Customer support & client services occupations Work, Jobs in Newcastle Upon Tyne, Eng (with Salaries)

Contact Centre Service Advisor - Newcastle
Sky —Newcastle upon Tyne
- £26,728 a year
- Weekend availability
- Hybrid work
- Sales
- Customer service
- Communication skills
- Employee discount
Customer Support Agent
Newcastle International Airport Ltd —Newcastle upon Tyne
- £28,393 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Sales
- Free parking
- Annual leave
9d
Customer Experience Advisor - Sales - ( Newcastle based)
guitarguitar Limited —Newcastle upon Tyne
- £24,784.50 a year
- Full-time
- Sales
- Customer service
- Organisational skills
- Annual leave
- Employee discount
Quick apply
11d
Customer Hub Advisor (Late Shift)
Ocado Retail —Sunderland
- £27,275 a year
- Full-time
- Hybrid work
- Organisational skills
- Annual leave
Customer Service Agent
Everything Managed Group —Newcastle upon Tyne
- £14.28 an hour
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
Customer Service
Console Doctor —Newcastle upon Tyne
- £23,000 - £25,000 a year
- Full-time
- Customer service
- Computer literacy
- Communication skills
- Free parking
- Employee discount
Quick apply
4d
Client Engagement Manager -Full time - Permanent - Gateshead
Recite Me —Gateshead
- Full-time
- Hybrid work
- Organisational skills
- Agile
- Communication skills
- Flexible schedule
Quick apply
Customer Service Advisor
Jellyfish Energy —Newcastle upon Tyne
- £25,000 - £28,000 a year
- Full-time
- CRM software
- Google Suite
- Customer service
- Free parking
- Flexitime
Quick apply
Online Chat Support Agent
Wadley Donovan Gutshaw Consulting —Washington
- Full-time
- Customer service
- Microsoft Office
- Bachelor's degree
- Flexible schedule
Quick apply
Customer Service Representative
Affordable Waste Management Ltd —Gateshead
- £30,000 a year
- Full-time
- Management
- Customer service
- English
- Free parking
Quick apply
6d
Customer Success Manager -Full time - Permanent - Gateshead
Recite Me —Gateshead
- Full-time
- Hybrid work
- In-person
- Communication skills
- HTML
- Annual leave
- Flexible schedule
Quick apply
11d
Customer Experience Advisor - JLR (12 month fixed term contract)
MSX International —Whitley Bay
- Up to £38,000 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
Quick apply
11d
Customer Success Manager
Cognassist —Hebburn
- Remote
- CRM software
- Microsoft Excel
- Salesforce
- Annual leave
Quick apply
3d
Retentions Advisor
Verisure Services (UK) Limited —Newcastle upon Tyne
- £24,000 - £26,000 a year
- Full-time
- Customer service
- Microsoft Office
- Computer skills
- Annual leave
- Employee discount
Quick apply
Customer Success Manager
Trimble —Newcastle upon Tyne
- Full-time
- Google Suite
- Salesforce
- Travel
10d
Aftersales Advisor
BCA —Newcastle upon Tyne
- £14.11 an hour
- Monday to Friday
- Customer service
- Salesforce
- Data entry
- Employee assistance programme
- Employee discount
Quick apply
5d
VacancyTitle: Developer Services Support Advisor
Northumbrian Water/Essex & Suffolk Water —Washington
- £28,475 - £33,500 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Customer service
- Annual leave
- Employee assistance programme
2d
Customer Success Manager
Mindbody —Newcastle upon Tyne
- Remote
- Sales
- Bachelor's degree
- No degree
Quick apply
Customer Experience Representative (Evenings and Weekends)
Pink Boutique —Newcastle upon Tyne
- £25,780 - £30,000 a year
- Weekend availability
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Sales
- Free parking
- Store discount
Quick apply
Customer Care Call Advisor
Verisure Services (UK) Limited —Newcastle upon Tyne
- £24,000 - £26,000 a year
- Full-time
- Customer service
- Microsoft Office
- Computer skills
- Annual leave
- Employee discount
Quick apply

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Contact Centre Service Advisor - Newcastle

Sky -
Newcastle upon Tyne

Apply Now

Job details

Full-time
£26,728 a year

Benefits

Cycle to work scheme
Company pension
Canteen
Discounted gym membership
Private medical insurance
Employee discount

Qualifications

Sales
Customer service
Communication skills

Full job description

Job ID: R0057664

Location

Newcastle Upon Tyne, Tyne and Wear

Hours/week

37.5 hrs/week

Payrate range

26728 - 26728 £/year

Contact Centre Service Advisor – Newcastle

We’re looking for a Customer Service Advisor to join our team, with a key focus on handling more complex customer enquiries and complaints.

