Service delivery manager Work, Jobs in Mirfield, Wyk (with Salaries)

Customer Resolution Team Leader
Nexus Vehicle Rental —Pudsey
- £32,000 - £34,500 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Analysis skills
- Life insurance
Quick apply
Trainee Installation Manager
Home Decor GB Ltd —Leeds
- £26,000 - £28,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Health & wellbeing programme
- Employee discount
Quick apply
Service Delivery Manager
Leeds City Council —Leeds
- £41,700 - £66,318 a year
- Full-time
- Rehabilitation centre
- Leadership
VacancyTitle: Housing Manager
Housing 21 —Cleckheaton
- £33,743 - £50,000 a year
- Full-time
- Customer service
- Maintenance
- Organisational skills
- Sick pay
Catchment Delivery Manager
Lanes Group —Bradford
- £48,000 - £55,000 a year
- Full-time
- Customer service
- Driving
- Organisational skills
Quick apply
Salesperson
Barker and Stonehouse —Birstall
- £24,784.50 - £45,000.00 a year
- Weekend availability
- Bilingual
- Computer literacy
- Merchandising
- Store discount
- Annual leave
Quick apply
9d
Care Co-Ordinator
Vision Care Services —Huddersfield
- £29,900 a year
- Weekend availability
- Computer literacy
- In-person
- Care plans
Quick apply
4d
Regional Trainer
ivolve Care and Support —Wakefield
- Up to £30,000 a year
- Full-time
- BLS Certification
- Communication skills
- Annual leave
- Referral programme
Curriculum Delivery Manager
Rochdale Training Association —Rochdale
- £40,000 a year
- Full-time
- Management
- In-person
- Leadership
- Free parking
- Health & wellbeing programme
Quick apply
4d
Team Leader - RRRM
FMG —Huddersfield
- £32,037 - £37,480 a year
- Communication skills
- Free parking
- Annual leave
Quick apply
10d
HR Advisor
Real Life Options —Knottingley
- £33,000 - £35,000 a year
- Full-time
- Travel
- Human resources
- IT
- Annual leave
- Employee assistance programme
Quick apply
Health and Safety Manager
Yorkshire Building Services Limited —Birstall
- £42,000 - £47,000 a year
- Full-time
- Microsoft Office
- Administrative experience
- Bachelor's degree
Quick apply
8d
Site Manager
M Group —Huddersfield
- £36,000 - £45,000 a year
- Microsoft Office
- Annual leave
- Employee assistance programme
Registered Manager
ivolve Care and Support —Leeds
- Up to £40,000 a year
- Full-time
- Management
- IT
- In-person
- Annual leave
- Sick pay
14d
Deputy Ward Manager
Priory —Dewsbury
- £40,040 a year
- Full-time
- Computer skills
- Leadership
- Nursing
- Free parking
- Annual leave
Quick apply
Transaction Manager Skoda
RRG Group —Rochdale
- £34,500 - £58,500 a year
- Full-time
- Sales
- In-person
- Leadership
- Employee discount
Quick apply
8d
Large and Complex Loss Handler
Leeds City Council —Leeds
- £46,142 - £500,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Supported Accommodation Zonal Manager
Restorative Social Care Services —Bradford
- £43,000 - £46,500 a year
- Full-time
- In-person
- Health & wellbeing programme
- Referral programme
Quick apply
2d
General Manager
Face Consultants Ltd —Huddersfield
- Full-time
- Civil engineering
- No degree
- Travel
- Referral programme
Quick apply
Depot Assistant
Kelling Group Limited. —Leeds
- £28,250 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Life insurance
- Referral programme
Quick apply

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Customer Resolution Team Leader

Nexus Vehicle Rental -
Pudsey

Quick apply

Job details

Full-time
£32,000 - £34,500 a year

Benefits

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave
Life insurance
On-site parking

Qualifications

Microsoft Excel
Customer service
GCSE
Analysis skills
NVQ

Full job description

About the role

As a Customer Resolution Team Leader, you will lead, coach and motivate a team of Rental Support Agents and Seniors to support the delivery of departmental KPIs, targets and objectives across telephony, email, live chat, administration and vehicle sourcing activity. Your aim is to achieve excellent standards of customer service and drive continuous improvement within the Contact Centre. This role is hybrid working with a minimum requirement of 2 days office attendance per week.

What you'll do

Lead and motivate a team of Rental Support Agents and Seniors to achieve agreed targets contributing to the overall Nexus objectives.
Provide clear and concise direction, support and guidance to the team through effective coaching, leadership and setting of SMART objectives.
Manage performance through regular, effective reviews, addressing performance issues in line with Nexus performance management policies detailed within our handbook and escalating to disciplinary sanctions where appropriate.
Conduct development reviews and recommend training and development plans.
Manage people absence in line with Nexus procedures, ensuring the welfare of our people.
Highlight processes and procedure improvements to enhance the customer and supplier experience or improve operational efficiency, utilising NPS and customer feedback tools.
Build effective working relationships with key stakeholders from other teams and departments.
Communicate all information clearly and in a timely manner.
Act as a role model to others whilst striving to achieve high standards of performance and customer service.
Ensure full adherence to the company's Health & Safety policy and procedures.
Support out Customer Resolution Operations Manager to highlight operational risks and areas for improvement.
Commitment to own continuous personal development.
Coach your team to build positive working relationships with all customers, offering bespoke solutions for customers requiring additional care/understanding of partner processes and procedures.
Oversee the end-to-end complaints and escalations process, conducting thorough investigations and delivering fair, customer-focused resolutions.
Ensure knowledge of all work types. Contact Centre work types, including bespoke areas such as HGV & Plant Hire, and Savings & Bulk Order operations, are kept up to date.
Acting as the senior escalation point for high-risk or high-impact customer issues.

About you

Approachable and has a creative mindset
Takes pride in hitting targets, delivering on time and quality
Ambitious and results-motivated, somebody who wants to track performance and is competitive to continually improve this
Resilient – identifies improvements for own self, the team and the business and puts these changes into place immediately
Good analytical and numerical skills
Enjoys a fast-paced, busy work environment.
Forward-thinking problem solver who is solution driven.
Have superb attention to detail.

Desired Experience

A proven track record in leading and developing a high-performing team, preferably in a Contact Centre or Customer Service environment
Experience working in a customer-focused environment, ideally working with SLA’s.
Proficient in the use of Microsoft applications (Excel in particular) and analysis of BI.
GCSE Maths and English or equivalent
Customer Services NVQ level 3 or equivalent
Experience of the automotive / rental sector desired, but not essential.

Pay: £32,000.00-£34,500.00 per year

Benefits:

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave
Life insurance
On-site parking

Work Location: Hybrid remote in Pudsey LS28 6AA

Quick apply

Refine Your Search

service delivery manager jobs in mirfield, wyk

Customer Resolution Team Leader

Trainee Installation Manager

Service Delivery Manager

VacancyTitle: Housing Manager

Catchment Delivery Manager

Salesperson

Care Co-Ordinator

Regional Trainer

Curriculum Delivery Manager

Team Leader - RRRM

HR Advisor

Health and Safety Manager

Site Manager

Registered Manager

Deputy Ward Manager

Transaction Manager Skoda

Large and Complex Loss Handler

Supported Accommodation Zonal Manager

General Manager

Depot Assistant

I want to receive the latest job alerts for service delivery manager in mirfield, wyk

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