Incident manager Work, Jobs in Manchester (with Salaries)

Incident Manager - Relaunch@Capgemini
Capgemini Sogeti —Manchester
- Microsoft Excel
- Microsoft Outlook
- Organisational skills
6d
Major Incident Management Lead
The Co-operative Bank —Manchester
- £68,000 - £93,500 a year
- Full-time
- Hybrid work
- Driving
- Travel
- Mentoring
Major Incident Manager Lead
Capgemini —Manchester
- Hybrid work
- AWS
- Communication skills
Senior Manager - IT Shared Service (Major Incident)
The Co-operative Bank —Manchester
- £68,000 - £93,500 a year
- Full-time
- DevOps
- Microsoft Office
- Travel
12d
Major Incident Manager Lead
Capgemini Sogeti —Manchester
- Hybrid work
- AWS
- Communication skills
9d
Screening Service Manager
PayStream Accounting Services —Altrincham
- £50,000 - £60,000 a year
- Full-time
- Hybrid work
- Customer service
- Communication skills
Quick apply
Information Security Manager
Together —Cheadle
- Full-time
Quick apply
Regional Operations Manager
Blue Ribbon —Warrington
- Up to £60,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Management
Quick apply
11d
Service Delivery Manager
Together —Cheadle
- Full-time
- Communication skills
Quick apply
Operations Manager
Mitie —Manchester
- £40,500 a year
- Weekend availability
- Microsoft Excel
- Microsoft Office
- IT
- Annual leave
- Employee discount
5d
Cyber Digital Forensics & Incident Response Manager
Capgemini Sogeti —Manchester
- Hybrid work
- Azure
- AWS
- Mentoring
Service Manager
Comprehensive Care LTD —Manchester
- £45,000 - £50,000 a year
- Full-time
- Management
- Supervising experience
- Driving
- Health & wellbeing programme
- Annual leave
Quick apply
Network Operations Manager
Selnet Optima Network Solutions Ltd —Manchester
- £4,500 - £6,000 a month
- Full-time
- Computer networking
- Communication skills
- Free parking
- Employee discount
Quick apply
2d
Area Manager Promotional Pathway and Inter Service Transfer
GMCA —Manchester
- £70,368 - £77,186 a year
- Engineering
- Computer networking
- Leadership
4d
Mobile Response Manager
Top Marks For Security Services Ltd —Rossendale
- £35,000 - £40,000 a year
- Full-time
- Management
- Customer service
- Driving
Quick apply
Operations Manager
Worldwide Flight Services —Manchester
- Full-time
- Leadership
- Communication skills
Quick apply
2d
Compliance Manager
Aira —Manchester
- Annual leave
- Life insurance
Quick apply
Senior IT Service Manager
Department for Work and Pensions —Manchester
- £44,447 - £46,547 a year
- Overtime
- Hybrid work
- Project management
- Presentation skills
- Agile
- Annual leave
- Employee assistance programme
9d
Information Security Operations Manager
Gruppo LEM Security Solutions Ltd —Manchester
- £72,000 a year
- Full-time
- Computer Science
- Analysis skills
- Bachelor's degree
- Language training provided
Quick apply
Operational Resilience & Vendor Management Specialist
Munich Re Specialty - Global Markets —Manchester
- Full-time
- Hybrid work
- Product management
- School
- Annual leave
- Employee assistance programme

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Incident Manager - Relaunch@Capgemini

Capgemini Sogeti -
Manchester

Apply Now

Job details

Fixed term contract
6 days ago

Qualifications

Statistics
Microsoft Excel
Microsoft Outlook
Incident management
Quality management
Organisational skills
ServiceNow
Problem management
Communication skills

Full job description

Relaunch@Capgemini

Have you taken a career break of 18 months or more? Whether it was for family, health, travel, or something else entirely — we understand that returning to work can feel daunting. That’s why we created Relaunch@Capgemini, a supportive 6-month programme designed to help you rebuild confidence, refresh your skills, and ease your transition back into the workplace.

We’re not looking for perfection — we’re looking for potential. You don’t need to meet every requirement listed — if you have relevant experience and a willingness to learn, we encourage you to apply.

Our programme will run 26 October 2026 – 23 April 2027 so you will need to be available for work over this time period.

About the role you’re considering

We have a great opportunity to join Capgemini’s dedicated Service Management team as an Incident Manager, working with a growing portfolio of high-profile clients. The Incident Manager oversees the resolution of incidents, manages documentation, and facilitates communication. The primary goal is to swiftly restore services and minimize disruptions to business operations. Team members collaborate cross various ITIL towers, including Change, Problem, and Service Desk.

Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.

Your role

Our Incident Managers can be expected to engage with the following responsibilities and activities:

Monitoring and managing the progress of incidents and service requests of internal teams and external teams as required
Liaison with Problem Management team as required to expedite resolution of incidents
Monitor resolver queues and escalate when incidents are not being resolved within service levels
Provide incident reporting as needed
Identify service improvement opportunities
Managing virtual teams to deliver Incident Management process and working cross functionally
Experience in various Problem Management reactive and proactive techniques supported by understanding of statistics and quality management concepts
Hosting and facilitating of Incident Management meetings
Develop further understanding of cross systems interrelations in context of the global business process
Build upon an existing understanding of Service Management Framework

.
You can bring your whole self to work. At Capgemini building an inclusive future is part of everyday life and will be part of your working reality. We have built a representative and welcoming environment, for everyone.

Your skills and experience

We understand that returning to work after time away from the industry can feel challenging, and you may not be familiar with every tool or technique listed. That’s absolutely fine — we’re here to support your development and help you build confidence as you re-enter the workplace.

We’re looking for individuals who have experience working as an analyst in a Service Centre environment, with good PC skills - including working knowledge of ServiceNow, Outlook, Word and Excel. You will also have:

A strong soft skillset such as good management and communication skills, both written and verbal
Sound organisational skills and the ability to work to tight deadlines under pressure
Flexibility with the ability to multitask and take on additional roles when required - a must

Your security clearance and pre-employment checks

If you are successfully offered this position, you will go through a series of pre-employment checks, including: identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service)

To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance. To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements. Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality.
Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.

We are a Disability Confident Employer

Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government’s Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:

Declare they have a disability, and
Meet the minimum essential criteria for the role.

Please opt in during the application process.

Ready to Relaunch?

We’re here to support you every step of the way. If you’re feeling unsure, that’s completely normal. But if you’re curious, excited, or even just a little bit interested — we encourage you to apply or you can attend our upcoming event first and put an application in afterwards as application remain open until after the event.

Application closing date – 16th August 2026.

Apply Now

Refine Your Search

incident manager jobs in manchester

Incident Manager - Relaunch@Capgemini

Major Incident Management Lead

Major Incident Manager Lead

Senior Manager - IT Shared Service (Major Incident)

Major Incident Manager Lead

Screening Service Manager

Information Security Manager

Regional Operations Manager

Service Delivery Manager

Operations Manager

Cyber Digital Forensics & Incident Response Manager

Service Manager

Network Operations Manager

Area Manager Promotional Pathway and Inter Service Transfer

Mobile Response Manager

Operations Manager

Compliance Manager

Senior IT Service Manager

Information Security Operations Manager

Operational Resilience & Vendor Management Specialist

I want to receive the latest job alerts for incident manager in manchester

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Relaunch@Capgemini

About the role you’re considering

Your role

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Your security clearance and pre-employment checks

We are a Disability Confident Employer

Ready to Relaunch?

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