Service desk team Work, Jobs in Newcastle Upon Tyne, Eng (with Salaries)

Service Desk Analyst
Cora Health —Newcastle upon Tyne
- Up to £27,000 a year
- Full-time
- Hybrid work
- Communication skills
- Employee assistance programme
12d
Service Desk Engineer (End User Support)
Cybit —Newcastle upon Tyne
- £24,800 a year
- Full-time
- Microsoft Outlook
- Windows
- IT
- Annual leave
- Employee assistance programme
Quick apply
13d
IT Service Desk and Support Manager
Newcastle Building Society —Newcastle upon Tyne
- Full-time
- Hybrid work
- Customer service
- IT
- Annual leave
- Employee assistance programme
2d
Hotel Night Receptionist
The Caledonian Hotel —Newcastle upon Tyne
- From £13 an hour
- Part-time
- Hospitality
- Customer service
- Hotel
Quick apply
Service Desk Consultant - 2nd Line (Infrastructure)
Technology Services Group —Newcastle upon Tyne
- £40,000 a year
- Azure
- Microsoft Office
- Continuous improvement
- Annual leave
- Employee assistance programme
Service Desk Analyst
Norton Rose Fulbright —Newcastle upon Tyne
- Full-time
- Hybrid work
- Azure
- Windows
- Communication skills
IT Technician
Gateshead College —Gateshead
- £26,109 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Employee assistance programme
10d
Service Desk Analyst
Nomad Digital —Newcastle upon Tyne
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Referral programme
Quick apply
5d
Crime Paralegal
David Gray Solicitors LLP —Newcastle upon Tyne
- From £23,200 a year
- Full-time
- Microsoft Office
- Administrative experience
- Bachelor's degree
Quick apply
Office Administrator
Base uk —Sunderland
- £12.75 - £18.00 an hour
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Employee discount
Quick apply
5d
Night Porter
The Caledonian Hotel —Newcastle upon Tyne
- £13 an hour
- Weekend availability
- Bilingual
- Hospitality
- Hotel
- Free parking
Quick apply
Hotel - Duty Manager
Premier Inn —Newcastle upon Tyne
- Up to £13.86 an hour
- Weekend availability
- Hotel
- Leadership
- Restaurant
- Employee discount
Quick apply
13d
IT Support Technician
Emporium Leisure Group Limited —Newcastle upon Tyne
- £24,420.00 - £47,130.85 a year
- Full-time
- Software troubleshooting
- Customer service
- Windows
- Store discount
- Employee discount
Quick apply
Night Service Assistant
Yugo —Newcastle upon Tyne
- £13.45 an hour
- Part-time
- Annual leave
6d
Service Desk Engineer
Waterstons —Durham
- £28,000 - £32,000 a year
- Weekend availability
- Hybrid work
- Azure
- AWS
- IT
- Employee assistance programme
- Sick pay
Leisure Assistant / Caretaker
Vivify Venues —Newcastle upon Tyne
- £10.85 - £12.71 an hour
- In-person
- School
- Free parking
- Referral programme
Quick apply
Visitor Services Assistant
Durham University —Durham
- £11,082.50 - £11,324.30 a year
- Part-time
- Customer service
- English
- Administrative experience
- Annual leave
- Employee assistance programme
6d
IT Hardware Asset Analyst
Newcastle Building Society —Newcastle upon Tyne
- Full-time
- Analysis skills
- Travel
- Organisational skills
- Annual leave
- Employee assistance programme
2d
Senior Service Desk Consultant - 3rd Line
TSG —Gateshead
- £0.01 - £45,000.00 a year
- Azure
- Customer service
- Microsoft Office
- Annual leave
- Employee assistance programme
Quick apply
Service Desk Consultant - 2nd Line (Infrastructure)
TSG —Gateshead
- £0.01 - £40,000.00 a year
- Azure
- Microsoft Office
- Continuous improvement
- Annual leave
- Employee assistance programme
Quick apply

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service desk team jobs near newcastle upon tyne, eng

Service Desk Analyst

Cora Health -
Newcastle upon Tyne

Apply Now

Job details

Full-time
Up to £27,000 a year
12 days ago

Benefits

Company pension
Employee assistance programme

Qualifications

Technical troubleshooting
Desktop support
Incident queue management
IT service management
User account provisioning
User account management
Customer support
Customer interaction
Communication skills

