Once upon a time Work, Jobs in Newcastle Upon Tyne, Eng (with Salaries)

Contact Centre Service Advisor - Newcastle
Sky —Newcastle upon Tyne
- £26,728 a year
- Weekend availability
- Hybrid work
- Sales
- Customer service
- Communication skills
- Employee discount
Sales Assistant - Full Time - Newcastle 2
H&T Pawnbrokers —Newcastle upon Tyne
- £12.75 - £13.44 an hour
- Full-time
- Employee discount
5d
Room Attendant
Hotelcare —Newcastle upon Tyne
- £12.71 an hour
- Part-time
- Hospitality
- Hotel
- Time management
- Annual leave
- Flexible schedule
Quick apply
6d
Trainee Dental Nurse
Honour Health —Newcastle upon Tyne
- From £8.50 an hour
- Full-time
- Patient care
- Organisational skills
- IT
- Employee discount
Quick apply
7d
Warehouse Operative
Holme Dodsworth Metals Ltd —Newcastle upon Tyne
- £28,089 a year
- Overtime
- Heavy lifting
- Forklift
- Warehouse experience
- Free parking
Quick apply
Healthcare Assistant
Apollo Home Healthcare —Newcastle upon Tyne
- £15 - £19 an hour
- Part-time
- School
- Annual leave
- Referral programme
Business Management Trainee
Alpha UK Projects Limited —Newcastle upon Tyne
- From £29,000 a year
- Full-time
- Sales
- Microsoft Office
- In-person
Quick apply
8d
VfM Analysis - Covid Fraud Strategy and Evaluation Service
Cabinet Office —Newcastle upon Tyne
- £43,760 - £47,413 a year
- Part-time
- Microsoft Excel
- Data analysis skills
- Presentation skills
- Annual leave
6d
Graduate Trainee Business Development Executive
Olra Recruitment Solutions —Newcastle upon Tyne
- £30,000 - £32,000 a year
- Full-time
- Sales
- Customer service
- In-person
- Free parking
Quick apply
16h
Senior Personal Assistant
Crown Prosecution Service —Newcastle upon Tyne
- £30,700 - £32,430 a year
- Part-time
- Hybrid work
- Presentation skills
- IT
- Flexitime
6d
Project Support Officer
Animal and Plant Health Agency —Newcastle upon Tyne
- £34,765 - £37,080 a year
- Part-time
- Analysis skills
- Project management
- Presentation skills
- Annual leave
- Employee discount
7d
Information Rights Team Support Officer
Rural Payments Agency —Newcastle upon Tyne
- £29,715 - £30,705 a year
- Part-time
- Analysis skills
- Presentation skills
- Communication skills
VacancyTitle: Housing Services Lead
Housing 21 —Gateshead
- £17,139.42 a year
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Sick pay
5d
Insights Analyst
Department for Environment, Food and Rural Affairs —Newcastle upon Tyne
- £34,765 - £41,375 a year
- Part-time
- Analysis skills
- Presentation skills
13h
Reward Advisor
Department for Environment, Food and Rural Affairs —Newcastle upon Tyne
- £34,765 - £41,375 a year
- Part-time
- Microsoft Excel
- Microsoft Office
- Presentation skills
- Annual leave
12d
Personal Assistant to Chairman & Director (Care Sector)
Careline Lifestyles —Newcastle upon Tyne
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
12d
After Sales Admin Co-ordinator
Nirvana Europe Ltd —Wallsend
- From £23,958 a year
- Full-time
- CRM software
- Microsoft Excel
- Salesforce
- Free parking
Quick apply
Resourcing Advisor
Department for Environment, Food and Rural Affairs —Newcastle upon Tyne
- £29,715 - £34,435 a year
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
5d
Data Governance Lead
HM Revenue and Customs —Newcastle upon Tyne
- £37,682 - £40,705 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Tax experience
- Work from home
4d
Business Analyst
Cabinet Office —Newcastle upon Tyne
- £43,760 - £51,690 a year
- Full-time
- Presentation skills
- IT
- Annual leave
12d

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Contact Centre Service Advisor - Newcastle

Sky -
Newcastle upon Tyne

Apply Now

Job details

Full-time
£26,728 a year

Benefits

Cycle to work scheme
Company pension
Canteen
Discounted gym membership
Private medical insurance
Employee discount

Qualifications

Sales
Customer service
Communication skills

Full job description

Job ID: R0057664

Location

Newcastle Upon Tyne, Tyne and Wear

Hours/week

37.5 hrs/week

Payrate range

26728 - 26728 £/year

Contact Centre Service Advisor – Newcastle

We’re looking for a Customer Service Advisor to join our team, with a key focus on handling more complex customer enquiries and complaints.

