Solution specialist Work, Jobs in Newcastle Upon Tyne, Eng (with Salaries)

Technical Support Specialist
Eque2 —Newcastle upon Tyne
- Hybrid work
- Customer service
- SQL
- Travel
Sales Trainer& Development Specialist
Eco Logic Partners —Gateshead
- £25,000 - £40,000 a year
- Full-time
- Hybrid work
- Sales
- Analysis skills
- Human resources
- Free parking
Quick apply
Head of Collections
Auxillis —Peterlee
- £75,000 a year
- Travel
- Leadership
- Negotiation
- Free parking
- Annual leave
Quick apply
Talent Development Specialist
University of Sunderland —Sunderland
- £31,604 - £36,545 a year
- Full-time
- Hybrid work
- University
- Annual leave
8d
PSRA Specialist
AkzoNobel —Gateshead
- Microsoft Excel
- Data analysis skills
- English
12d
Training & Quality Manager
Affordable Waste Management Ltd —Gateshead
- Up to £46,000 a year
- Full-time
- Microsoft Office
- IT
- In-person
- Free parking
Quick apply
8d
Property Sales Consultant
iamproperty & iamsold —Newcastle upon Tyne
- £28,000 a year
- Full-time
- Sales
- Computer literacy
- Organisational skills
- Annual leave
Quick apply
Logistics Specialist
Baker Hughes —Newcastle upon Tyne
- Full-time
- Hybrid work
- Microsoft Excel
- Computer skills
- Flexible schedule
- Life insurance
IT Support Specialist
Authentix, Inc. —Consett
- Full-time
- Microsoft Powerpoint
- Microsoft Outlook
- Windows
Quick apply
10d
Rental Manager
Avella People —Sunderland
- £35,000.00 - £40,000.30 a year
- Overtime
- Engineering
- Organisational skills
- IT
- Free parking
- Health & wellbeing programme
Quick apply
Contracts Manager – Utilities and Civils
elix sourcing solutions —Chester-le-Street
- £55,000 - £60,000 a year
- Monday to Friday
- Leadership
- Communication skills
11d
Business Advisor / Trainer
PNE Group —Newcastle upon Tyne
- £24,800 a year
- Temporary
- Microsoft Office
- Analysis skills
- Bachelor's degree
- Annual leave
Quick apply
Support Specialist
Ion Industries —Newcastle upon Tyne
- Full-time
- Hybrid work
- Annual leave
Project Coordinator
Metal Services LTD —Blaydon
- £25,000 - £30,000 a year
- Full-time
- CAD
- Windows
- Microsoft Office
- Free parking
- Annual leave
Quick apply
13h
Quality Inspector
Chirton Engineering Ltd —North Shields
- £17.97 - £20.24 an hour
- Full-time
- Analysis skills
- In-person
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
7d
Contract Assurance Specialist
Ministry of Justice —Morpeth
- £30,001 - £40,000 a year
- Full-time
- Hybrid work
- PMP
- Presentation skills
- Annual leave
8d
Finance Business Partner
Equans —Newcastle upon Tyne
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance programme
Customer Service Expert
Teleperformance —Gateshead
- £12.71 an hour
- Full-time
- Customer service
- In-person
- Paid training
- Employee assistance programme
Buyer/Expeditor
Express Engineering —Gateshead
- From £35,000 a year
- Part-time
- Microsoft Office
- Organisational skills
- In-person
- Employee assistance programme
- Sick pay
Quick apply
14d
Sage Intacct Implementation Specialist
Ion Industries —Newcastle upon Tyne
- Full-time
- Sales
- Customer service
- Microsoft Office

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solution specialist jobs near newcastle upon tyne, eng

Technical Support Specialist

Eque2 -
Newcastle upon Tyne

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Job details

Qualifications

Microsoft Windows Server
Customer service
SQL
Scripting
B2B
APIs
Web services
Communication skills

Full job description

Eque2 provides industry leading construction software to businesses across the UK and Ireland. Our solutions support everything from estimating and job costing to accounting, maintenance, and ERP helping companies work smarter and more efficiently.

We have a range of solutions that enable us to target all sizes of construction companies from c£1m t/o to c£1.5Bn t/o. All of the products are relatively complex with implementation ranging from 5 days to 100 days.

Following continued growth and recognition as a Great Place to Work for three consecutive years, we’re expanding our Support team.

The Role

We are seeking a customer‑focused and technically competent Technical Support Specialist to join our growing team. This hands-on role involves troubleshooting software issues, guiding customers through product functionality, and working closely with product and development teams to resolve bugs and improve the overall user experience. The successful person will be calm under pressure, methodical in their approach, and committed to delivering excellent support to our customers across the UK and Ireland.

You’ll thrive in this role if you enjoy problem solving, clear communication, and working in a collaborative environment where attention to detail matters.

Key responsibilities

Provide timely, professional support to customers via phone, email, and ticketing system, diagnosing and resolving software issues.
Record, prioritise and track customer incidents and requests through the CRM/ticketing tool, ensuring accurate documentation and follow-up.
Recreate and investigate reported issues, liaising with development and product teams to identify root causes and deliver fixes or workarounds.
Deliver remote training and product demonstrations to customers and internal stakeholders as required.
Contribute to and maintain the knowledge base, FAQs and user guides to improve self‑serve support resources.
Escalate complex or recurring issues appropriately and participate in post‑incident reviews to prevent recurrence.
Work with the support team to identify trends and provide data‑led recommendations to improve product reliability and customer satisfaction.
Occasionally attend customer sites or industry events to support onboarding and ensure successful product adoption.

Required skills and experience

Minimum 2 years’ experience in a software support or technical customer service role, ideally within B2B or SaaS environments.
Strong problem‑solving skills with the ability to investigate technical issues and communicate solutions clearly to non‑technical users.
Familiarity with Windows server and desktop environments; experience with SQL and basic scripting is desirable.
Experience using CRM and ticketing systems (e.g. Microsoft Dynamics, Zendesk, Freshdesk or similar).
Excellent verbal and written communication skills, with strong attention to detail.
Customer‑focused with the ability to manage competing priorities and meet SLAs.
Comfortable working as part of a team and collaborating with product, development, and account management colleagues.
Willingness to undertake occasional travel and out‑of‑hours support as required.

Desirable

Knowledge of construction or field service software is beneficial but not essential.
Relevant technical qualification (e.g. IT, computing, or industry certification).
Experience with cloud platforms and integrations (APIs, web services) advantageous.

This is an excellent opportunity to join a supportive, growing team with a focus on customer success and continuous improvement.

Eque2 is committed to equality of opportunity. We welcome applications from all suitably qualified persons regardless of background.

Apply Now

Refine Your Search

solution specialist jobs in newcastle upon tyne, eng

Technical Support Specialist

Sales Trainer& Development Specialist

Head of Collections

Talent Development Specialist

PSRA Specialist

Training & Quality Manager

Property Sales Consultant

Logistics Specialist

IT Support Specialist

Rental Manager

Contracts Manager – Utilities and Civils

Business Advisor / Trainer

Support Specialist

Project Coordinator

Quality Inspector

Contract Assurance Specialist

Finance Business Partner

Customer Service Expert

Buyer/Expeditor

Sage Intacct Implementation Specialist

I want to receive the latest job alerts for solution specialist in newcastle upon tyne, eng

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