Senior sales Work, Jobs in Newcastle Upon Tyne, Eng (with Salaries)

Zara Newcastle Customer Experience Manager Maternity Cover
INDITEX —Newcastle upon Tyne
- Weekend availability
- Conflict management
- Training & development
- Retail management
Quick apply
Sales Team Lead - North East, UK
Modern Milkman —Gateshead
- £32,000 - £55,000 a year
- Weekend availability
- Team management
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
Sales Team Leader
One Utility Bill —Newcastle upon Tyne
- £32,572.95 a year
- Full-time
- Organisational skills
- In-person
- Training & development
- Annual leave
- Employee assistance programme
Quick apply
Senior Sales Executive - Full time - permanent - Gateshead
Recite Me —Gateshead
- Full-time
- Hybrid work
- Time management
- Annual leave
Quick apply
Senior Account Manager (MPS & Solution Sales, North East)
Agilico Workplace Technologies —Gateshead
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Employee assistance programme
Quick apply
Urban Outfitters Department Manager - Newcastle, UK
Urban Outfitters —Newcastle upon Tyne
- Full-time
- Training & development
- Retail management
- Communication skills
- Annual leave
- Employee assistance programme
3d
Cluster Sales & Marketing Manager
KE Hotels (Newcastle) —Newcastle upon Tyne
- Full-time
- Hotel
- Travel
- Leadership
- Employee discount
Quick apply
Marketing & Sales Manager - Hospitality
Manager of Brands —Newcastle upon Tyne
- £34,000 - £38,000 a year
- Full-time
- Hospitality
- Business development
- Project management
- Employee discount
Quick apply
2d
Senior Development and Delivery Manager
HomeGroup —Newcastle upon Tyne
- £65,000 a year
- Full-time
- Hybrid work
- Travel
- Construction experience
- Budgeting
- Life insurance
Dental Sales Executive
ALS Dental —Sunderland
- £30,000 - £70,000 a year
- Full-time
- CRM software
- Business development
- Free parking
- Health & wellbeing programme
Quick apply
2d
Sales and Customer Manager
OpenWorks Engineering —Prudhoe
- From £50,000 a year
- Full-time
- Business development
- Presentation skills
Quick apply
SENIOR CALL CENTRE AGENT
Verisure Services (UK) Limited —Newcastle upon Tyne
- £30,000 - £40,000 a year
- Part-time
- Sales
- Customer service
- English
- Employee discount
Quick apply
Senior Manager, Performance Marketing (Fixed Term Contract Until October 2027)
Sage —Newcastle upon Tyne
- Hybrid work
- Training & development
- AI
- Leadership
- Annual leave
Sales & Lettings Manager
Giraffe Lets Ltd —Wallsend
- £28,000 - £35,000 a year
- Full-time
- Business development
- In-person
- Leadership
Quick apply
10d
B2B Energy Sales Consultant – Outbound Telesales
Northern Gas and Power —Newcastle upon Tyne
- £30,000 - £55,000 a year
- Full-time
- Business development
- In-person
Quick apply
13d
Full Time Supervisor, Carvela, Metrocentre
Kurt Geiger —Metrocentre
- Full-time
- Customer service
- Team management
- Training & development
- Employee discount
Quick apply
Senior Sales Negotiator
Signature North East —Whitley Bay
- Full-time
- Administrative experience
- Driving
- Organisational skills
Quick apply
10d
General Sales Manager
Vertu Motors —Morpeth
- £45,000 - £60,000 a year
- Full-time
- Customer service
- Training & development
- Leadership
Quick apply
Senior Business Development Executive
Gilligan Engineering Services —Prudhoe
- £45,000 - £50,000 a year
- Full-time
- CRM software
- Business development
- Travel
Quick apply
5d
Business Development Consultant - B2B Sales
Tritility Limited —Jarrow
- Up to £40,000 a year
- Full-time
- Business development
- In-person
- Free parking
- Annual leave
Quick apply
5d

I want to receive the latest job alerts for senior sales in newcastle upon tyne, eng

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Zara Newcastle Customer Experience Manager Maternity Cover

INDITEX -
Newcastle upon Tyne

Quick apply

Job details

Full-time

Qualifications

Succession planning
Payroll administration
Complaint handling
Payroll management
Fashion retail
Performance management
Retail team management
Store management
Conflict management
Customer loyalty building
Customer interaction
Retail experience
Site housekeeping
Training & development
Loss prevention
Interpersonal troubleshooting
Retail management
Leadership
Communication skills
Time management

Full job description

Job Description: Customer Experience Manager Maternity Cover (Store-based) | Zara | UK & Ireland

Job purpose

To lead Zara’s customer experience across all sales channels by putting the customer at the centre of daily actions, developing strategies that improve store team performance and store sales, and ensuring the best possible in-store experience.

