& manual Work, Jobs in Norwich, Eng (with Salaries)

Quality Assurance and Training Specialist
Acclaim UK —Norwich
- From £25,500 a year
- Full-time
- Microsoft Word
- Data analysis skills
- Microsoft Office
Quick apply
8d
Void Skilled Operative
Norwich City Services Limited —Norwich
- From £26,725 a year
- Driving
- In-person
- Annual leave
Quick apply
7d
Bus Station Assistant
Transport Made Simple —Norwich
- Up to £27,800 a year
- Weekend availability
- Sales
- Customer service
- First Aid Certification
Quick apply
1d
Recreational Assistant
Edu-Lettings UK Ltd —Norwich
- Up to £12.71 an hour
- Hospitality
- Management
- Customer service
- Free parking
- Employee discount
Quick apply
Facilitator - HMP Bure
Ministry of Justice —Norwich
- £30,001 - £40,000 a year
- Full-time
- Hybrid work
- English
- Presentation skills
- Annual leave
13d
LGV Driver Days- Flexible
Anglian Water Services Ltd —Norwich
- £19.96 an hour
- 12 hour shift
- Annual leave
General Operative - Lotus Advanced Structures
Lotus UK Manufacturing —Norwich
- From £12.71 an hour
- Temporary
- English
- Assembly
- Power tools
9d
Events Installer
Epic Event Hire —Norwich
- From £12.80 an hour
- Part-time
- In-person
- Communication skills
- Free parking
Quick apply
5h
Works Technician-Process Controller
Anglian Water Services Ltd —Dereham
- £31,756 - £42,873 a year
- Overtime
- Driving
- Organisational skills
- IT
8d
Field Service Engineer
Servibox LTD —Norwich
- £30,000 - £36,000 a year
- Full-time
- IT
- Communication skills
- Annual leave
Quick apply
Machine Minder (4x12 hour shifts weekly, days/nights rotating)
Albert Bartlett —Worstead
- 12 hour shift
- Health & wellbeing programme
- Annual leave
Quick apply
LGV Driver Days
Anglian Water Services Ltd —Norwich
- £19.96 an hour
- 12 hour shift
- Annual leave
5h
Warehouse Operative
Osprey Foods Limited —Holt
- £13.50 an hour
- Full-time
- Heavy lifting
- Driving
- Warehouse experience
Quick apply
11h
Business Administrator - HMP / YOI Norwich
Ministry of Justice —Norwich
- £20,001 - £40,000 a year
- Full-time
- Hybrid work
- English
- Presentation skills
- Banking
- Annual leave
7d
Small van mulit drop couriers
Q logistics —Norwich
- £110 a day
- Full-time
- Sales
- Driving
- Organisational skills
Quick apply
11d
Composite Trim & Assembly Technician
Diamatrix —Norwich
- £28,730 - £39,780 a year
- Full-time
- Assembly
- In-person
- Leadership
Quick apply
1d
Air Conditioning Engineer
Frostbite Services —Norwich
- From £25,000 a year
- Part-time
- Schematics
- Maintenance
- HVAC
Quick apply
3d
Ambulance Care Assistant
HTG-UK —Norwich
- £13 an hour
- Overtime
- IT
- Employee assistance programme
- Referral programme
9d
Home Delivery Driver
Iceland —Norwich
- £13.71 an hour
- Part-time
- Heavy lifting
- Employee discount
- Referral programme
13d
Highways Operative - 155786
Ringway —Norwich
- Monday to Friday

I want to receive the latest job alerts for & manual in norwich, eng

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Quality Assurance and Training Specialist

Acclaim UK -
Norwich

Quick apply

Job details

Full-time
From £25,500 a year
8 days ago

Benefits

Casual dress
On-site parking

Qualifications

Microsoft Word
Data analysis skills
Microsoft Office
Numeracy
Organisational skills
Computer skills

Full job description

The Role

As part of the Training, QA and Compliance team, you’ll be actively involved in both the onboarding and ongoing development of colleagues. From supporting new starter inductions to delivering tailored training and feedback sessions, you’ll help shape the learning journey across the organisation. You will coach and guide team members, identify development needs, and contribute to building a positive, high-performing learning culture.

With a strong eye (and ear) for detail, you will also be responsible for auditing calls and claims against defined matrices, ensuring that both competency and regulatory standards are consistently met. Your insights will play a key role in identifying trends, highlighting development areas, and driving improvements.

This role offers a fantastic opportunity to get hands-on with people development through a variety of activities, including:

Designing and delivering engaging training sessions, workshops, and inductions
Providing structured, constructive feedback to support individual growth
Coaching colleagues to improve performance and build confidence
Analysing quality and performance data to identify trends and training needs
Evaluating the effectiveness of learning interventions and driving continuous improvement in the department
Enhancing existing processes to improve both employee and customer outcomes

Alongside developing others, you’ll also have significant opportunities to grow your own skillset—expanding your experience in facilitation, coaching, data analysis, and learning design within a supportive and collaborative environment.

The role is Monday-Friday with working hours of 8.30am-5.00pm.

Responsibilities

· Complete quality audits for various areas of the business, including Claims and Complaints, by set deadlines.

· Assess call and claim handling against KPIs, best practice and our high customer service expectations.

· Analyse data to report on individual and department performance, including successes, areas of development, trends and risks appetite.

· Provide empathetic constructive feedback and coaching to support employee improvements.

· Design and deliver high quality and engaging training sessions and supporting materials, evaluating regularly to ensure these are as effective as possible

· Assist with maintaining training manuals, records of training and department processes.

· Stay up to date with departmental processes, FCA regulations and business needs to accurately assess performance against contemporary requirements.

Requirements

· Strong attention to detail and a high degree of accuracy in recording and reporting.

· Self-driven and proactive.

· Excellent planning and organisational skills.

· Excellent communicator, written and verbal.

· Relationship building skills.

· Focus on delivering results, meeting deadlines and contributing to team success.

· Basic understanding of the motor claims industry.

· Good numeracy and literacy skills.

Key Skills

· Demonstrate the company’s values and maintain professional conduct.

· Thrive in a busy environment, adapting quickly to change and successfully manage competing priorities.

· Analysis of data and identifying trends.

· Strong computer skills with experience in MS Office, particularly Word and Excel.

Pay: From £25,500.00 per year

Benefits:

Casual dress
On-site parking

Application question(s):

Do you have prior experience in training or quality auditing?

Work Location: In person

Quick apply

Refine Your Search

& manual jobs in norwich, eng

Quality Assurance and Training Specialist

Void Skilled Operative

Bus Station Assistant

Recreational Assistant

Facilitator - HMP Bure

LGV Driver Days- Flexible

General Operative - Lotus Advanced Structures

Events Installer

Works Technician-Process Controller

Field Service Engineer

Machine Minder (4x12 hour shifts weekly, days/nights rotating)

LGV Driver Days

Warehouse Operative

Business Administrator - HMP / YOI Norwich

Small van mulit drop couriers

Composite Trim & Assembly Technician

Air Conditioning Engineer

Ambulance Care Assistant

Home Delivery Driver

Highways Operative - 155786

I want to receive the latest job alerts for & manual in norwich, eng

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected