Customer experience coordinator Work, Jobs in Northern Ireland (with Salaries)

Hub Coordinator - Northern Ireland
Marie Curie —Belfast
- Up to £25,272 a year
- Part-time
- Databases
- Hospice
- Communication skills
- Annual leave
22h
Customer Service Coordinator
Donnelly Group NI —Dungannon
- Full-time
- Organisational skills
- Communication skills
- Time management
- Annual leave
- Employee assistance programme
Quick apply
Project Coordinator
Connect Transform Sustain (CTS) —Newry
- Full-time
- Microsoft Word
- Computer literacy
- Data entry
- Free parking
- Annual leave
Quick apply
Corporate Event Co-ordinator
The Odyssey Trust —Belfast
- £27,000 a year
- Weekend availability
- CRM software
- Communication skills
- Free parking
- Store discount
2d
Logistics Coordinator
Randox Laboratories —Crumlin
- Weekend availability
- Microsoft Word
Hub Coordinator - Marie Curie
Marie Curie —Belfast
- Up to £12.92 an hour
- Weekend availability
- Databases
- Hospice
- Communication skills
- Annual leave
1d
Service Coordinator
Sync Living Ltd —Belfast
- £27,000 - £30,000 a year
- Full-time
- Customer service
- Computer literacy
- Data entry
Quick apply
Retail Operations Coordinator
Access Employment Ltd - Naggy Burn Garden Centre —Larne
- £12.71 - £15.00 an hour
- Part-time
- Microsoft Excel
- Computer literacy
- English
Quick apply
14d
Quality Systems Coordinator
Kinisla —Coleraine
- Writing skills
- English
- Analysis skills
- Annual leave
- Employee discount
Quick apply
Fleet Service Coordinator
Simplicity Group LTD —Belfast
- From £28,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Customer service
- English
- Annual leave
Quick apply
2d
Digital & Process Improvement Coordinator
Shelbourne Motors —Craigavon
- £30,000 - £35,000 a year
- Full-time
- CRM software
- Analysis skills
- Continuous improvement
- Free parking
- Employee discount
Quick apply
3d
Logistics & Freight Forwarding Coordinator
Doyle Shipping Group —Belfast
- Full-time
- Microsoft Word
- Communication skills
Quick apply
People & Development Officer
CDE Group —Cookstown
- Full-time
- Hybrid work
- Microsoft Office
- Databases
- Travel
- Free parking
- Annual leave
Quick apply
Customer Service Co-ordinator (Fixed Term Contract)
ABAgri —Toome
- From £24,000 a year
- Forklift
- Organisational skills
- In-person
Distribution Coordinator (Craigavon or Dundalk based)
Almac Group —Craigavon
- Full-time
- Customer service
10d
Production Co-ordinator
FLOWTECH (Dungannon) —Dungannon
- Full-time
- Customer service
- English
- Administrative experience
- Free parking
- Health & wellbeing programme
Quick apply
Marketing Coordinator
TILT A DOR LTD —Newtownards
- From £15,000 a year
- Part-time
- Social media management
- Organisational skills
- In-person
- Annual leave
Quick apply
Sales Support Coordinator
Lowe Rental Corporation —Lisburn
- Microsoft Powerpoint
- Microsoft Word
- CRM software
Quick apply
Technical Buying Administrator
Camlin Group —Lisburn
- Full-time
- Microsoft Word
- English
- Continuous improvement
- Health & wellbeing programme
Quick apply
People & Development Officer - Monkstown With Expected to Travel to Cookstown 2 days a week
CDE Group —Newtownabbey
- Full-time
- Hybrid work
- Microsoft Office
- Databases
- Travel
- Free parking
- Annual leave
Quick apply

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Hub Coordinator - Northern Ireland

Marie Curie -
Belfast

Apply Now

Job details

Part-time
Up to £25,272 a year
22 hours ago

Benefits

Season ticket loan
Annual leave
Company pension

Qualifications

Collaborate with healthcare professionals
Customer service call handling
Integration of care pathways
Inbound customer enquiry call handling
Patient appointment coordination
Databases
Appointment booking and call handling
Customer support
Multidisciplinary collaboration
Communication skills

Full job description

Company Description

Marie Curie is the UK’s leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country, while providing information and support on all aspects of dying, death, and bereavement. Our leading research pushes the boundaries of what we know about good end-of-life, and our campaigns fight for a world where everyone gets to have the best possible quality of life while living with an illness, they’re likely to die from.

The care and support we provide is highly valued by the people we care for and their loved ones, but at present we are only reaching around 10% of dying people at the end of life. Right now, one in four people in the UK with a terminal illness, do not get the care or support they deserve at the end of their lives.

We want a different society than the one we live in now. Our mission for the next five years is to close the gap in the number of people missing out on what they need at the end-of-life, through 3 ways:

Growing and transforming our direct care and support
Delivering more practical information and support
Leading in shaping the end-of-life experience

Job Description

Join Marie Curie Belfast Hospice as a Hub Coordinator and play a vital role in supporting the delivery of exceptional end of life care. As the central point of coordination within the hospice, you will ensure the smooth running of day-to-day operations, providing high-quality administrative support, coordinating communications and helping teams work effectively together to meet the needs of patients and their families.

