Reliability manager Work, Jobs in New Mills, Dby (with Salaries)

Operations Manager (Service Management & Site Reliability)
Custodia Technology Limited —Knutsford
- £55,000 - £60,000 a year
- Full-time
- Azure
- Customer service
- Linux
- Free parking
- Health & wellbeing programme
Quick apply
Training & Performance Manager
Warrington's Own Buses —Warrington
- £40,000 - £50,000 a year
- Full-time
- Driving
- Human resources
- In-person
Quick apply
5d
Assistant General Manager-Experience & Innovation
Metropolitan Council —Heywood
- £165,339.20 - £330,678.40 a year
- Full-time
- Management
- Master's degree
- Administrative experience
- Employee assistance programme
- Life insurance
14d
Maintenance Operations Manager
Across Systems Industrial Services —Manchester
- £35,000 - £70,000 a month
- Full-time
- Engineering
- Maintenance
- Organisational skills
- Health & wellbeing programme
- Employee discount
Quick apply
2d
Mechanical Contracts Manager
Meel Group —Macclesfield
- £50,000 - £55,000 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- Organisational skills
- Free parking
Quick apply
Refrigeration Reliability Manager, EU AMZL RME
Amazon UK Services Ltd. —Warrington
- Weekend availability
- Engineering
- System design
- Maintenance
Project Manager
Elecomm —Sheffield
- £44,000 - £47,000 a year
- Full-time
- Project management
- Organisational skills
- IT
Quick apply
Senior Service Transition Manager
Home Office —Sheffield
- £49,850 - £52,850 a year
- Part-time
- Oracle
- English
- Presentation skills
- Annual leave
6d
Stock & Supply Chain Manager
Flair Rugs —Glossop
- £55,000 - £65,000 a year
- Full-time
- Microsoft Excel
- Travel
- Leadership
Digital Platform Manager
Ticket Diary Digital Platforms Ltd. —Manchester
- £44,000 - £91,000 a year
- Full-time
- Supervising experience
- Bachelor's degree
- In-person
- Health & wellbeing programme
Quick apply
1d
Department Manager
Incora —Mirfield
- From £32,000 a year
- Full-time
- Team management
Airport Engineering Manager
Doncaster City Council —Sheffield
- £48,227 - £52,414 a year
- Full-time
- Management
- Relocation assistance
- Annual leave
5d
Reliability Maintenance Engineering Area Manager, MAN1 Reliability Maintenance Engineering
Amazon UK Services Ltd. —Manchester
- Full-time
- Engineering
- Data analysis skills
- Maintenance
Childrens Deputy Manager - Sheffield
Progressive Care Limited —Sheffield
- £37,731.20 - £43,908.80 a year
- Full-time
- Management
- In-person
- Leadership
Quick apply
5d
Project Managers (DV Security Clearance)
CGI —Manchester
- Full-time
- Project management
- Agile
- Communication skills
Quick apply
Group Sales Manager
Manchester Portland Hotel By Sunday —Manchester
- Weekend availability
- Hospitality
- Sales
- Hotel
- Employee discount
Quick apply
8d
Electrical Infrastructure Reliability Manager, EU AMZL RME
Amazon Business EU Sarl, UK Branch - P97 —Manchester
- Weekend availability
- Spanish
- Engineering
- Master's degree
- Flexible schedule
1d
Warehouse Team Leader
William Swindells Limited —Stockport
- £27,560 a year
- Weekend availability
- Management
- Microsoft Office
- Supervising experience
- Free parking
- Store discount
Quick apply
Pricing Delivery Manager
AXA —Manchester
- £80,000 - £90,000 a year
- Agile
- Financial services
- Leadership
Facilities Manager
Reach plc —Oldham
- £60,000 - £65,000 a year
- Full-time
- Annual leave
Quick apply

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Operations Manager (Service Management & Site Reliability)

Custodia Technology Limited
Knutsford

Quick apply

Job details

Permanent | Full-time
£55,000 - £60,000 a year

Benefits

Free parking
Health & wellbeing programme
Private dental insurance
On-site gym
Company pension
Private medical insurance
Gym membership
Sick pay
On-site parking

Qualifications

Microsoft Windows Server
Cloud infrastructure
Azure
Customer service
Bash (Unix shell)
ITIL
Linux
Root cause analysis
Python
PowerShell
Active Directory

Full job description

Job Title: Operations Manager (Service Management & Site Reliability)

Location: Office-Based with Hybrid Optional
Department: Engineering / Platform & Service Operations
Reports to: Head of Engineering / Platform Services
Salary: Competitive (Market-aligned for Manchester)

Must have full right to work in UK

Located within 45 minutes of Knutsford

Company Overview

We build next-generation solutions for capturing and archiving regulated data from voice, messaging (e.g., WhatsApp, Teams), and operational technology systems. Our platform supports mission-critical compliance workloads for customers in financial services and other regulated industries, where availability, integrity, and auditability are essential.

Role Summary

We are seeking an experienced Operations Manager to act as the operational owner and Service Manager for a business-critical platform, while also managing the Customer Service (Level 1) function.

