Delivery manager Work, Jobs in Nether Poppleton, Nyk (with Salaries)

Service Delivery Manager
Elovate —York
- Up to £34,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Business development
- Free parking
- Employee discount
Quick apply
3d
Head of Customer Experience
Northern Trains —York
- Customer service
- Continuous improvement
- Leadership
- Employee assistance programme
- Employee discount
7d
Delivery Manager
Taye Training —York
- £32,000 - £34,500 a year
- Full-time
- Hybrid work
- Continuous improvement
- Team management
- Travel
- Flexitime
- Work from home
Quick apply
Replenishment Manager
B&M Retail —York
- Weekend availability
- Leadership
- Employee discount
Deputy Manager - York Monks Cross
New Look —Huntington
- Full-time
- Customer service
- Organisational skills
- Retail management
- Employee discount
Portfolio Delivery Director
Network Rail —York
- £116,753 - £150,696 a year
- Full-time
- Project management
- Continuous improvement
- Contracts
- Annual leave
Deputy Manager - York Parliament St
Whittard of Chelsea —York
- Customer service
- Supervising experience
- Training & development
- Store discount
- Employee discount
7d
Senior Project Manager - Capital Delivery
City of York Council —York
- £52,290 - £59,512 a year
- Full-time
- Hybrid work
- Management
- English
- Project management
- Annual leave
- Employee discount
16h
Showroom Sales Manager
Bathroom Showroom —York
- Full-time
- Sales
- Business development
- Annual leave
- Employee assistance programme
Retail Section Leader
Browns —York
- Part-time
- Customer service
- Merchandising
- In-person
- Store discount
- Employee discount
Quick apply
Customer Service Team Leader
VetFit Labs Business & Technology Services Ltd. —Leeds
- £2,250 - £2,900 a month
- Full-time
- CRM software
- Computer literacy
- Team management
- Free parking
- Health & wellbeing programme
Quick apply
7d
Lead Delivery Manager
NHS England —Leeds
- £79,504 - £91,609 a year
- Full-time
- Agile
- AI
- Annual leave
Senior Delivery Manager
NHS England —Leeds
- £66,582 - £77,368 a year
- Full-time
- Annual leave
Service Team Manager
Genus Plc —York
- Full-time
- Business development
- Organisational skills
- Training & development
- Employee assistance programme
Technical Delivery Manager
Zenith —Leeds
2d
Learning Delivery Manager
Leeds Building Society —Leeds
- Hybrid work
- Training & development
4d
Key Account Manager
Mitie —York
- Leadership
Associate Delivery Manager
NHS England —Leeds
- £49,387 - £56,515 a year
- Full-time
- Annual leave
Dual Site Branch Manager, Kurt Geiger & Carvela Leeds
Kurt Geiger —Leeds
- Full-time
- Retail management
- Leadership
- Communication skills
- Employee discount
Quick apply
Scheme Project Manager (Works Delivery) [Signalling]
Network Rail —York
- £43,588 - £53,167 a year
- Full-time
- No degree
- Organisational skills
- Contracts
- Annual leave
- Employee discount
4d

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Service Delivery Manager

Elovate -
York

Quick apply

Job details

Permanent | Full-time
Up to £34,000 a year
3 days ago

Benefits

Free parking
On-site gym
Company pension
Employee discount
Life insurance
Referral programme
On-site parking

Qualifications

Microsoft Powerpoint
Microsoft Word
Driving Licence
Meeting coordination
Client engagement
Stakeholder liaison
Ticket management
Microsoft Office Suite
Business development
Quality assurance
Forecasting
Customer renewal management
Organisational skills
Relationship management
Financial management
Account management
Communication skills
Internal quality assurance

Full job description

Job Summary

The Service Delivery Manager is responsible for the overall performance, delivery quality, and commercial success of assigned client accounts. Acting as the senior relationship owner, the role ensures services are delivered to agreed standards by overseeing ticket quality, prioritisation, KPI performance, and operational coordination.

The Service Delivery Manager manages account P&L, forecasting, renewals, and pricing discussions, while leading regular client review meetings and handling escalations.

Working closely with operations and the Head of Service Delivery, the role identifies growth and cross-sell opportunities, manages account-level planning and performance, and leads and develops Service Delivery Coordinators to ensure consistent, high-quality service delivery and strong client relationships.

Key Responsibilities

Effectively manage client needs and expectations, escalating queries to the Head of Service Delivery, where appropriate.
Ensure service levels are achieved, and contractual obligations are met, monitoring performance and addressing potential issues.
Organise and lead regular review meetings with clients, including preparing agendas, minutes, and action points.
Maintain a deep understanding of each client’s operational and commercial needs to identify cross-sell opportunities and promote additional services.
Support the development and maintenance of proactive business development plans with clients.
Manage the financial performance of your accounts within company guidelines and pricing structures.
Create forecasts in collaboration with clients and internal teams to support planning and resource allocation.
Work closely with operations to collaboratively build out and pro-actively communicate plans and communications with clients.
Ensure all campaign instructions are up to date, distributed company-wide, and regularly updated on progress.
Test all campaigns to ensure quality assurance sign-off.
Address and resolve issues that could impact SLAs or customer satisfaction, working with stakeholders to implement preventative measures
Pro-actively engage with the onboarding of new clients
Manage exit process for any off-boarding clients against process to mitigate risk

Skills and Experience:

Strong team player with excellent interpersonal skills.
Excellent verbal and written communication skills.
High attention to detail and strong organisational skills.
Reliable, tenacious, and able to see issues through to resolution.
Able to multi-task effectively, prioritise workload, and remain calm under pressure.
Empathy and professionalism when dealing with clients and colleagues.
Proficient in MS Office (Word, Excel, PowerPoint).
Previous experience of service delivery experience is preferred.

Pay: Up to £34,000.00 per year

Benefits:

Company pension
Employee discount
Free parking
Life insurance
On-site gym
On-site parking
Referral programme

Ability to commute/relocate:

York YO26 7NH: reliably commute or plan to relocate before starting work (required)

Application question(s):

I have a full UK Driving licence

Work Location: In person

Quick apply

Refine Your Search

delivery manager jobs in nether poppleton, nyk

Service Delivery Manager

Head of Customer Experience

Delivery Manager

Replenishment Manager

Deputy Manager - York Monks Cross

Portfolio Delivery Director

Deputy Manager - York Parliament St

Senior Project Manager - Capital Delivery

Showroom Sales Manager

Retail Section Leader

Customer Service Team Leader

Lead Delivery Manager

Senior Delivery Manager

Service Team Manager

Technical Delivery Manager

Learning Delivery Manager

Key Account Manager

Associate Delivery Manager

Dual Site Branch Manager, Kurt Geiger & Carvela Leeds

Scheme Project Manager (Works Delivery) [Signalling]

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