This is an exciting opportunity for an organised and proactive individual who thrives in a busy environment and enjoys building positive relationships with a wide range of people. Working closely with clinical teams, colleagues, volunteers and external partners, you will help drive efficiency, enhance service delivery and contribute to a compassionate and person-centred experience for everyone who accesses our services.

At Marie Curie, every role makes a difference. In return, you'll be part of a respected and values-led organisation, working alongside dedicated professionals who are committed to ensuring people receive the care and support they need when it matters most. If you're looking for a meaningful role where your skills can have a real impact, we'd love to hear from you.

What You'll Be Doing

Acting as the first point of contact for referrals, ensuring patients are connected to the right Marie Curie services quickly and efficiently.
Managing referrals from healthcare professionals, including GPs, hospitals, district nursing teams and other partner organisations.
Coordinating referrals and enquiries received via telephone and email, delivering a professional and compassionate service at every interaction.
Maintaining accurate records across multiple systems and databases, ensuring information is processed efficiently and to a high standard.
Arranging and scheduling appointments, assessments and visits for patients and families accessing Marie Curie services.
Working closely with Senior Nurses and multidisciplinary teams to support seamless care coordination and service delivery.
Providing reassurance and support to callers, handling sensitive conversations with empathy, professionalism and confidence.

What We're Looking For

Strong customer service experience, with excellent communication and telephone skills.
Confidence using multiple IT systems simultaneously, with excellent digital and administrative skills.
A highly organised approach, with the ability to prioritise workloads and manage competing demands effectively.
Exceptional attention to detail and a commitment to maintaining accurate records.
A compassionate, resilient and empathetic individual who remains calm and professional in sensitive situations.
A collaborative team player who enjoys building positive relationships and contributing to shared goals.
The ability to work in a fast-paced environment while delivering a consistently high standard of service.

Salary: Marie Curie Clinical Pay Scale Band 2 (aligned with AFC) £25,272 pro rata per annum + enhancements

Contract: 30 hours per week, must be available to work weekends on a rota

Based: Belfast Hospice - 1A Kensington Road, Belfast, BT5 6NF

Benefits You’ll Love

Annual leave allowance 27 days plus 10 public holidays (pro rata)
Competitive Policy for parental/sick Leave
Continuous Professional development
Industry leading training programmes
Season ticket loan for travelling to and from work
Defined contribution schemes for Pension
Marie Curie Group Personal Pension Scheme
Loan schemes for bikes; computers and satellite navigation systems
Introduce a friend scheme
Help with eyecare cost
Entitled to Marie Curie Blue Light Card
Entitled to Benefit-Hub Discount Scheme
Life assurance – for all employees

Additional Information

Application Process

Close date for applications: 2nd September
Interview Dates: 8th & 11th September
As part of your online application, you will be asked for a CV. Please review both the advert and job description and outline your most relevant skills, experience and knowledge for the role.

For further information or to arrange an informal chat please contact our Hiring Manager

**We reserve the right to close this advert early should we receive a sufficient number of applications. **

Marie Curie is committed to its values, which underpin our work. We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.

We are committed to a world where everyone can thrive and fulfil their potential. We are devoted to the social justice imperatives and organisational benefits of full diversity, inclusion and equity in the workplace, and are a Stonewall champion. We actively encourage and welcome applications from candidates of diverse cultures, perspectives and lived experiences.

We're happy to accommodate any requests for reasonable adjustments. Please email any requests to [email protected]

Every application we receive is personally reviewed by a member of our Talent Acquisition team, and in return, we ask that your application authentically reflects you - your experience, perspective and voice.

At Marie Curie, our values are central to everything we do. They guide how we care for people, how we work together, and how we make decisions every day. We are committed to creating a workplace that is safe for everyone — staff and volunteers alike — supportive, inclusive and rewarding. We take stringent steps to ensure that anyone who joins our organisation are suitable for their roles and are committed to safeguarding all our people from harm. We actively consider our impact on the planet, embedding sustainability into everyday decisions to create a lasting, positive difference for the individuals we care for and the world we share.

We believe everyone should have the opportunity to thrive and fulfil their potential. Marie Curie is deeply committed to diversity, equity and inclusion, recognising both the social justice imperative and the strength a diverse workforce brings. We actively encourage applications from people of all cultures, perspectives and lived experiences.

We are happy to make reasonable adjustments throughout the recruitment process. If you require any support, please contact us at [email protected].

Every application we receive is personally reviewed by a member of our Talent Acquisition team, and in return, we ask that your application authentically reflects you — your experience, perspective and voice.

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Refine Your Search

customer experience coordinator jobs in northern ireland

Hub Coordinator - Northern Ireland

Customer Service Coordinator

Project Coordinator

Corporate Event Co-ordinator

Logistics Coordinator

Hub Coordinator - Marie Curie

Service Coordinator

Retail Operations Coordinator

Quality Systems Coordinator

Fleet Service Coordinator

Digital & Process Improvement Coordinator

Logistics & Freight Forwarding Coordinator

People & Development Officer

Customer Service Co-ordinator (Fixed Term Contract)

Distribution Coordinator (Craigavon or Dundalk based)

Production Co-ordinator

Marketing Coordinator

Sales Support Coordinator

Technical Buying Administrator

People & Development Officer - Monkstown With Expected to Travel to Cookstown 2 days a week

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