This role combines ITIL-based service management discipline, Site Reliability Engineering (SRE) principles, and people leadership to ensure high service availability, effective incident response, and continuous improvement across both customer-facing support and backend service operations.

You will have end-to-end accountability for live service operations, leading both the Service Engineering team and the Customer Service (L1) team, and owning service performance, platform reliability, operational risk, and financial stewardship.
Hands-on experience managing cloud platforms in critical, always-on environments is a mandatory requirement for this role.

Key Responsibilities

Service & Operational Ownership

Act as the named Service Manager for the platform, with full accountability for service performance, stability, and customer impact.
Own the service lifecycle, from operational readiness and go-live through live service management and continual improvement.
Define, own, and report against SLAs, SLOs, and operational KPIs across both customer service and service engineering functions.
Serve as the primary operational escalation point for internal stakeholders and key customers.

Customer Service (L1) Management

Lead and manage the Customer Service (Level 1) team, ensuring consistent, high-quality first-line support for customers.
Ensure effective triage, prioritisation, and escalation of incidents from L1 to Service Engineering.
Drive customer-focused service metrics, including response times, resolution quality, and customer satisfaction.
Establish training, coaching, and quality assurance processes to continually improve L1 service delivery.

Reliability, Availability & Incident Management

Own the end-to-end reliability and availability of a mission-critical, compliance-focused platform.
Apply SRE principles to reduce incidents, manage operational risk, and balance reliability with delivery velocity.
Lead major incident management, ensuring effective coordination, clear communication, and rapid service restoration.

ITIL-Aligned Service Operations

Lead Incident, Problem, Change, and Release Management in line with ITIL best practices.
Plan and execute on-premises software upgrades and platform changes, ensuring controlled delivery and minimal disruption.
Drive thorough root cause analysis (RCA) and ensure corrective actions are implemented and tracked to completion.
Maintain audit-ready service documentation, runbooks, and operational procedures.

Cloud Platform & Engineering Collaboration

Own operational oversight of cloud and hybrid platforms supporting critical customer services.
Work closely with Engineering, Product, and Security teams to ensure platforms are operationally ready, resilient, observable, and secure.
Ensure appropriate monitoring, alerting, capacity planning, and resilience controls are in place across Azure and hybrid environments.
Champion automation and Infrastructure-as-Code to reduce operational toil and improve reliability.

Budget & Cost Management

Own and manage the operations and service engineering budget, ensuring spend is forecast, controlled, and aligned to service outcomes.
Manage costs related to cloud infrastructure, on-premises upgrades, tooling, licensing, and third-party services.
Partner with Finance and Procurement to justify investment and identify cost-optimisation opportunities without compromising service reliability or compliance.

Leadership & Team Development

Lead, coach, and develop both the Customer Service (L1) and Service Engineering teams.
Establish structured onboarding, training, and progression paths to build resilient, high-performing teams.
Foster a culture of accountability, service excellence, and continuous improvement across operations.

What You Bring

Essential (Must-Have):

Proven experience managing cloud platforms in critical, always-on production environments.
Demonstrable experience owning or operating services where uptime, data integrity, and regulatory compliance are critical.

Required Experience & Skills:

Azure Certification.
Proven experience as an Operations Manager, Service Manager, or equivalent, with ownership of live services.
Strong hands-on experience with ITIL service management practices, particularly Incident, Problem, Change, and Continual Improvement.
Experience managing Customer Service / L1 support teams in a production environment.
Working knowledge of Site Reliability Engineering (SRE) principles and operational risk management.
Strong technical foundation across Azure, Windows Server, Linux (RedHat), Active Directory, networking, and scripting (PowerShell, Bash, or Python).
Experience delivering platform upgrades and managing production change in cloud and hybrid environments.
Experience owning operational budgets and cost centres.
Calm, structured leadership style with a strong focus on uptime, customer impact, deadlines, and service quality.
A genuine commitment to training, mentoring, and building high-performing operational teams.

Job Types: Full-time, Permanent

Pay: £55,000.00-£60,000.00 per year

Benefits:

Company pension
Free parking
Gym membership
Health & wellbeing programme
On-site gym
On-site parking
Private dental insurance
Private medical insurance
Sick pay

Ability to commute/relocate:

Knutsford WA16: reliably commute or plan to relocate before starting work (required)

Application question(s):

Proven experience managing cloud platforms in critical, always-on production environments.

Demonstrable experience owning or operating services where uptime, data integrity, and regulatory compliance are critical.

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

reliability manager jobs in new mills, dby

Operations Manager (Service Management & Site Reliability)

Training & Performance Manager

Assistant General Manager-Experience & Innovation

Maintenance Operations Manager

Mechanical Contracts Manager

Refrigeration Reliability Manager, EU AMZL RME

Project Manager

Senior Service Transition Manager

Stock & Supply Chain Manager

Digital Platform Manager

Department Manager

Airport Engineering Manager

Reliability Maintenance Engineering Area Manager, MAN1 Reliability Maintenance Engineering

Childrens Deputy Manager - Sheffield

Project Managers (DV Security Clearance)

Group Sales Manager

Electrical Infrastructure Reliability Manager, EU AMZL RME

Warehouse Team Leader

Pricing Delivery Manager

Facilities Manager

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