Desk manager Work, Jobs in Midhurst, Wsx (with Salaries)

Service Desk Manager
Civic Recruitment Limited —Chichester
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- Continuous improvement
Quick apply
Bookkeeper/Administration
Green City Homes —Portsmouth
- £20,000 - £25,000 a year
- Part-time
- Travel
- Organisational skills
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
9d
Family Information Service Assistant
WSCC —Chichester
- £27,254 - £28,598 a year
- Full-time
- Hybrid work
- Computer literacy
- Analysis skills
- Computer skills
- Annual leave
12d
Admissions and Booking co-ordinator - Haste
Royal Surrey NHS Foundation Trust —Haslemere
- £29,812 - £32,715 a year
- Part-time
- Data entry
- Front desk
- IT
- Annual leave
1d
Duty Manager and Health & Safety Co-ordinator
Weald & Downland Living Museum —Chichester
- Up to £31,200 a year
- Part-time
- First Aid Certification
- Team management
- In-person
- Free parking
- Store discount
Quick apply
3d
IT Manager
Cut My —Henfield
- £30,000 - £35,000 a year
- Monday to Friday
- Team management
- In-person
- AI
- Free parking
- Employee discount
Quick apply
3d
Property Manager
Hive Estates Management LTD —Southsea
- £27,000 - £38,000 a year
- Full-time
- Customer service
- In-person
- Free parking
Quick apply
1d
Customer Service Manager
Telecom Acquisitions Ltd. —Horsham
- £40,000 - £45,000 a year
- Full-time
- Team management
- Training & development
Quick apply
Sales Manager
Everyman Driving Experiences —Cranleigh
- £35,000 - £45,000 a year
- Weekend availability
- In-person
- Training & development
- Leadership
- Employee discount
Quick apply
8d
Service Coordinator
Bennett & Game Recruitment Limited —Chichester
- £32,000 - £38,000 a year
- Overtime
- Microsoft Word
- In-person
Quick apply
14d
Theatre Technician
Farnham Maltings —Farnham
- £13.71 an hour
- Part-time
- Maintenance
- Organisational skills
- Computer skills
- Store discount
- Employee discount
Quick apply
Patient Care Coordinator – Be the calm, reliable face that makes every patient feel supported
HT Physio —Farnham
- £26,000 - £30,000 a year
- Full-time
- No experience needed
- Front desk
- In-person
Quick apply
3d
Senior Service Manager
Sopra Steria —Farnborough
- Hybrid work
- Continuous improvement
- Team management
- Leadership
9d
Operational Support Officer
HM Courts & Tribunal Service —Guildford
- £20,001 - £30,000 a year
- Full-time
- Hybrid work
- Customer service
- Presentation skills
- Travel
- Annual leave
- Employee discount
Competitions & Events Administrator
National Rifle Association —Bisley
- £26,500 - £27,000 a year
- Full-time
- Data entry
- Organisational skills
- Time management
- Health & wellbeing programme
- Employee discount
Quick apply
2d
Service Desk Analyst
RSPCA —Horsham
- Full-time
- Hybrid work
- Google Suite
- Travel
- Communication skills
Guest Service Manager Front of House
Avisford Park Hotel —Yapton
- £35,000 a year
- Full-time
- Hotel
- Team management
- Front desk
- Employee assistance programme
Quick apply
Client Operations Lead Analyst - 12 month contract
Schroders —Horsham
- Full-time
- Mentoring
- Organisational skills
- Communication skills
Application Support Analyst
Clinisys —Woking
- Hybrid work
- Mentoring
- Organisational skills
- Training & development
Senior Support Services Agent
QinetiQ —Farnborough
- £34,000 a year
- Full-time
- Mentoring
- In-person
- Employee discount

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Service Desk Manager

Civic Recruitment Limited
Chichester

Quick apply

Job details

Full-time | Fixed term contract

Qualifications

Resource allocation planning
Stakeholder collaboration
Customer service
IT team management
Stakeholder liaison
Incident queue management
IT service management
Analysis skills
Continuous improvement
Continuous improvement cycles oversight
ServiceNow
Major incident coordination
Management reporting
Information technology team management
Leadership
Team motivation leadership
Communication skills
Operations leadership experience
Help desk
Analytics
Rota coordination

Full job description

7 Month Contract With A local Authority

Job Purpose

The Service Desk Manager is responsible for leading the day-to-day operation of the Technology Services Service Desk, ensuring the delivery of high-quality IT support across Level 1, Level 2, and Level 3 support teams. The role is accountable for driving service excellence, enhancing the customer experience, managing operational performance, and ensuring effective incident and service request management. Working collaboratively with technical teams, third-party suppliers, and key stakeholders, the Service Desk Manager will promote continual service improvement and support the delivery of reliable, customer-focused IT services.

Key Responsibilities

Lead and manage the day-to-day operation of the Technology Services Service Desk across L1, L2, and L3 support teams.
Ensure the delivery of high-quality, customer-focused IT support services in line with agreed service levels.
Manage service performance, monitoring key performance indicators (KPIs) and implementing improvements where required.
Oversee workforce planning, resource allocation, shift rotas, and team capacity to ensure effective service coverage.
Lead incident management and service request processes, ensuring timely resolution and escalation where appropriate.
Maintain and promote an effective knowledge management framework to support service efficiency and first-time resolution.
Work collaboratively with technical teams, resolver groups, and third-party suppliers to deliver seamless IT services.
Support the coordination and management of major incidents, ensuring effective communication and resolution.
Produce operational reports and performance metrics to support governance, decision-making, and continual service improvement.
Drive best practice and continuous improvement initiatives within an ITIL-based service management environment.
Lead, coach, and develop Service Desk staff to promote high performance and excellent customer service.

Requirements

Significant experience managing Service Desk, IT Operations, or Technical Support teams within a customer-facing environment.
Strong leadership and people management skills with the ability to motivate and develop high-performing teams.
Proven experience managing service performance, workforce planning, incident management, service requests, and knowledge management.
Good understanding of ITIL principles and experience working within an ITIL-based service management environment.
Experience using IT Service Management (ITSM) platforms such as Halo, ServiceNow, Ivanti, or equivalent.
Strong analytical, organisational, and problem-solving skills.
Excellent communication and stakeholder management skills, with the ability to build effective working relationships.
Ability to prioritise workloads and manage multiple operational demands in a fast-paced environment.

Additional Information

Hours per week: Full-time
Location: Chichester (Power Place). Hybrid working available following initial training period, with office attendance required five days per week during onboarding.
Bi-Weekly Payments

Quick apply

Refine Your Search

desk manager jobs in midhurst, wsx

Service Desk Manager

Bookkeeper/Administration

Family Information Service Assistant

Admissions and Booking co-ordinator - Haste

Duty Manager and Health & Safety Co-ordinator

IT Manager

Property Manager

Customer Service Manager

Sales Manager

Service Coordinator

Theatre Technician

Patient Care Coordinator – Be the calm, reliable face that makes every patient feel supported

Senior Service Manager

Operational Support Officer

Competitions & Events Administrator

Service Desk Analyst

Guest Service Manager Front of House

Client Operations Lead Analyst - 12 month contract

Application Support Analyst

Senior Support Services Agent

I want to receive the latest job alerts for desk manager in midhurst, wsx

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