Guest experience manager Work, Jobs in Newcastle Upon Tyne, Eng (with Salaries)

Hospitality Operations & Guest Experience Coordinator
Leisure Business Services —Low Fell
- £27,000 - £32,000 a year
- Part-time
- Hospitality
- Social media management
- Customer service
Quick apply
Events Coordinator
Dakota Hotels —Newcastle upon Tyne
- £32,000 a year
- Weekend availability
- Hospitality
- Computer literacy
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
11d
Executive Assistant to the Head
Royal Grammar School, Newcastle —Newcastle upon Tyne
- £40,000 - £45,000 a year
- Full-time
- Microsoft Powerpoint
- Customer service
- Microsoft Office
- Health & wellbeing programme
- Annual leave
Quick apply
3d
Operations Manager (North)
Everyman Media —Newcastle upon Tyne
- Full-time
- Hospitality
- Leadership
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Conference & Events Sales Coordinator (Part Time)
Culture Quarter / The Fire Station / The Engine Room —Sunderland
- £14.04 - £16.00 an hour
- Part-time
- Hybrid work
- Hospitality
- Sales
- Customer service
- Employee discount
Quick apply
5d
Board Room Manager, Stadium Of Light
Delaware North —Sunderland
- Weekend availability
- Hospitality
- No degree
- IT
13d
Guest Services Manager
Front Office - HBH Newcastle —Newcastle upon Tyne
- £30,160 a year
- 12 hour shift
- Hospitality
- Management
- English
Quick apply
Property Manager/Administrator
Murphy Stays LTD/ Murphy Property Investments —Newcastle upon Tyne
- Full-time
- Hybrid work
- Hospitality
- Customer service
- English
Quick apply
4h
Hotel Duty Manager - Ramside Hall Hotel
Ramside Hall Hotel —Durham
- Weekend availability
- Hotel
- Supervising experience
- Team management
Quick apply
6d
Senior General Manager
The Auckland Project —Bishop Auckland
- £55,000 - £60,000 a year
- Weekend availability
- English
- Hotel
- In-person
- Free parking
- Store discount
Quick apply
Restaurant Manager, Stadium Of Light
Delaware North —Sunderland
- Weekend availability
- Hospitality
- No degree
- IT
13d
Profit Protection Compliance Manager, Stadium of Light
Delaware North —Sunderland
- Weekend availability
- Bar
- No degree
- Travel
Social Media Manager
Freight Island —Newcastle upon Tyne
- £30,000 - £35,000 a year
- Weekend availability
- Hybrid work
- Social media management
- Marketing
Quick apply
Hospitality Manager, Stadium of Light - Weekly Pay!
Delaware North —Sunderland
- Weekend availability
- Hospitality
- No degree
- IT
12d
General Manager
The Commisioners Quay Inn —Blyth
- Full-time
- Hospitality
- Annual leave
- Employee assistance programme
Quick apply
Hotel General Manager
The Auckland Project —Bishop Auckland
- £40,000 - £45,000 a year
- Weekend availability
- English
- Hotel
- Supervising experience
- Free parking
- Store discount
Quick apply
Team Member
Treetop Golf, Metrocentre, Newcastle —Gateshead
- £12.80 an hour
- 8 hour shift
- English
- Employee discount
Quick apply
5d
Hospitality Supervisor, Stadium of Light - Weekly Pay!
Delaware North —Sunderland
- Weekend availability
- Hospitality
- No degree
- IT
12d
Hotel Senior General Manager
The Auckland Project —Bishop Auckland
- £40,000 - £45,000 a year
- Weekend availability
- English
- Hotel
- Supervising experience
- Free parking
- Store discount
Quick apply
Hospitality Food and Beverage Opportunities, Stadium of Light
Delaware North —Sunderland
- Weekend availability
- Hospitality
- No degree
- IT

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guest experience manager jobs near newcastle upon tyne, eng

Hospitality Operations & Guest Experience Coordinator

Leisure Business Services
Low Fell

Quick apply

Job details

Permanent | Part-time | Full-time
£27,000 - £32,000 a year

Benefits

Discounted or free food

Qualifications

Hospitality
Driving Licence
Social media management
Customer service
Driving
Human resources
Organisational skills
IT
Restaurant experience
Communication skills
Marketing
Hotel experience

Full job description

Hospitality Operations & Guest Experience Coordinator

Rosa Twelve – Low Fell, Gateshead

Salary: £27,000 – £32,000 per annum (depending on experience)

Full-Time | Approximately 35–40 Hours Per Week | Permanent

About Rosa Twelve

Rosa Twelve is one of Low Fell's leading independent hospitality venues, combining great food, quality drinks, events, entertainment and exceptional customer service within a vibrant and welcoming environment.

