User services Work, Jobs in Melton Mowbray (with Salaries)

Service Desk Coordinator
Mark1 IT Solutions Ltd —Melton Mowbray
- £30,000 - £32,500 a year
- Full-time
- IT
- In-person
- Communication skills
- Free parking
Quick apply
7d
Team Leader (Sorry we do not offer sponsorship)
Scalford Court Care Home —Melton Mowbray
- £14.30 an hour
- Weekend availability
- Supervising experience
- In-person
- Care plans
- Free parking
Quick apply
Weekend Supervisor- User Services Team
Loughborough University —Loughborough
- £27,290 a year
- Part-time
- Hybrid work
- Customer service
- University
12d
ERSOU - CTP Police Staff SO1 - Prevent Officer
Bedfordshire Police —Wymondham
- £39,276 a year
- Full-time
- Travel
- Annual leave
- Employee assistance programme
1h
ERSOU - CTP Police Staff SO1 - Prevent Officer
Hertfordshire Constabulary —Wymondham
- £39,276 a year
- Full-time
- Travel
- Annual leave
- Employee assistance programme
1h
Substance Misuse Practitioner
Double Impact Services —Nottingham
- £28,392 - £31,157 a year
- Full-time
- Communication skills
- Teaching
- Nursing
- Annual leave
Quick apply
13d
Senior Care - Nights (Sorry we do not offer sponsorship)
Scalford Court Care Home —Melton Mowbray
- £14.44 an hour
- Part-time
- Driving
- In-person
- Care plans
- Free parking
Quick apply
Trainee Mortgage Adviser
The New Homes Group —Leicester
- £25,000 - £50,000 a year
- Full-time
- Remote
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Referral programme
Quick apply
Sales Person / Sensory Environment Advisor
Sensory Technology Ltd —Ilkeston
- £28,000 - £56,000 a year
- Full-time
- Sales
- Travel
- IT
- Free parking
- Life insurance
Quick apply
10d
Technical Support Engineer
Avonnex Limited —Market Harborough
- £24,420 - £26,000 a year
- Weekend availability
- Customer service
- Microsoft Office
- Travel
- Free parking
Quick apply
Business Development Representative
KERRIDGE COMMERCIAL SYSTEMS CORP —Nottingham
- Full-time
- Hybrid work
- CRM software
- ERP systems
- IT
- Annual leave
- Work from home
Quick apply
7.5 Tonne Collection and Delivery Driver
DPD Group UK —Nottingham
- £16.05 an hour
- Full-time
- Employee discount
Quick apply
Day Centre Manager
The Cube Disability —Corby
- £28,000 - £30,000 a year
- Full-time
- Management
- Care experience
- Travel
- Employee discount
Quick apply
Assessment Team Stage One Support Worker
Leicestershire County Council —Leicester
- £28,605 - £31,029 a year
- Part-time
- Hybrid work
- Childcare
- Microsoft Office
- Administrative experience
- Flexible schedule
4d
Care Administrator (Office & On-Call)
iCall Care —Leicester
- £32,500 - £35,100 a year
- Part-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- No experience needed
- Free parking
- Health & wellbeing programme
Quick apply
5d
Male Support Worker
CHARTWELL CARE SERVICES LIMITED —Leicester
- £13.10 an hour
- Full-time
- Cooking
- Organisational skills
- In-person
- Annual leave
- Referral programme
Quick apply
Ambulance Care Assistant
EMED Group —Nottingham
- £12.71 an hour
- Full-time
- Patient care
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
4d
Information Advice and Guidance Officer
Leicester City Council —Leicester
- £35,412 - £38,220 a year
- Full-time
- Hybrid work
- Microsoft Office
- IT
- Communication skills
- Annual leave
- Employee discount
12d
Consumer Support Case Handler
The CDA Group Ltd —Nottingham
- £24,785.69 a year
- Full-time
- Hybrid work
- Customer service
- IT
- In-person
- Employee discount
- Gym membership
Quick apply
4d
Technical customer Support Advisor
Blauberg UK —Leicester
- £28,000 a year
- Full-time
- HVAC
- In-person
- Communication skills
- Free parking
- Annual leave
Quick apply
1d

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Service Desk Coordinator

Mark1 IT Solutions Ltd -
Melton Mowbray

Quick apply

Job details

Permanent | Full-time
£30,000 - £32,500 a year
7 days ago

Benefits

Free parking
Additional leave
Discounted or free food
Company pension
Company events
On-site parking

Qualifications

VoIP
IT support
IT
Communication skills

Full job description

Help us build a brilliant Service Desk

We’re looking for someone who loves bringing order to chaos.