This role plays a vital part in delivering against our core KPIs, including First Time Resolution (FTR), NPS, quality, productivity and Sales Through Service (STS). You’ll manage a range of customer contacts, with a particular emphasis on resolving challenging and sensitive situations, while also identifying opportunities to add value to the customer conversation.

You’ll need to be confident taking ownership of customer issues, working through complexity, and using your judgement to deliver the right outcome first time wherever possible — balancing strong resolution with great customer experience and commercial awareness.

Proposed Start Date: 28th September 2026

Salary: £26,728 per annum

Site: Sky, Wellbar Central, 36 Gallowgate, Newcastle upon Tyne, NE1 4TD

Shifts: 37.5 hours per week, 5 days per week, shifts will be between the hours of 8.00am and 9.00pm, including evening and weekend working

Interviews: If you are successful at the initial assessment stage, you will be invited to attend an in‑person interview at the end of July or early August 2026

At our Sky contact centres, we operate a hybrid working pattern once you have successfully passed your training/probation period. This gives colleagues a good work-life balance, with the opportunity to work both from the office and from home for part of the week. For full-time advisors, this means a minimum of 2 days per week on site, however you are welcome to work more in the office as needed.

What you’ll be doing:

Handling a mix of inbound and outbound customer contact, including responding to incoming queries and proactively following up to resolve ongoing issues

Managing complex and escalated customer concerns with care, professionalism and full ownership

Delivering against key KPIs including FTR, NPS, quality, productivity and STS

Identifying Sales Through Service opportunities where appropriate, adding value through customer conversations

Investigating queries in detail to understand the full picture and determine the right resolution

Taking end-to-end ownership of customer cases, ensuring clear communication and timely resolution

What we’re looking for:

Proven experience delivering against customer service and sales KPIs

Confidence handling complex or sensitive customer interactions, remaining calm and solution-focused

A passion for resolving customer concerns and achieving the right outcome in challenging situations

Strong awareness of Sales Through Service, identifying opportunities without impacting customer experience

Excellent communication skills, with the ability to build trust and manage difficult conversations

A proactive mindset with strong ownership, accountability, and attention to detail

Training and Development:

Training and Development is hugely important to us which is why we’ll teach you all you need to know about our amazing products and how to deal with any challenge, no matter how big or small, so you can achieve your full potential as a Service Advisor.

At Sky, our comprehensive 9-week training programme is designed to fully prepare new starters for their role. It begins with classroom-based sessions, where employees become familiar with the role, systems, and products.

This is followed by time in our Academy, where they handle live customer calls under the guidance of a Role Model.

Please note that our Training and Academy sessions are conducted entirely face-to-face in the office, Monday to Friday - 9am to 5pm. To ensure participants gain the most from the program, we ask that no holidays are taken during this period. After 4 weeks in the classroom working 9am-5pm, you'll be expected to complete the last 5 weeks in Academy

The Benefits:

There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. There really is something for everyone with our fantastic range of benefits. Here’s a taster:

Individual Lifestyle

Free Sky TV, along with discounted broadband, Sky Glass and mobile

Cashback and discounts across hundreds of retailers

Discounts and offers on Sky products for friends and family

Health and wellbeing

Private healthcare and Digital GP via Aviva

Dental and other healthcare options

Subsidised onsite gym and discounts on external gyms

Cycle to work scheme

Financial wellbeing

Sky pension plan and Life Assurance

Annual Sharesave scheme and long service awards

Where you’ll work:

We’re based in the heart of Newcastle looking onto St James’ Park. Close to all main transport hubs, you’ll have access to a subsidised canteen and Sky Glass lounge to relax in, table tennis, free tea and coffee, pool table, bike storage, prayer room and changing/washroom facilities.

Inclusion:

We are focused on who you are and the potential you’ll bring to Sky. That’s why we have a unique approach through a series of questions and a video round. If you need us to make any adjustments to our recruitment process, let our Recruitment Team know by clicking on the support button at the beginning of your application.

Why wait?

Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you. To find out more about working with us, search #LifeAtSky on social media.

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Apply Now

Refine Your Search

once upon a time jobs in newcastle upon tyne, eng

Contact Centre Service Advisor - Newcastle

Sales Assistant - Full Time - Newcastle 2

Room Attendant

Trainee Dental Nurse

Warehouse Operative

Healthcare Assistant

Business Management Trainee

VfM Analysis - Covid Fraud Strategy and Evaluation Service

Graduate Trainee Business Development Executive

Senior Personal Assistant

Project Support Officer

Information Rights Team Support Officer

VacancyTitle: Housing Services Lead

Insights Analyst

Reward Advisor

Personal Assistant to Chairman & Director (Care Sector)

After Sales Admin Co-ordinator

Resourcing Advisor

Data Governance Lead

Business Analyst

I want to receive the latest job alerts for once upon a time in newcastle upon tyne, eng

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