Customer service supervisor Work, Jobs in Mortimer Common, Ham (with Salaries)

Customer Service Supervisor
AirLife —Basingstoke
- From £40,000 a year
- Full-time
- Hybrid work
- Spanish
- Analysis skills
- Continuous improvement
Quick apply
4d
Customer Service Supervisor
B&M Retail —Basingstoke
- £12.89 an hour
- Part-time
- Customer service
- Supervising experience
- Maths
- Employee discount
6d
Security Supervisor
ISS Facility Services —Reading
- £14.50 an hour
- Monday to Friday
- Microsoft Word
- Customer service
- Computer literacy
Softener Supplies Team Leader
Harvey Water Softeners —Woking
- Overtime
- Sales
- Team management
- Front desk
- Annual leave
- Employee discount
Quick apply
13d
Team Leader / Office Manager
Utility Rentals —Burnham
- £28,000 - £30,000 a year
- Full-time
- CRM software
- Customer service
- Human resources
- Free parking
Quick apply
3d
Benugo - Team leader
Benugo —Reading
- £13.75 an hour
- Full-time
- Serving
- Hospitality
- Customer service
- Annual leave
- Employee assistance programme
Quick apply
Front Office Supervisor
Hilton —Reading
- £26,818.13 a year
- Full-time
- Hotel
- Front desk
4d
Sales Team Leader
LKQ Corporation —Reading
- Full-time
- Customer service
- Recruiting
- Leadership
- Annual leave
- Employee assistance programme
Supervisor - Greggs
Moto —Winchester
- £30,000 a year
- Hospitality
- Customer service
- Supervising experience
- Employee discount
- Sick pay
Quick apply
H&S Team Leader
Once For All UK —Basingstoke
- Customer service
- English
- Continuous improvement
- Employee assistance programme
Quick apply
Mobile Security Patrol - Team Leader. Andover
Venture Security —Andover
- £34,550 a year
- Overtime
- Customer service
- First Aid Certification
- Team management
- Annual leave
- Employee discount
Quick apply
9d
Delivery Station Supervisor - Reading
JD.COM INTERNATIONAL UK LTD —Reading
- Weekend availability
- Bachelor's degree
- Leadership
- Communication skills
Quick apply
9d
Flight Dispatch Supervisor / Operations Supervisor
Flexjet —Farnborough
- 12 hour shift
- Analysis skills
- Organisational skills
- Leadership
Quick apply
Seasonal Supervisor
Lush —Reading
- £14.45 an hour
- Temporary
- Customer service
- Training & development
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
5d
Customer Experience Supervisor
ATG Entertainment Limited —Woking
- £13.65 an hour
- Weekend availability
- Customer service
- Training & development
- Cash handling
1d
Client Service Delivery - Team Leader - FTC
Aon Corporation —Farnborough
- Hybrid work
- CRM software
- Organisational skills
- Leadership
10d
Supply Chain Customer Service Team Leader
Elis —Andover
- Up to £32,000 a year
- Customer service
- Continuous improvement
- Training & development
- Employee assistance programme
5d
General Guest Support Supervisor
Switch Housing —Maidenhead
- £13.54 an hour
- Weekend availability
- Supervising experience
- Training & development
- Guest services
Quick apply
Assistant Store Manager - Reading (Oracle)
Hugo Boss —Reading
- Full-time
- Customer service
- Training & development
- Retail management
1d
Supervisor
Moda in Pelle —Henley on Thames
- Part-time
- Customer service
- Analysis skills
- Organisational skills
- Annual leave
- Employee discount
Quick apply

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Customer Service Supervisor

AirLife -
Basingstoke

Quick apply

Job details

Full-time
From £40,000 a year
4 days ago

Qualifications

French
Spanish
Succession planning
Stakeholder liaison
Internal department liaison
Complaint handling
Performance management
Analysis skills
Continuous improvement
Continuous improvement cycles oversight
Team management
Staff training
Management reporting
Customer interaction
Budgeting
Training & development
Root cause analysis
Italian
Leadership
German

Full job description

Company Description

At AirLife, we are dedicated to improving the quality of every breath. Excellence with Every Breath is not just a tag line, but the way we work and take care of our customers. With a mindset to evolve, innovate, and grow, we are a premier manufacturer of the highest-quality and market-leading breathing consumables. This growth philosophy has positioned us to increase our global footprint and business reach, impacting even more people around the world. Our expanding family of the most trusted brands offers a product portfolio that spans the continuum of care from first responder to home care, with safety, patient comfort, and clinical performance in mind. Collective expertise allows us to provide quality products and experiences to our patients, customers, and our people. Our values of Customer first, Differentiate with our People, Bias for Action, Continuous Improvement and Accountability define who we are and how we work. Join us!

Job Overview

The Supervisor for International Customer Service will have strong leadership skills to provide direction to the CS team in problem resolution, adherence to procedures, and process improvement in servicing our international distributors and direct customers. This position will also provide training on new and existing procedures to ensure CS staff are able to perform their duties. Proving strong support on employee performance and process improvement to ensure service levels and quality of service are a key focus. Delivering service excellence is a priority in this role whilst supporting internal and external customers. Creating strong positive relationships with our internal partners to continually innovate and improve the service to our international customers and distributors.

Duties

Provide clear direction, coaching, and performance management to support team development and achievement of AirLife goals.
Align team’s objectives with AirLife priorities, ensuring compliance, promoting a culture of accountability, and upholding AirLife values.
Take accountability and ownership for actively participating in recruitment processes and supporting fair treatment in disciplinary processes for your team.
Drive continuous improvement by fostering innovation, operational excellence, and adoption of best practices within the team.
Champion employee engagement, inclusion, and career development through regular check-ins, talent reviews, and succession planning.
Manage your team’s budget responsibly and exhibit financial accountability.
Provide leadership to CS staff in problem resolution, process guidance and resolving complaints with adherence to policy and procedures.
Hire and train customer services specialists on new and existing procedures preparing CS staff to respond to customer needs, complaints and troubleshooting errors. Including providing training for new team members with a complete orientation program.
Provide order fulfillment activities on a select number of key accounts as needed.
Provide feedback on CS team performance, compliance with procedures and service to leadership and staff
Identify operational issues, opportunities for continuous improvement and recommend enhancements.
Prepare metrics and reports for analyzing data to assist in process improvements, procedure changes, service levels and goals.
Liaison with department leaders to maximize customer satisfaction through continuous improvement opportunities.

Requirements

3-4 years of Data analytical experience
0-2 years management experience
CS background in Healthcare/Pharmaceuticals preferred, not required
Strong process-oriented leadership with knowledge of existing tools and technology to simplify and improve service.
Proven ability to advocate for customers and build relationships.
Strong leadership skills to provide direction and management of CS team
Ability to analyze complex issues, perform root cause analysis, and prepare process improvements.
Language skills in French, German, Italian or Spanish would be an advantage but not essential

Pay: From £40,000.00 per year

Work Location: Hybrid remote in Basingstoke

Quick apply

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