Senior it support Work, Jobs in Nottingham, Eng (with Salaries)

Senior Complaints Insight Specialist
Capital One —Nottingham
- Full-time
- Analysis skills
- Annual leave
4h
Senior Complaints Insight Specialist
Capital One UK —Nottingham
- Full-time
- Analysis skills
- Annual leave
Senior Customer Success Manager
YIH Property Holdings Limited —Nottingham
- £38,000.00 - £49,867.48 a year
- Full-time
- Hybrid work
- CRM software
- Presentation skills
- Communication skills
- Free parking
- Life insurance
Quick apply
Risk and Compliance Reporting Analyst
Mortgage Advice Bureau —Derby
- Up to £50,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Annual leave
- Employee discount
Quick apply
13d
Senior Administrator (Business Operations) - (Part-Time)
University of Nottingham —Nottingham
- £29,740 - £36,446 a year
- Part-time
- Hybrid work
- Administrative experience
- University
- Organisational skills
- Employee discount
7d
Senior Flex Product Owner
Yü Group —Nottingham
- £40,000 - £45,000 a year
- Full-time
- Agile
- Annual leave
- Employee assistance programme
Quick apply
3d
Support Analyst
Nottingham Trent University —Nottingham
- £28,608 - £32,089 a year
- Full-time
- Hybrid work
- Customer service
- University
- In-person
- Annual leave
- Employee discount
10d
Head of Village Facilities
Center Parcs —Newark-on-Trent
- £75,000 - £90,000 a year
- Employee assistance programme
- Employee discount
6d
Senior Pricing & Costing Analyst
Yü Group —Nottingham
- £40,000 - £50,000 a year
- Full-time
- Analysis skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Internal Auditor IT
Specsavers —Nottingham
- Up to £68,000 a year
- Full-time
- IT
Nottinghamshire
M Group —Nottingham
- AutoCAD
- Microsoft Office
- SharePoint
- Annual leave
- Employee assistance programme
Senior Technical Coordinator
Keepmoat Homes —Nottingham
- Full-time
- Engineering
- IT
- Communication skills
- Employee assistance programme
- Employee discount
I&C Billing Analyst
Yü Group —Nottingham
- £28,500 - £29,500 a year
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
3d
Senior Support Worker - Nottingham
Keys Children —Nottingham
- £15.25 - £15.85 an hour
- Full-time
- Military
- Paid training
- Annual leave
Quick apply
Senior Operations Officer (Tutoring) (Maternity cover, fixed term)
University of Nottingham —Nottingham
- £29,740 - £36,446 a year
- Hybrid work
- Customer service
- University
- School
- Employee discount
14d
Senior Programme Manager
NHS Supply Chain —Nottingham
- £77,701 - £91,413 a year
- Hybrid work
- Patient care
- Leadership
- Communication skills
- Employee assistance programme
- Life insurance
6h
Senior Operations Officer (Part-time)
University of Nottingham —Nottingham
- £29,740 - £36,446 a year
- Part-time
- Hybrid work
- Analysis skills
- IT
- Communication skills
- Employee discount
5d
Senior ICT Technician
Redhill Academy Trust —Radcliffe on Trent
- £28,305 - £30,692 a year
- Windows
- Communication skills
- School
- Annual leave
- Employee assistance programme
9d
Operations Manager
Joseph Ash —Chesterfield
- £60,000 - £65,000 a year
- Management
- Microsoft Office
- Analysis skills
- Employee assistance programme
Quick apply
IT Support Administrator (On-Site)
Anglo Skills College —Nottingham
- £21,000 - £25,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
10d

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senior it support jobs near nottingham, eng

Senior Complaints Insight Specialist

Capital One -
Nottingham

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Job details

Full-time
4 hours ago

Benefits

On-site gym
Annual leave
Company pension
Private medical insurance

Qualifications

Analysis skills
Data visualisation

Full job description

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire

Senior Complaints Insight Specialist

About the role

We are looking for a Senior Complaints Insight Specialist to join our Complaints Process & Insight team on a permanent basis. In this role, you will help us use customer complaints as a driving force for change, translating deep insights into strategic opportunities for investment.

