner Experience Team Lead - French Market

Senior Lead Consultant

YPAC Team Coordinator and Piccadilly Gardens Detached lead Youthworker

Senior Specialist, Client Processing Team Lead

Facilities Team Leader

Service Desk Team Leader

Digital Information Management Lead

Cost Reporting Lead

Team Manager

Creative Lead

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