Client services occupations Work, Jobs in Nuneaton, War (with Salaries)

Production & Operations Coordinator
Coachbuilt GB Ltd —Nuneaton
- £28,000 - £30,000 a year
- Full-time
- In-person
- Communication skills
Quick apply
4d
Customer Service Advisor
TuPack —Coventry
- £27,537 a year
- Full-time
- CRM software
- Customer service
- Writing skills
Quick apply
6d
Business Setup Advisor
Auton Consulting Limited —Nuneaton
- £12.71 an hour
- Full-time
- Computer literacy
- In-person
Quick apply
Account Executive
Lemoncake Events —Lichfield
- £27,000 - £28,500 a year
- Full-time
- Salesforce
- Analysis skills
- Travel
- Free parking
- Employee discount
Quick apply
Client Services Representative
LTS Global Solutions —Birmingham
- £30,000 a year
- Full-time
- CRM software
- Customer service
- Continuous improvement
- Free parking
- Store discount
Quick apply
4d
Service Coordinator
Mettler Toledo —Leicester
- £25,420 - £30,000 a year
- Full-time
- Salesforce
- Analysis skills
- Financial services
- Life insurance
- Referral programme
Quick apply
Client Relationship Advisor
NHSProfessionals —Coventry
- £26,000 a year
- Monday to Friday
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Client Services Advisor
Soane Britain —Leicester
- Full-time
- Administrative experience
- Communication skills
- Office experience
Customer Account Specialist
Parker Hannifin Corporation —Coventry
- Full-time
- CRM software
- Communication skills
- Free parking
- Employee assistance programme
Customer Service Advisor
Kinaxia Transport & Warehousing —Rugby
- Full-time
- Microsoft Word
- Warehouse experience
- Employee assistance programme
- Employee discount
Quick apply
Key Account Coordinator
Protect Environmental Services Limited —Birmingham
- £28,000 - £30,000 a year
- Part-time
- Hybrid work
- Microsoft Word
- CRM software
- Microsoft Outlook
- Health & wellbeing programme
- Work from home
Quick apply
Customer Care Co-ordinator
M&J Evans construction —Tamworth
- £25,500 - £31,000 a year
- Full-time
- English
- Data entry
- In-person
- Employee discount
Quick apply
4d
Customer Account Executive
REFLEX LABELS LIMITED —Earl Shilton
- Full-time
- Data entry
- Communication skills
Customer Onboarding & Transition Specialist
Focus Group —Birmingham
- £40,000 a year
- Full-time
- Hybrid work
- PMP
- Customer service
- Analysis skills
Quick apply
Client Account Manager
Centrick —Birmingham
- £28,000 - £30,000 a year
- Full-time
- Communication skills
- Sick pay
Quick apply
4d
Customer Experience Executive
UBT Ltd —Warwick
- £33,000 - £35,000 a year
- Full-time
- CRM software
- In-person
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
Customer Relationship Executive
Southern Communications Limited —Birmingham
- £32,000 a year
- Full-time
- Organisational skills
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
5d
Business Support Administrator
CW Champions —Coventry
- £17,027.02 a year
- Temporary
- Hybrid work
- CRM software
- Databases
- Administrative experience
- Free parking
- Employee assistance programme
Quick apply
10d
Cyber Security - Scoping & Client Engagement Coordinator - Graduate with work experience - Salary - £27K - £34K - Birmingham/Hybrid
Resillion —Birmingham
- £27,000 - £34,000 a year
- Full-time
- Hybrid work
- Business
- Communication skills
Quick apply
Client Care & Relationship Coordinator
Eversheds Sutherland —Birmingham
- Microsoft Powerpoint
- Project management
- Communication skills

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client services occupations jobs near nuneaton, war

Production & Operations Coordinator

Coachbuilt GB Ltd
Nuneaton

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Job details

Permanent | Full-time
£28,000 - £30,000 a year
4 days ago

Qualifications

Vehicle service booking
Automotive warranty claim processing
Client engagement
Stakeholder liaison
Filing
Process improvement
Internal department liaison
Microsoft Office Suite
Smartsheet
Relationship management
Customer support
Customer interaction
Communication skills

Full job description

WHO WE ARE

Coachbuilt GB Ltd is the leading manufacturer of wheelchair accessible motorhomes, caravans and everyday vehicles. Each of our life changing vehicles are designed to meet our clients exact requirements, our company aim is to promote un-compromised accessible travel throughout the UK and beyond for all our clients.

ROLE OVERVIEW

The role of Operations Associate is a role based on someone who is organised and customer-focused to support the ongoing ownership experience of our clients and ensure the efficient coordination of operational activities across the business.

This role is responsible for providing exceptional aftersales support to clients who own vehicles designed and built by Coachbuilt, managing warranty and maintenance programmes, coordinating subcontractors and third-party suppliers, supporting regulatory and registration processes, and providing general operational and administrative assistance.