This role plays a vital part in delivering against our core KPIs, including First Time Resolution (FTR), NPS, quality, productivity and Sales Through Service (STS). You’ll manage a range of customer contacts, with a particular emphasis on resolving challenging and sensitive situations, while also identifying opportunities to add value to the customer conversation.

You’ll need to be confident taking ownership of customer issues, working through complexity, and using your judgement to deliver the right outcome first time wherever possible — balancing strong resolution with great customer experience and commercial awareness.

Proposed Start Date: 28th September 2026

Salary: £26,728 per annum

Site: Sky, Wellbar Central, 36 Gallowgate, Newcastle upon Tyne, NE1 4TD

Shifts: 37.5 hours per week, 5 days per week, shifts will be between the hours of 8.00am and 9.00pm, including evening and weekend working

Interviews: If you are successful at the initial assessment stage, you will be invited to attend an in‑person interview at the end of July or early August 2026

At our Sky contact centres, we operate a hybrid working pattern once you have successfully passed your training/probation period. This gives colleagues a good work-life balance, with the opportunity to work both from the office and from home for part of the week. For full-time advisors, this means a minimum of 2 days per week on site, however you are welcome to work more in the office as needed.

What you’ll be doing:

Handling a mix of inbound and outbound customer contact, including responding to incoming queries and proactively following up to resolve ongoing issues

Managing complex and escalated customer concerns with care, professionalism and full ownership

Delivering against key KPIs including FTR, NPS, quality, productivity and STS

Identifying Sales Through Service opportunities where appropriate, adding value through customer conversations

Investigating queries in detail to understand the full picture and determine the right resolution

Taking end-to-end ownership of customer cases, ensuring clear communication and timely resolution

What we’re looking for:

Proven experience delivering against customer service and sales KPIs

Confidence handling complex or sensitive customer interactions, remaining calm and solution-focused

A passion for resolving customer concerns and achieving the right outcome in challenging situations

Strong awareness of Sales Through Service, identifying opportunities without impacting customer experience

Excellent communication skills, with the ability to build trust and manage difficult conversations

A proactive mindset with strong ownership, accountability, and attention to detail

Training and Development:

Training and Development is hugely important to us which is why we’ll teach you all you need to know about our amazing products and how to deal with any challenge, no matter how big or small, so you can achieve your full potential as a Service Advisor.

At Sky, our comprehensive 9-week training programme is designed to fully prepare new starters for their role. It begins with classroom-based sessions, where employees become familiar with the role, systems, and products.

This is followed by time in our Academy, where they handle live customer calls under the guidance of a Role Model.

Please note that our Training and Academy sessions are conducted entirely face-to-face in the office, Monday to Friday - 9am to 5pm. To ensure participants gain the most from the program, we ask that no holidays are taken during this period. After 4 weeks in the classroom working 9am-5pm, you'll be expected to complete the last 5 weeks in Academy

The Benefits:

There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. There really is something for everyone with our fantastic range of benefits. Here’s a taster:

Individual Lifestyle

Free Sky TV, along with discounted broadband, Sky Glass and mobile

Cashback and discounts across hundreds of retailers

Discounts and offers on Sky products for friends and family

Health and wellbeing

Private healthcare and Digital GP via Aviva

Dental and other healthcare options

Subsidised onsite gym and discounts on external gyms

Cycle to work scheme

Financial wellbeing

Sky pension plan and Life Assurance

Annual Sharesave scheme and long service awards

Where you’ll work:

We’re based in the heart of Newcastle looking onto St James’ Park. Close to all main transport hubs, you’ll have access to a subsidised canteen and Sky Glass lounge to relax in, table tennis, free tea and coffee, pool table, bike storage, prayer room and changing/washroom facilities.

Inclusion:

We are focused on who you are and the potential you’ll bring to Sky. That’s why we have a unique approach through a series of questions and a video round. If you need us to make any adjustments to our recruitment process, let our Recruitment Team know by clicking on the support button at the beginning of your application.

Why wait?

Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you. To find out more about working with us, search #LifeAtSky on social media.

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Apply Now

Refine Your Search

customer support & client services occupations jobs in newcastle upon tyne, eng

Contact Centre Service Advisor - Newcastle

Customer Support Agent

Customer Experience Advisor - Sales - ( Newcastle based)

Customer Hub Advisor (Late Shift)

Customer Service Agent

Customer Service

Client Engagement Manager -Full time - Permanent - Gateshead

Customer Service Advisor

Online Chat Support Agent

Customer Service Representative

Customer Success Manager -Full time - Permanent - Gateshead

Customer Experience Advisor - JLR (12 month fixed term contract)

Customer Success Manager

Retentions Advisor

Customer Success Manager

Aftersales Advisor

VacancyTitle: Developer Services Support Advisor

Customer Success Manager

Customer Experience Representative (Evenings and Weekends)

Customer Care Call Advisor

I want to receive the latest job alerts for customer support & client services occupations in newcastle upon tyne, eng

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