Line support engineer Work, Jobs in Newcastle Upon Tyne, Twr (with Salaries)

VoIP & Data Cabling Telecoms Enginer
LM Global Telecoms Ltd —Gateshead
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Travel
- In-person
- Communication skills
- Free parking
- Annual leave
Quick apply
Support Contract Engineer (Document Control)
Express Engineering —Gateshead
- From £28,000 a year
- Full-time
- Organisational skills
- In-person
- Communication skills
- Employee assistance programme
- Sick pay
Quick apply
3rd Line Network Support Engineer
Aspire Technology Solutions —Gateshead
- From £40,000 a year
- Full-time
- Continuous improvement
- Travel
- Mentoring
- Free parking
- Annual leave
Quick apply
Platform Engineer
CGI —Newcastle upon Tyne
- Full-time
- Mentoring
Quick apply
Production Engineer
OpenWorks Engineering —Prudhoe
- Full-time
- Computer literacy
- Engineering
- Electrical experience
Quick apply
Production Administrator
Jonsigns Ltd —Gateshead
- £27,000 - £30,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Data entry
- Free parking
Quick apply
2d
Development Chemist 2 - Adhesives
IPS Corporation —Newcastle upon Tyne
- Data analysis skills
- Continuous improvement
- Quality control
Quick apply
Onsite Support Analyst
XMA —Newcastle upon Tyne
- £30,000 - £32,000 a year
- Part-time
- In-person
- Communication skills
- Life insurance
- Referral programme
8d
O&M Technical Support Engineer - Offshore Wind
Vattenfall —Hexham
- Full-time
- English
- Bachelor's degree
- Continuous improvement
Quick apply
5d
Infrastructure and Network Engineer
Waterstons —Durham
- £27,000 - £32,000 a year
- Weekend availability
- Hybrid work
- Employee assistance programme
- Sick pay
Initiatives Graduate
Essity —Newcastle upon Tyne
- Full-time
- Engineering
- Continuous improvement
- Manufacturing
Service Desk Consultant - 2nd Line (Infrastructure)
Technology Services Group —Newcastle upon Tyne
- £40,000 a year
- Mentoring
- Training & development
- Annual leave
- Employee assistance programme
Electronic Engineers - all levels
Leonardo UK Ltd —Newcastle upon Tyne
- £37,400 - £84,955 a year
- Full-time
- Hybrid work
- Flexible schedule
- Referral programme
Cloud Infrastructure Engineer - AWS
Giacom —Prudhoe
- £45,000 - £49,000 a year
- AWS
- Scripting
- Annual leave
Quick apply
Electrical Maintenance Engineering Assessor
TDR Training Ltd. —Newcastle upon Tyne
- £35,000 - £49,500 a year
- Full-time
- Maintenance
- Mentoring
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
Compliance Coordinator (Part time)
Balfour Beatty —Newcastle upon Tyne
- Part-time
- Hybrid work
- Microsoft Outlook
- Continuous improvement
- Annual leave
System Engineer
Dräger UK & Ireland —Blyth
- Hybrid work
- Engineering
- Analysis skills
- Team management
Service Desk Consultant - 2nd Line (Infrastructure)
TSG —Gateshead
- £0.01 - £40,000.00 a year
- Mentoring
- Training & development
- Annual leave
- Employee assistance programme
Quick apply
Hardware Support Engineer, Amazon Robotics - Robotics Delivery & Packaging Innovation
Amazon UK Services Ltd. —Gateshead
- Full-time
- Computer Science
- Up to 50% travel
- Maintenance
Project Engineer
Siemens Energy —Newcastle upon Tyne
- Full-time
- Hybrid work
- Engineering
- English
- Analysis skills
- Annual leave

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line support engineer jobs near newcastle upon tyne, twr

VoIP & Data Cabling Telecoms Enginer

LM Global Telecoms Ltd
Gateshead

Quick apply

Job details

Full-time
£30,000 - £35,000 a year

Benefits

Free parking
Annual leave
Company pension

Qualifications

Technical troubleshooting
Network installation
Customer service call handling
Driving Licence
Inbound customer enquiry call handling
Stakeholder liaison
Ticket management
CSCS
Network cabling installation
Network infrastructure
Safe working at height
VoIP
Equipment installation and commissioning
Network support
Data cabling installation
Telecommunication
Customer support
Customer interaction
Fault diagnosis and repair
Project leadership
Communication skills
Help desk

Full job description

Overview

We're looking for an experienced VoIP and Data Cabling Engineer to join our technical team, you'll be based in Team Valley Gateshead in a role that spans both site work and remote support. Day to day you'll either be out on a customer sites installing and configuring telephony and connectivity, or you'll spend time in the office on the service desk handling support, working tickets through to resolution, and, leading customer projects from handover to sign-off.