This role requires someone who is proactive, detail-oriented, and committed to delivering outstanding customer service while ensuring operational processes are completed accurately and efficiently.

KEY RESPONSIBILITIES

Warranty Administration & Aftersales Support

- Serve as the primary point of contact for existing Coachbuilt vehicle owners.

- Manage all aspects of vehicle warranty administration.

- Handle initial warranty enquiries and assess warranty eligibility.

- Coordinate warranty repairs and remedial works with internal teams and external suppliers.

- Manage third-party warranty claims from submission through to approval and completion.

- Liaise with customers, suppliers, and warranty providers to ensure timely resolution of claims.

- Follow up with customers to ensure satisfaction following completion of warranty work.

- Arrange and administer warranty policy documentation.

Service, Maintenance & Repair Coordination

- Schedule annual servicing, inspections, maintenance, and repair appointments.

- Manage all client communications relating to servicing, maintenance, repairs, and warranty matters.

- Assist clients in resolving operational, technical, or ownership-related concerns and ensure satisfactory outcomes.

- Issue service reminders and invitations to vehicle owners and follow-up.

- Monitor and maintain accurate service histories and maintenance records.

- Liaise with customers regarding servicing requirements and maintenance recommendations.

- Ensure all service and repair records are accurately maintained and updated.

Supplier & Subcontractor Coordination

- Coordinate and administer all subcontractor activities across the business.

- Arrange services from third-party providers including cleaners, valeters, installers, and specialist contractors.

- Obtain quotations and compare costs against project budgets and bills of materials.

- Verify supplier pricing and ensure value for money is achieved.

- Support the company's "Right Subcontractor, Right Price, Right Time" philosophy.

- Schedule subcontractor activities to support production and operational requirements.

Vehicle Compliance

- Arrange and administer IVA (Individual Vehicle Approval) and Voluntary IVA processes.

- Coordinate vehicle registration applications with the DVLA.

- Prepare and maintain all required compliance and registration documentation.

- Liaise with regulatory authorities and relevant agencies as required.

- Ensure all records relating to vehicle approvals and registrations are accurately maintained.

- Maintain servicing and warranty records with Swift Group and other associated manufacturers.

- Ensure manufacturer documentation is complete, accurate, and up to date.

- Coordinate information requests between manufacturers, suppliers, and customers.

- Support compliance with manufacturer service and warranty requirements.

General Operations & Administration

- Maintain accurate records, filing systems, and operational documentation.

- Assist with process improvement initiatives and operational efficiencies.

- Produce reports, schedules, and operational updates as required.

- Support other departments with administrative and coordination tasks when necessary.

- Support client care associate with incoming calls.

Skills & Experience

Essential

- Excellent customer service and relationship management skills.

- Strong organisational and administrative abilities.

- Exceptional communication skills, both written and verbal.

- Ability to manage multiple priorities and deadlines simultaneously.

- Strong problem-solving and decision-making skills.

- High attention to detail and accuracy.

- Proficient in Microsoft Office applications.

- Experience coordinating suppliers, contractors, or service providers.

Desirable

- Experience within automotive, manufacturing, engineering, or vehicle conversion industries.

- Knowledge of warranty administration and claims processes.

- Understanding of IVA and vehicle registration procedures.

- Experience working with DVLA documentation and vehicle compliance requirements.

- Experience using Smartsheet, scheduling, or business management systems.

- Knowledge of aftersales service and maintenance operations.

Personal Attributes

- Customer-focused and service-driven.

- Calm and professional under pressure.

- Proactive and self-motivated.

- Strong sense of ownership and accountability.

- Flexible and adaptable.

- Team-oriented with a collaborative approach.

- Committed to delivering high standards of service and operational excellence.

EMPLOYMENT TYPE

Full-time, Permanent

This role is critical to maintaining Coachbuilt's reputation for exceptional customer care, ensuring clients continue to receive outstanding support throughout the lifetime of vehicle ownership while supporting the efficient operation of the wider business.

Pay: £28,000.00-£30,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

client services occupations jobs in nuneaton, war

Production & Operations Coordinator

Customer Service Advisor

Business Setup Advisor

Account Executive

Client Services Representative

Service Coordinator

Client Relationship Advisor

Client Services Advisor

Customer Account Specialist

Customer Service Advisor

Key Account Coordinator

Customer Care Co-ordinator

Customer Account Executive

Customer Onboarding & Transition Specialist

Client Account Manager

Customer Experience Executive

Customer Relationship Executive

Business Support Administrator

Cyber Security - Scoping & Client Engagement Coordinator - Graduate with work experience - Salary - £27K - £34K - Birmingham/Hybrid

Client Care & Relationship Coordinator

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