Head of customer experience Work, Jobs in Northampton, Eng (with Salaries)

Head of Client Services
Vets for Pets —Northampton
- Up to £45,000 a year
- Weekend availability
- Continuous improvement
- Organisational skills
- Leadership
- Employee discount
7d
Head of Sales & Business Development
Spinaclean Ltd —Northampton
- £55,000 - £58,000 a year
- Full-time
- Management
- Sales
- Business development
- Employee discount
Quick apply
12d
Head of Sales
Miswa Chemicals Ltd —Northampton
- Full-time
- English
- Business development
- Team management
Quick apply
5d
Head of Operations
GXO Logistics —Northampton
- Up to £80,000 a year
- Full-time
- Customer service
- Continuous improvement
- IT
- Annual leave
- Employee assistance programme
Head of Client Experience
3D-lipo Ltd —Rugby
- £35,000 - £45,000 a year
- Full-time
- CRM software
- Continuous improvement
- Team management
- Free parking
Quick apply
6d
Head of People & Culture
British Association for Counselling & Psychotherapy —Lutterworth
- £76,551 a year
- Full-time
- Hybrid work
- Project management
- Continuous improvement
- Human resources
7d
Buyer
Bodypower Sports plc Fitness Superstore —Moulton
- Full-time
- Data analysis skills
- Analysis skills
- Computer skills
- Free parking
- Employee discount
Quick apply
1d
Head of Commercial Analytics
Miswa Chemicals Ltd —Northampton
- Full-time
- CRM software
- Microsoft Excel
- ERP systems
Quick apply
5d
Buying Assistant
Bodypower Sports plc Fitness Superstore —Moulton
- £27,000 a year
- Full-time
- Merchandising
- Analysis skills
- Data entry
- Free parking
- Employee discount
Quick apply
1d
Receptionist
Yusen Logistics (UK) —Northampton
- £27,745.23 a year
- Overtime
- Computer literacy
- Front desk
- Computer skills
- Gym membership
- Sick pay
Roof and Gutter Cleaner
Ben's Gutters Commercial Ltd —Northampton
- £800 - £1,200 a week
- Full-time
- Cleaning
Quick apply
14d
Events Officer
Northampton Hope Centre —Northampton
- £10,140 a year
- Part-time
- Customer service
- Organisational skills
- In-person
Quick apply
Team Leader
KFC —Kingsthorpe
- Up to £14 an hour
- Part-time
- Inventory control
- Customer service
- Restaurant
- Employee assistance programme
- Employee discount
7h
Head of IT Operations
Newcold Ltd —Corby
- Up to £80,000 a year
- Full-time
- Hybrid work
- Management
- Up to 50% travel
- Travel
- Free parking
- Annual leave
Quick apply
8h
Head of Insights
Dominos —Milton Keynes
- Full-time
- Microsoft Powerpoint
- Data analysis skills
- Presentation skills
- Flexible schedule
Commercial Director
hireful —Northampton
- £80,000 a year
- Business development
- Travel
- Leadership
Quick apply
Customer Care Co-ordinator
BarrattDevelopments —Northampton
- Typing
- Construction experience
- Communication skills
4d
HEAD OF WMS EUROPE
Yusen Logistics (UK) —Northampton
- Full-time
- English
- Continuous improvement
- Travel
Business Analyst (Wacoal Europe)
Bravissimo —Kettering
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Analysis skills
- Bachelor's degree
Quick apply
Partner Marketer
Fisher & Paykel Appliances —Northampton
- Full-time
- Writing skills
- Communication skills
- Marketing

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head of customer experience jobs near northampton, eng

Head of Client Services

Vets for Pets -
Northampton

Apply Now

Job details

Full-time
Up to £45,000 a year
7 days ago

Benefits

Free flu jabs
Discounted gym membership
Employee discount

Qualifications

Client engagement
Complaint handling
Performance management
Continuous improvement
Continuous improvement cycles oversight
Organisational skills
Professional development mentoring
Customer interaction
Leadership
Team motivation leadership
Communication skills

Full job description

At Northampton Vets for Pets Hospital we're committed to delivering exceptional care, not just for our patients, but for every client who walks through our doors. As a busy 24-hour veterinary hospital, we're looking for an experienced Head of Client Services to lead our client-facing teams and ensure every interaction reflects the highest standards of service, compassion and professionalism.

This is an exciting opportunity for an inspiring leader who thrives on developing people, driving continuous improvement and creating outstanding customer experiences.

The role is full-time working 40 hours per week, including weekends on a rota basis. The salary for this role is up to £45k depending on experience.

The Role

Reporting to Practice Owners, you'll take ownership of the entire client journey, leading our Client Services teams to deliver a consistent, first-class experience from first contact through to aftercare.

Working closely with clinical and operational leaders, you'll use client feedback, performance data and your own expertise to enhance our services, improve processes and support the continued growth of the hospital.

What You'll Be Responsible For

Leading and developing our client-facing teams to deliver exceptional service every day.
Creating a positive, welcoming and professional experience for clients, pets and referring practices.
Coaching, mentoring and supporting managers and colleagues to achieve their full potential.
Driving service improvements through client feedback, KPIs and operational insight.
Managing complaints with empathy and efficiency, turning feedback into meaningful improvements.
Supporting marketing, social media and community engagement to strengthen our local reputation.
Collaborating with clinical and operational teams to improve workflows and service delivery.
Supporting business performance through effective resource planning, financial awareness and operational excellence.

About You

You'll be an experienced customer service leader with a passion for people and a track record of delivering outstanding customer experiences.

You'll bring:

Proven leadership experience in a customer-focused environment.
The ability to inspire, coach and develop high-performing teams.
Excellent communication and relationship-building skills.
A proactive, solutions-focused approach with strong organisational skills.
Experience using data and customer feedback to drive continuous improvement.
A genuine commitment to delivering exceptional service.

Experience in veterinary or healthcare settings is an advantage, but we're equally interested in leaders from hospitality, healthcare, retail or other service-led industries who can bring fresh ideas and a passion for excellence.

Why Join Us?

This is more than a customer service leadership role, it's an opportunity to shape the culture and client experience of one of the region's leading veterinary hospitals.

If you're passionate about people, love improving customer experiences and want to make a real difference every day, we'd love to hear from you.

What we offer:

Modern facilities
A genuinely friendly, inclusive workplace
Exclusive company discounts and rewards
Gym membership
Birthday day off
Extra days holiday after 2 years’ service up to 1 week.
Free flu vaccination
Contribution to eye care

This is an outstanding opportunity for an ambitious customer service leader to make a lasting impact within a busy 24-hour veterinary hospital. If you're passionate about creat-ing exceptional experiences, developing talented teams and helping shape the future of veterinary client care, we'd love to hear from you.

Location: NN5 5JW

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!

Apply Now

Refine Your Search

head of customer experience jobs in northampton, eng

Head of Client Services

Head of Sales & Business Development

Head of Sales

Head of Operations

Head of Client Experience

Head of People & Culture

Buyer

Head of Commercial Analytics

Buying Assistant

Receptionist

Roof and Gutter Cleaner

Events Officer

Team Leader

Head of IT Operations

Head of Insights

Commercial Director

Customer Care Co-ordinator

HEAD OF WMS EUROPE

Business Analyst (Wacoal Europe)

Partner Marketer

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