The right person is as comfortable diagnosing a call-quality issue over the phone as they are terminating cabling on site. You'll need solid technical knowledge, a genuinely helpful manner and can do attitude with customers, and the ability to manage your own workload and keep your records accurate as you go.

Regular travel is required, including occasional overnight stays which can be anywhere in the UK

Key Responsibilities

VoIP & Network Engineering

Install, configure, and maintain VoIP telephone systems and hosted telephony platforms
Diagnose and resolve VoIP, network, and connectivity faults.
Complete customer installations, moves, adds, and changes (MACs).
Configure routers, and network infrastructure equipment.
Support internet connectivity services including leased lines, broadband, and failover solutions.
Perform system upgrades, migrations, and hardware replacements.
Produce accurate installation and fault resolution documentation.

Structured Cabling

Install and terminate Cat5e, Cat6, Cat6a, Fibre optic would be good but not essential
Carry out testing and certification of structured cabling installations.
Deliver projects ranging from single cable runs through to large-scale cabling deployments.
Ensure all cabling work is completed to industry standards and customer specifications.

Site Work & Customer Support

Attend customer sites to diagnose and resolve technical issues.
Provide exceptional customer service and technical advice at all times
Liaise with customers, suppliers, and internal teams to ensure successful project delivery within an acceptable time frame.
Work safely and professionally in commercial, industrial, and the occasional construction environment.
Participate in out-of-hours work where required.
Provide first and second line remote support, helping customers resolve issues by phone as well as on site.
Act as project lead on some customer installations, seeing the work through from sales handover to completion.

Essential Requirements

Strong understanding of VoIP technologies, SIP trunking, and hosted telephony platforms.
Experience installing and troubleshooting network switches and general equipment.
Proven structured cabling experience, including installation, termination, and testing.
Experience working with switches, routers, firewalls, and wireless networking equipment.
Experience providing remote or helpdesk-based support and working tickets to SLA.
Ability to work at height using ladders, access equipment, or elevated work platforms
Full Clean UK driving licence.
Willingness to travel throughout the UK and stay away from home when required.
Strong fault-finding and problem-solving skills.
Excellent communication and customer-facing skills.
Willingness to undergo DBS and background checks
Ability to work independently and as part of a growing team.

Desirable Qualifications & Experience

Manufacturer certifications, (Gamma, Cisco, Draytek, Ubiquiti, Yealink, Microsoft Teams Voice, etc.).
ECS/CSCS Card.
IPAF Certification.
PASMA Certification.
Fibre optic installation and testing experience.
Cisco Broadsoft
Wildix
3CX

What We Offer

Competitive salary based on experience.
33 days' annual leave (including bank holidays).
Ongoing training and certification opportunities.
Opportunity to work on a wide variety of telecoms and infrastructure projects.

Person Specification

The ideal candidate will be a reliable, customer-focused engineer who takes pride in delivering high-quality installations and support services. You will be confident working in challenging environments, capable of managing your own workload, and committed to maintaining the highest standards of safety and workmanship at all times and above all always put the customer first.

Pay: £30,000.00-£35,000.00 per year

Benefits:

Company pension
Free parking

Work Location: Hybrid remote in Gateshead NE11 0SH

Quick apply

Refine Your Search

line support engineer jobs in newcastle upon tyne, twr

VoIP & Data Cabling Telecoms Enginer

Support Contract Engineer (Document Control)

3rd Line Network Support Engineer

Platform Engineer

Production Engineer

Production Administrator

Development Chemist 2 - Adhesives

Onsite Support Analyst

O&M Technical Support Engineer - Offshore Wind

Infrastructure and Network Engineer

Initiatives Graduate

Service Desk Consultant - 2nd Line (Infrastructure)

Electronic Engineers - all levels

Cloud Infrastructure Engineer - AWS

Electrical Maintenance Engineering Assessor

Compliance Coordinator (Part time)

System Engineer

Service Desk Consultant - 2nd Line (Infrastructure)

Hardware Support Engineer, Amazon Robotics - Robotics Delivery & Packaging Innovation

Project Engineer

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