Full job description

Salary

£27,000

Contractual hours

37.5

Basis

Full time

Region

North East

Job category/type

Information Technology

Date posted

21/07/2026

Job reference

REQ002363

Location: Cora Health, The Lightbox, Quorum Park, Benton Lane, Newcastle-upon-Tyne, NE12 8EU
Contract Type: Permanent
Salary: up to £27k

Connect Health and Healthshare have come together as one organisation - Cora Health - combining our decades of experience in providing healthcare services on behalf of the NHS

Job Purpose

We’re looking for a proactive and customer-focused IT Service Support Analyst to join our IM&T team. In this role, you’ll be the first point of contact for colleagues requiring IT support, ensuring incidents and service requests are resolved quickly and effectively. You’ll play a key role in maintaining the organisation’s IT services, supporting users with hardware, software and account management, while helping to deliver a reliable, secure and high-performing IT environment that supports both day-to-day operations and future business growth.

What you’ll be doing

Act as the first point of contact for all IT incidents and service requests, delivering excellent customer service.
Log, categorise and prioritise support requests, resolving issues at first point of contact wherever possible.
Escalate more complex incidents to the appropriate resolver teams, ensuring agreed service levels are met.
Keep users regularly updated on the progress of their incidents and service requests.
Install, configure and maintain desktops, laptops, hardware, peripherals and software.
Manage user accounts, including joiners, movers and leavers, ensuring requests are completed within agreed timescales.
Support and continuously improve the organisation’s desktop and laptop estate to ensure reliability and performance.
Communicate planned IT changes, outages and service updates to users, while contributing ideas to improve IT service delivery.

What We’re Looking For

Previous experience working within an IT Service Desk or 1st Line IT Support environment.
Strong knowledge of Microsoft Windows operating systems, Microsoft Office, Active Directory and Microsoft 365.
A genuine passion for technology with the ability to quickly learn new systems and adapt to changing technologies.
Excellent communication and customer service skills with the ability to build positive relationships across the business.
Strong problem-solving skills with a proactive approach to resolving technical issues.
Experience with Desktop Support, Microsoft Azure, Microsoft Intune or ITIL principles would be advantageous, as would relevant Microsoft or ITIL certifications.

Why work for Cora Health?

At Cora we’re passionate about investing in our colleagues, fostering professional growth, and ensuring everyone feels appreciated. We believe that happy and engaged colleagues provide exceptional patient care and will be motivated to perform at their best. Here's a glimpse of what we offer you:

Generous Holiday Entitlement: Benefit from up to 25 days of holiday (plus public holidays) to relax and recharge. You’ll also get another day off for your Birthday. If you’d like even more holiday to enjoy you can participate in our generous holiday buy and sell scheme.

Wellness Support: Access a suite of health support tools and an employee assistance program for your well-being so you can be at your best and be your true self.

Performance Awards: Excel in your objectives and be rewarded further for your hard work with a range of pay, gifts and incentives awarded alongside attending our annual colleague awards to be treated and feel special.

Savings and Support: Make huge saving by making the most of Blue Light and Healthcare Services discounts as well as the very important employer pension contributions and a Christmas savings club.

Membership Fee Reimbursement: Save your pennies, as we cover the cost of role required professional membership fees.

Flexibility: Work in a way that supports home live, through hybrid working options and flexibility in working hours and times.

Apply Now

Refine Your Search

service desk team jobs in newcastle upon tyne, eng

Service Desk Analyst

Service Desk Engineer (End User Support)

IT Service Desk and Support Manager

Hotel Night Receptionist

Service Desk Consultant - 2nd Line (Infrastructure)

Service Desk Analyst

IT Technician

Service Desk Analyst

Crime Paralegal

Office Administrator

Night Porter

Hotel - Duty Manager

IT Support Technician

Night Service Assistant

Service Desk Engineer

Leisure Assistant / Caretaker

Visitor Services Assistant

IT Hardware Asset Analyst

Senior Service Desk Consultant - 3rd Line

Service Desk Consultant - 2nd Line (Infrastructure)

I want to receive the latest job alerts for service desk team in newcastle upon tyne, eng

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