Someone who can look at a busy Service Desk, quickly understand what matters most, keep tickets moving, keep clients informed and help engineers stay focused.

This is not a role for someone who wants to sit quietly in the background.

You’ll be right at the centre of the Service Desk, helping shape how work flows, how clients experience our support and how the team performs day to day.

You’ll also be hands on, helping with first line support and getting stuck into the technical work where needed.

At Mark1 IT, we are continually improving how we operate and how we deliver support to our clients. This role is a real opportunity to make an impact, bring ideas, improve processes and become a key part of how the Service Desk evolves.

This role could suit an experienced Service Desk Analyst looking to step into coordination and operational responsibility, or an existing coordinator who wants greater ownership and influence.

What you’ll be doing

Keeping the Service Desk moving

You’ll be the person who brings structure, pace and clarity to the day.

You’ll:

Keep the ticket queue organised and under control
Make sure priorities are clear and work is allocated properly
Spot SLA risks before they become problems
Keep aged and stalled tickets moving
Balance workloads across the team
Coordinate site visits, incidents and daily priorities
Make sure handovers are clear and nothing gets lost

Helping clients feel looked after

Great IT support is not just about fixing things. It is also about communication, confidence and trust.

You’ll:

Keep clients updated clearly and professionally
Manage expectations properly
Make sure there are no unnecessary surprises
Coordinate escalations calmly
Help clients feel that their issue is owned and under control

Getting hands on with support

This is not a coordination only role.

You’ll also:

Resolve appropriate first line tickets
Support users remotely
Troubleshoot common Microsoft 365, hardware, software and connectivity issues
Complete routine user, access and device tasks
Record clear notes and useful troubleshooting
Escalate more complex issues with the right information

Making things better

We do not want someone who simply keeps the current process running.

We want someone who notices what could work better and helps improve it.

You’ll:

Improve Service Desk processes and workflows
Help maintain technical SOPs and knowledge articles
Identify recurring issues
Support root cause actions
Improve reporting and visibility
Look for smarter ways of working, including automation

What kind of person will do well here?

You will probably enjoy this role if you are:

Naturally organised
Calm under pressure
Comfortable taking ownership
Confident speaking with clients
Confident addressing issues and driving improvement
Able to balance people, priorities and technical work
Curious about how things can be improved
Someone who likes making a visible difference

You do not need to be the most senior engineer in the room.

You do need good judgement, strong communication skills and the confidence to keep work moving.

Experience in an MSP or IT Service Desk would be ideal. Experience with HaloPSA, Microsoft 365, NinjaOne, networking or VoIP would be useful, but attitude, ownership and the ability to bring structure matter just as much.

Why join Mark1 IT?

You'll work directly with the leadership team, have a genuine say in how we operate, and see the impact of your ideas quickly. This isn't a role where suggestions disappear into a committee. If something can be improved, you'll have the opportunity to help make it happen.

Interested?

If you’re the kind of person who loves bringing order to chaos, keeping people moving and making sure clients feel genuinely looked after, we’d love to hear from you. Apply through Indeed and tell us why you think you’d be a great fit for Mark1 IT.

Pay: £30,000.00-£32,500.00 per year

Benefits:

Additional leave
Company events
Company pension
Discounted or free food
Free parking
On-site parking

Application question(s):

Are you able to reliably commute to our Melton Mowbray office within approximately 50 minutes each way?

Experience:

IT Service Desk, IT Support or MSP: 2 years (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

user services jobs in melton mowbray

Service Desk Coordinator

Team Leader (Sorry we do not offer sponsorship)

Weekend Supervisor- User Services Team

ERSOU - CTP Police Staff SO1 - Prevent Officer

ERSOU - CTP Police Staff SO1 - Prevent Officer

Substance Misuse Practitioner

Senior Care - Nights (Sorry we do not offer sponsorship)

Trainee Mortgage Adviser

Sales Person / Sensory Environment Advisor

Technical Support Engineer

Business Development Representative

7.5 Tonne Collection and Delivery Driver

Day Centre Manager

Assessment Team Stage One Support Worker

Care Administrator (Office & On-Call)

Male Support Worker

Ambulance Care Assistant

Information Advice and Guidance Officer

Consumer Support Case Handler

Technical customer Support Advisor

I want to receive the latest job alerts for user services in melton mowbray

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