As the business continues to grow, we are looking to recruit a highly organised, proactive and people-focused individual to join our team in a newly created role that sits at the heart of the business.

This is not a traditional office role and it is not a traditional Duty Manager position. Instead, we are looking for someone who can help coordinate people, projects, events and day-to-day operations whilst helping ensure our guests receive an exceptional experience every time they visit.

The Role

Working closely with the Directors, General Manager and wider management team, you will become a central point of support across the business.

You will help improve communication between departments, coordinate events and functions, support marketing initiatives, assist with administration, help manage guest enquiries and ensure operational projects are delivered effectively.

The successful candidate will be equally comfortable speaking with customers, supporting staff, assisting with events, solving problems and helping keep the business organised and moving forward.

Key Responsibilities

Supporting the day-to-day operation of the venue
Assisting with event planning, coordination and delivery
Managing function and event enquiries
Coordinating communication between departments and teams
Supporting staff onboarding, training administration and personnel records
Assisting with recruitment administration and employee engagement initiatives
Supporting marketing campaigns, promotions and community engagement activities
Managing customer feedback and guest experience initiatives
Researching opportunities, suppliers, partnerships and new business ideas
Supporting loyalty, customer retention and repeat business programmes
Maintaining operational records, systems and organisational processes
Assisting management with projects and business development initiatives
Providing hands-on support within the venue during key trading periods and events
Acting as a positive ambassador for Rosa Twelve both internally and externally

Who We're Looking For

We are looking for somebody with energy, enthusiasm and a genuine passion for hospitality.

You may come from a hospitality, hotel, events, customer service, venue operations, guest experience, tourism or business support background.

Most importantly, you will be organised, proactive, personable and capable of building strong relationships with customers, colleagues and external partners.

Essential Requirements

Excellent organisational and communication skills
Strong customer service and relationship-building ability
Professional, confident and approachable manner
Good administration and IT skills
Ability to manage multiple priorities simultaneously
Strong attention to detail
Positive, can-do attitude
Ability to work independently and use initiative
Full UK driving licence preferred

Desirable Experience

Hospitality or events experience
Marketing or social media experience
Venue, hotel or restaurant operations experience
Customer engagement or community-building experience
Recruitment, training or HR administration experience
Event planning and coordination experience

Working Pattern

This is a full-time role of approximately 30–40 hours per week.

A typical working pattern may include:

Monday: 12:00noon – 8:00pm
Thursday: 2:00pm – 10:00pm
Friday: Afternoon/Evening Shift
Saturday: Afternoon/Evening Shift
Sunday: Afternoon/Evening Shift

Hours may vary depending on events, private functions, seasonal trading and business requirements.

Unlike a traditional hospitality management role, this position is not focused on routine late-night closing shifts throughout the week. However, flexibility is required to support the needs of the business and key events.

What Success Looks Like

The successful candidate will help:

Improve communication and organisation across the business
Enhance the guest experience
Support the growth of events and private bookings
Improve operational efficiency
Strengthen team engagement
Help drive repeat business and customer loyalty
Ensure great ideas become successful actions

If you are passionate about hospitality, enjoy working with people and want to play an important role in the continued growth of an ambitious independent business, we'd love to hear from you.

Work Location: In Person – Low Fell, Gateshead

Pay: £27,000.00-£32,000.00 per year

Benefits:

Discounted or free food

Work Location: In person

Quick apply

Refine Your Search

guest experience manager jobs in newcastle upon tyne, eng

Hospitality Operations & Guest Experience Coordinator

Events Coordinator

Executive Assistant to the Head

Operations Manager (North)

Conference & Events Sales Coordinator (Part Time)

Board Room Manager, Stadium Of Light

Guest Services Manager

Property Manager/Administrator

Hotel Duty Manager - Ramside Hall Hotel

Senior General Manager

Restaurant Manager, Stadium Of Light

Profit Protection Compliance Manager, Stadium of Light

Social Media Manager

Hospitality Manager, Stadium of Light - Weekly Pay!

General Manager

Hotel General Manager

Team Member

Hospitality Supervisor, Stadium of Light - Weekly Pay!

Hotel Senior General Manager

Hospitality Food and Beverage Opportunities, Stadium of Light

I want to receive the latest job alerts for guest experience manager in newcastle upon tyne, eng

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