Hospitality manager Work, Jobs in Merton, Gtl (with Salaries)

Manager, Loyalty Operations
Conservatorium Hotel —London
- Full-time
- Hospitality
- Microsoft Excel
- Oracle
1d
Hospitality Experience Manager
Sodexo —Headley
- Up to £48,000 a year
- Full-time
- Hospitality
- Cooking
- Organisational skills
- Employee assistance programme
- Employee discount
Quick apply
8d
Deputy Manager
Park Hotel —Teddington
- Up to £43,000 a year
- Part-time
- Hospitality
- Hotel
- Restaurant
- Employee discount
Quick apply
1h
Hospitality Manager
Titsey Brewing Co. —Warlingham
- From £35,000 a year
- Full-time
- Hospitality
- Bar
- Culinary experience
- Relocation assistance
Quick apply
Centre Manager - Primrose Lodge
UK Addiction Treatment Centres —Guildford
- £45,000 - £50,000 a year
- Full-time
- Microsoft Outlook
- Management
- Microsoft Office
Quick apply
Hotel Manager
TravelodgeHotels —London
- Up to £38,000 a year
- Part-time
- Bar
- Hotel
- Leadership
- Annual leave
- Employee discount
Quick apply
12d
General Manager
Virgin Active —London
- Full-time
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
2d
Sales and Events Manager - Hospitality
K&G Hospitality —Canary Wharf
- £40,000 - £45,000 a year
- Full-time
- Hospitality
- Sales
- Business development
Quick apply
10d
Hotel General Manager
General Manager —Longfield
- £65,428.79 - £80,622.96 a year
- Full-time
- Hospitality
- Hotel
- Supervising experience
- Free parking
Quick apply
Community & Events Manager
Urbanbubble —London
- £40,000 - £50,000 a year
- Full-time
- Hospitality
- Management
- Social media management
Quick apply
10d
Senior Account Manager, Hospitality
Right Formula —London
- £500 a day
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Hospitality
- Microsoft Excel
- Annual leave
- Employee assistance programme
ZONAL OPERATIONS MANAGER
Merlin Entertainments —Chessington
- Full-time
- Hospitality
- Analysis skills
- Continuous improvement
- Employee assistance programme
- Employee discount
7d
Guest Experience & Welcome Manager
Rapport —London
- £45,000 a year
- Full-time
- Hospitality
- Employee assistance programme
- Employee discount
Operations Manager
17 Bruton Street —London
- Up to £55,000 a year
- Full-time
- Oracle
- English
- Microsoft Office
- Employee discount
Quick apply
Customer Service Manager - Hospitality Airport Lounge
BaxterStorey UK —Hounslow
- £39,491.60 a year
- Full-time
- Hospitality
- Leadership
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Head of Hospitality
Sodexo —Ascot
- Up to £55,000 a year
- Monday to Friday
- Hospitality
- Microsoft Office
- IT
Quick apply
11d
Sports Club Bar & Hospitality Manager
Dulwich Sports Club Trading Ltd —London
- £38,000 - £45,000 a year
- Full-time
- Hospitality
- Bar
- Management
- Free parking
- Employee discount
Quick apply
1d
Conference Rooms - Assistant Hospitality Manager
Lexington Catering —London
- £45,000 - £46,000 a year
- Full-time
- Hospitality
- Management
- Leadership
Quick apply
2d
General Manager
The Half Moon, Herne Hill —London
- Up to £60,000 a year
- Full-time
- Hotel
- Leadership
- Communication skills
- Employee discount
Quick apply
Residence Manager
Yugo —Kingston upon Thames
- £38,616 a year
- Weekend availability
- Hospitality
- Customer service
- Communication skills
- Annual leave
9d

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Manager, Loyalty Operations

Conservatorium Hotel -
London

Apply Now

Job details

Permanent | Full-time
1 day ago

Qualifications

Mandarin
Hospitality
Microsoft Excel
Oracle
Profit & loss
Quality assurance
Accounting
Communication skills
Hotel experience

Full job description

Manager, Loyalty Operations

JR-05942

Commercial & Brand/Marketing

Full time

Permanent
Corporate Office, London

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Mandarin Oriental is looking for a Manager, Loyalty Operations to join our Customer Experience team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

About the job

Based at the Mandarin Oriental, London Corporate Offices, within the Customer Experience Department in London, the Manager, Loyalty Operations is responsible for responsible for leading operational delivery of the Fans of M.O. loyalty programme - ensuring flawless on-property fulfilment of member benefits, consistent hotel onboarding, and exceptional Collective experiences across the portfolio.

As Manager, Loyalty Operations, you will be responsible for the following duties:

Owning operational delivery of member benefits (breakfast, F&B credits, amenities, partner benefits) and maintaining SOPs to ensure consistent fulfilment across all properties
Leading the onboarding of new hotels into the Fans of M.O. programme, including operational readiness checklists, benefits mapping, systems access, pre-launch training and go-live support
Creating, maintaining and version-controlling all training materials and playbooks — including e-learning modules, quick reference guides, SOPs and manager toolkits — for property teams globally
Establishing and managing the Fans of M.O. Hotel Champions community through structured engagement cadences, forums, newsletters and training clinics, and using frontline feedback to drive continuous improvement
Supporting the design-to-delivery lifecycle for Collective experiences: operationalising concepts with hotels and partners, producing event runbooks, confirming resource and SLA requirements, and leading onsite and virtual readiness checks
Partnering with Quality and Regional Operations teams to embed Fans of M.O. standards into quality frameworks, audits and operational scorecards, and co-developing inspection criteria and remedial action plans
Managing the benefit reconciliation process and coordinating the year-end true-up with Finance, including data validation, cost ledger review and audit support
Acting as the primary liaison for properties on operational enquiries, escalations and onsite audits, and leading corrective action plans for repeated exceptions
Implementing and monitoring Ops SLAs across response times, fulfilment accuracy and dispute resolution, in alignment with Quality KPIs
Overseeing third-party fulfilment partners and event vendors to ensure contracted SLAs and brand standards are met
Producing monthly operational reporting for the Head, Fans of M.O., Finance and Quality teams, covering benefit cost variances, onboarding status, training completion, Collective experience outcomes and incident logs

As Manager, Loyalty Operations, we expect from you:

5+ years' hospitality operations experience, with a demonstrable background in loyalty programme delivery, hotel operations or a comparable field; 2+ years in a management role preferred
Proven experience onboarding hotels or managed/franchise properties and delivering scalable training programmes
Experience operationalising events or curated experiences, with strong familiarity with event runbooks and partner coordination
Experience working with Quality Assurance and Regional Operations teams to drive consistent service standards and remedial actions
Strong working knowledge of hotel P&L drivers and the accounting treatment of benefit costs, with experience supporting Finance on reconciliations and true-ups
Excellent stakeholder management skills across Hotels, Regional Ops, Quality, F&B, Finance and Legal
Exceptional written and verbal communication skills, including experience producing e-learning content and training materials
Proficiency in MS Excel and operational reporting; familiarity with PMS (Opera/Oracle or equivalent) and F&B POS systems
High standards of discretion and commitment to guest confidentiality

Our commitment to you:

Your success is our success. We craft unique learning pathways to support your career growth.

MOstay
As a member of the #MOfamily, enjoy complimentary nights and special colleague rates across our global portfolio.

Health & Colleague Wellness
We offer a variety of programmes to support your wellbeing and work-life balance.

Retirement Plans
We provide competitive retirement benefits based on your role and length of service.

We’re Fans. Are you?

Apply Now

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hospitality manager jobs in merton, gtl

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