Contract

Full-time. Full flexibility required (evenings and weekends).

Reporting to

Store Director / General Manager.

Key responsibilities

Customer experience and omnichannel

Work with the management team to achieve and exceed store sales targets through enhancing customer experience.
Understand and analyse customer behaviour to implement strategies based on current and potential market trends.
Monitor customer experience performance, adapt strategies and ensure consistent follow-up.
Drive all omnichannel experiences, ensuring seamless integration of online with physical store experiences.
Stay up to date with Zara.com and digital marketing strategies to share key updates with the team and customers.
Partner with the Operations Manager to understand the customer journey, ensure sufficient cover in key service areas, and optimise resources using Orquest.
Support and train teams to resolve customer complaints and proactively reduce recurrence of incidents; maintain regular communication with the Customer Service Department.

People, wellbeing and capability building

Promote HR policies, procedures and the Code of Conduct by leading by example; contribute to a healthy and positive store atmosphere.
Lead and develop Customer Experts through performance reviews and PDPs using LEAP, monitoring progression and building succession plans.
Ensure correct implementation of customer experience training, including training on engagement-to-purchase and on product awareness, trends, vocabulary, devices and tools to close the sale successfully.
Implement strategies to meet customer needs by aligning customer profiles with team strengths; build loyalty-focused actions.
Own payroll processes and ensure ER processes are followed in line with company policy.

Store standards, security and ways of working

Support actions to minimise stock loss with the management team.
Ensure security and funds management procedures are followed rigorously, including cash desk support, discrepancy monitoring, banking follow-up and incident follow-up with L&P.
Maintain safe, organised working areas and uphold company Health & Safety requirements through housekeeping and safe working practices.
Act as an ambassador for the company’s sustainability project, supporting innovative and efficient ways of working.

Experience and qualifications (non-negotiables)

Proven experience in a senior store leadership role within fashion retail (Customer Experience Manager / Deputy Store Manager / Department Manager level or equivalent).
Strong understanding of the business from a commercial, operational and people perspective.
Demonstrable track record leading store customer experience strategy: improving service standards, engagement behaviours and customer satisfaction.
Confidence owning high-accountability routines including payroll/ER process compliance and customer complaint escalation.
Strong experience with store compliance and risk routines, including security/funds management processes and loss-prevention collaboration (where required by store).

The mindset we love

Customer-service driven, with strong communication, collaboration and problem-solving.
Confident managing and resolving conflict.
Strong organisation and time management; systematic and analytical in approach.
Influential and engaging leader; leads by example and develops others.
Creative thinker who can translate insight into practical strategies and follow-through.

INDINDITEXSM

Quick apply

Refine Your Search

senior sales jobs in newcastle upon tyne, eng

Zara Newcastle Customer Experience Manager Maternity Cover

Sales Team Lead - North East, UK

Sales Team Leader

Senior Sales Executive - Full time - permanent - Gateshead

Senior Account Manager (MPS & Solution Sales, North East)

Urban Outfitters Department Manager - Newcastle, UK

Cluster Sales & Marketing Manager

Marketing & Sales Manager - Hospitality

Senior Development and Delivery Manager

Dental Sales Executive

Sales and Customer Manager

SENIOR CALL CENTRE AGENT

Senior Manager, Performance Marketing (Fixed Term Contract Until October 2027)

Sales & Lettings Manager

B2B Energy Sales Consultant – Outbound Telesales

Full Time Supervisor, Carvela, Metrocentre

Senior Sales Negotiator

General Sales Manager

Senior Business Development Executive

Business Development Consultant - B2B Sales

I want to receive the latest job alerts for senior sales in newcastle upon tyne, eng

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected