Complaints manager Work, Jobs in Mells, Som (with Salaries)

Assistant Service Manager- Frome
Platinum Motor Group —Frome
- Up to £16 an hour
- Full-time
- CRM software
- In-person
- Leadership
- Free parking
- Store discount
Quick apply
13d
Hotel General Manager
Hotel —Bath
- From £40,000 a year
- Full-time
- Hotel
- Supervising experience
- In-person
- Free parking
- Relocation assistance
Quick apply
5d
Resolution & Improvement Manager
Teleperformance —Bristol
- Full-time
- Analysis skills
- Continuous improvement
- Leadership
- Work from home
9d
Assistant Front of House Manager
Lucknam Park Hotel & Spa —Chippenham
- Weekend availability
- Hotel
- Team management
- Front desk
- Free parking
- Employee discount
Quick apply
8d
Customer Experience Manager
Lovehoney Group —Bath
- Full-time
- Hybrid work
- Data analysis skills
- AI
- Communication skills
- Work from home
- Employee discount
Quick apply
Assistant Manager - Front of House
Apero Bars Ltd —Bradford-on-Avon
- £31,000 - £37,000 a year
- Full-time
- Hospitality
- Bar
- Sales
- Employee discount
Quick apply
7d
Woodland Creation Engagement Manager
Forestry England —Bristol
- £40,388 - £43,482 a year
- Part-time
- Hybrid work
- English
- Travel
- Free parking
- Employee discount
2h
Regional Workplace Services Manager (South)
Government Property Agency —Bristol
- £68,568 - £74,147 a year
- Full-time
- Presentation skills
Complaints Handler
Wessex Water —Bath
- Continuous improvement
- Communication skills
4d
Senior Operational Support Manager - Permanent - Bristol - Bristol & South Gloucestershire PDU (10206720)
HM Prison & Probation Service —Bristol
- £50,001 - £60,000 a year
- Full-time
- Hybrid work
- Management
- Presentation skills
- Bachelor's degree
- Annual leave
- Employee discount
13d
Delivery Manager
HM Courts & Tribunal Service —Bristol
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Leadership
- Annual leave
- Employee discount
9d
Customer Success Specialist
Furniturebox UK —Warminster
- £27,000 a year
- Weekend availability
- Hybrid work
- CRM software
- Customer service
- Computer literacy
- Work from home
- Employee assistance programme
Quick apply
Reablement Team Leader
Bristol City Council —Bristol
- £42,839 a year
- Full-time
- Hybrid work
- Management
- Continuous improvement
- Leadership
- Annual leave
- Flexitime
13d
New Business Manager - Corporate Partnerships
Forestry England —Bristol
- £40,388 - £43,482 a year
- Part-time
- English
- Travel
- Free parking
- Employee discount
Assistant Operations Manager
Unite Students —Bath
- £34,500 a year
- Sales
- Supervising experience
- Leadership
- Annual leave
- Employee assistance programme
Operations Manager
ABM —Bristol
- Full-time
- Management
- Communication skills
9d
Operations Manager
Places for People —Bath
- Up to £35,000 a year
- Hybrid work
- Organisational skills
- Leadership
- Annual leave
- Employee discount
Customer Resolutions Manager
Zellis —Bristol
- Hybrid work
- Analysis skills
- Continuous improvement
- Team management
- Annual leave
4d
Information Governance Officer (Complaints)
Bath and North East Somerset Council —Keynsham
- £16.35 - £17.47 an hour
- Communication skills
- Work from home
Team Leader
HM Courts & Tribunal Service —Bristol
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Organisational skills
- Leadership
- Annual leave
- Employee discount
12d

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Assistant Service Manager- Frome

Platinum Motor Group -
Frome

Quick apply

Job details

Permanent | Full-time
Up to £16 an hour
13 days ago

Benefits

Free parking
Store discount
Health & wellbeing programme
Company pension
Employee discount
Sick pay
On-site parking

Qualifications

CRM software
Vehicle service booking
Client engagement
Complaint handling
Motor vehicle service advising experience
Customer relationship management
Automotive service
Relationship management
Customer interaction
Leadership

Full job description

Platinum Motor Group have an exciting opportunity for an Assistant Service Manager to join our busy team at our Frome Dealership.

This is a key customer-facing role within our Aftersales operation, ideal for someone who enjoys delivering excellent customer service, keeping a busy workshop running smoothly and supporting a team to achieve high standards.

Working closely with the Service Manager, Technicians Parts & Sales Departments, you’ll help ensure our customers receive a professional, efficient and friendly experience from the moment they book their vehicle in through to collection.

As Assistant Service Manager, you’ll play an important role in the day-to-day running of the Service Department. Your responsibilities will include:

Providing customers with a warm, professional and efficient service throughout their visit.
Listening carefully to customers and ensuring their servicing and repair requirements are fully understood and accurately recorded.
Keeping customers informed about the progress of their vehicle and clearly explaining work completed, costs and any future requirements.
Working with the Service Manager and Technicians to maximise workshop capacity and ensure work is scheduled effectively.
Preparing estimates and ensuring all additional work is correctly authorised before being carried out.
Identifying opportunities to recommend relevant maintenance, repairs, products and services in a professional and customer-focused way.
Ensuring job cards, invoices, warranty documentation and customer records are accurate and complete.
Maintaining customer and vehicle information on the dealership management system.
Supporting manufacturer recall and warranty procedures.
Helping to resolve customer queries or concerns promptly, courteously and sympathetically.
Ensuring payments are handled accurately and in accordance with company procedures.
Helping maintain a professional, welcoming and well-presented Service Department.
Building strong relationships with customers and encouraging repeat business.
Supporting the Service Manager with the smooth day-to-day operation of the department and identifying opportunities to improve customer satisfaction, efficiency and profitability.

What we’re looking for:

We’re looking for someone who combines excellent customer service skills with strong organisation and attention to detail.

You’ll ideally have experience within an automotive service or aftersales environment and be comfortable dealing with customers, technicians and Team Members across a busy dealership.

You should be able to:

Communicate clearly, confidently and professionally.
Deliver a consistently high standard of customer service.
Remain calm and effective when handling customer concerns or complaints.
Accurately record customer, vehicle and repair information.
Manage multiple priorities in a fast-paced environment.
Understand the importance of accurate job costing and invoicing.
Work effectively as part of a team while also taking responsibility when required.
Use computerised dealership or customer management systems confidently.
Maintain high professional standards of presentation and conduct.

Knowledge of manufacturer warranty, goodwill and customer care procedures would be particularly beneficial, as would previous experience in a Service Advisor, Senior Service Advisor, Assistant Service Manager or similar automotive aftersales role.

At Platinum, customer service is at the heart of everything we do. As Assistant Service Manager, you’ll have the opportunity to take on real responsibility within our Frome dealership while developing your knowledge and experience within a successful automotive business.

If you’re passionate about delivering outstanding customer service, enjoy working in a busy dealership environment and are ready to take the next step in your automotive aftersales career, we’d love to hear from you. Apply today and take the first step towards a rewarding career with Platinum Motor Group.

Pay: Up to £16.00 per hour

Benefits:

Company pension
Employee discount
Free parking
Health & wellbeing programme
On-site parking
Sick pay
Store discount

Experience:

Aftersales: 1 year (preferred)

Work Location: In person

Quick apply

Refine Your Search

complaints manager jobs in mells, som

Assistant Service Manager- Frome

Hotel General Manager

Resolution & Improvement Manager

Assistant Front of House Manager

Customer Experience Manager

Assistant Manager - Front of House

Woodland Creation Engagement Manager

Regional Workplace Services Manager (South)

Complaints Handler

Senior Operational Support Manager - Permanent - Bristol - Bristol & South Gloucestershire PDU (10206720)

Delivery Manager

Customer Success Specialist

Reablement Team Leader

New Business Manager - Corporate Partnerships

Assistant Operations Manager

Operations Manager

Operations Manager

Customer Resolutions Manager

Information Governance Officer (Complaints)

Team Leader

I want to receive the latest job alerts for complaints manager in mells, som

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