As part of a specialist team of six, you will collaborate across the organisation, particularly within our Operations department to deliver data-driven customer insights and enhance our complaints strategy. Reporting directly to the Head of Complaints Strategy, you will leverage data to spot patterns, identify why things go wrong, and create compelling visual narratives for stakeholders at all levels . While you will possess strong analytical capabilities to partner with our centralised Data Analysts, this is a highly collaborative role focused on turning data into impactful business actions.

What you'll do

Lead Insight Projects: Initiate and manage complaints insight initiatives from problem-solving through to successful implementation alongside internal stakeholders.
Trend Identification: Partner with the UK Customer Operations management team to identify real-time dissatisfaction trends and drive initiatives that improve customer outcomes and operational efficiency.
Strategy & Risk Management: Manage and enhance the complaints strategy, including associated risks and process controls, while maintaining clear communication with internal partners.
Stakeholder Storytelling: Prepare and deliver concise, compelling written reports and presentations that translate complex data into actionable recommendations for the business.
Regulatory Reporting & Analysis: Leverage internal, industry, and Financial Ombudsman Service (FOS) data to uncover root causes, while collaborating globally to deliver key regulatory reports.

The skills and experience you need

Essential

Data Storytelling & Visualisation: Exceptional ability to build engaging presentations and use data visualisation to turn complex numbers into simple, compelling narratives.
Analytical Expertise: Strong experience using both qualitative and quantitative analytical methods to evaluate large datasets and find root causes.
Collaboration & Interpersonal Skills: A proven track record of fostering teamwork and collaborating effectively across diverse disciplines and organisational levels.
Strategy & Process Improvement: Detail-oriented mindset with hands-on experience in strategy design, process management, and delivering sustainable operational improvements.
Creative Problem Solving: An outside-the-box thinker who can cut through complexity to deliver straightforward, actionable solutions.

Desirable

Regulated Environment Experience: Prior experience working within a regulated complaints handling environment.
Digital Tools: Proficiency with collaborative tools, specifically Google Workspace (including Google Sheets and Google Slides).

Where and how you'll work

This is a permanent position based in our Nottingham office .

We embrace a hybrid approach to work. You'll spend three days a week in the office (Tuesday-Thursday), with Monday and Friday being dedicated work-from-home days.

Our offices are designed to inspire and support you. At our Nottingham head office, you'll find an on-site gym, restaurant and dedicated Learning Loft. Our London office boasts a rooftop running track and coffee bar.

What’s in it for you

We invest in the growth of our people alongside our business. You will have extensive opportunities to learn and develop your career, including access to up to £5,000 in funding for external qualifications.

In addition to career development, our comprehensive benefits package is designed to grow with you, ensuring your wellbeing is prioritised at every stage of your career:

Wealth & Future: Competitive pension and performance-based bonus schemes
Holidays: Start with 25 days of annual leave, increasing with tenure. Need more? You have the option to buy 5 additional days.
Health: Access premium care through our private medical insurance.
Family Support: We champion your milestones with enhanced parental leave.

What you should know about how we recruit

We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible.

We value diversity, inclusion and belonging at our core. We empower our associates to do great work by creating an inclusive culture—one that values diverse perspectives, fosters collaboration and encourages innovative ideas—and a place where associates of all backgrounds can thrive by bringing their most authentic selves to work. We call this our Culture of Belonging, and it rests at the heart of our business.

Our associate-led Business Resource Groups were created to help support our diverse population and include over 10 groups across our offices. Because each Business Resource Group is as unique as the population it serves, they offer a range of activities, networking opportunities, special events and learning programmes to associates.

Capital One is committed to diversity in the workplace.

If you require a reasonable adjustment, please contact [email protected] All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.

For technical support or questions about Capital One's recruiting process, please send an email to [email protected]

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Apply Now

Refine Your Search

senior it support jobs in nottingham, eng

Senior Complaints Insight Specialist

Senior Complaints Insight Specialist

Senior Customer Success Manager

Risk and Compliance Reporting Analyst

Senior Administrator (Business Operations) - (Part-Time)

Senior Flex Product Owner

Support Analyst

Head of Village Facilities

Senior Pricing & Costing Analyst

Internal Auditor IT

Nottinghamshire

Senior Technical Coordinator

I&C Billing Analyst

Senior Support Worker - Nottingham

Senior Operations Officer (Tutoring) (Maternity cover, fixed term)

Senior Programme Manager

Senior Operations Officer (Part-time)

Senior ICT Technician

Operations Manager

IT Support Administrator (On-Site)

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