Housing officer Work, Jobs in Nursling, Ham (with Salaries)

Complaints Officer
BRC Jobs —Eastleigh
- £17.00 - £22.13 an hour
- Call to connect
- Microsoft Word
- Microsoft Outlook
- Organisational skills
- Referral programme
Quick apply
Housing Officer
SNG (Sovereign Network Group) —Hurn
- £32,000 - £40,000 a year
- Full-time
- Hybrid work
- Travel
- Communication skills
5d
Assistant Homeowner Services Officer
Build Recruitment —Eastleigh
- £26,000 - £26,900 a year
- Full-time
- CRM software
- Computer literacy
- Communication skills
Housing & Homelessness Officer
Eastleigh Borough Council —Eastleigh
- £34,857 a year
- Full-time
- Communication skills
- Annual leave
7d
Supported Housing Officer - Extra Care
SNG (Sovereign Network Group) —Hurn
- £32,000 - £40,000 a year
- Full-time
- Hybrid work
- Communication skills
5d
Repairs Administration Officer
FarehamBC —Fareham
- £28,142 - £31,537 a year
- Full-time
- Communication skills
5d
Senior Case Worker
Hampshire County Council —Winchester
- £33,178 - £36,369 a year
- Temporary
- Analysis skills
- Travel
- Communication skills
- Annual leave
- Employee assistance programme
1h
Night Concierge R0193873 Canvas Southampton Southampton, United Kingdom Full time
Greystar —Southampton
- Full-time
Probation Service Officer - Dorset (South West)
HM Prison & Probation Service —Bournemouth
- £28,064 a year
- Full-time
- Hybrid work
- Presentation skills
- Communication skills
- Annual leave
- Employee discount
12d
Tenancy Sustainment Housing Officer
Test Valley Borough Council —Andover
- £29,334.12 - £31,937.16 a year
- Temporary
- In-person
- Negotiation
Quick apply
Exams Administrator
Nacro —Southampton
- £10,687 a year
- Call to connect
- Microsoft Office
- Administrative experience
- IT
13d
Repairs Support Officer
Abri —Eastleigh
- Up to £29,386.26 a year
- Full-time
- Communication skills
6d
Private Accommodation Sustainment Officer
Portsmouth City Council —Portsmouth
- £32,061 - £36,363 a year
- Full-time
- Microsoft Word
- Conflict management
- Communication skills
21h
Community Outreach Officer (Prevention) - EH0362
East Hampshire District Council —Petersfield
- £31,354 - £35,311 a year
- Part-time
- Hybrid work
- Annual leave
5d
Resident Liaison Officer - Social Housing
Sureserve —Havant
- £27,976 a year
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
3d
Quality Assurance Officer
A2Dominion Group —Winchester
- £32,214 - £33,909 a year
- Data analysis skills
- Organisational skills
- Employee discount
12d
Fire Safety Support Officer
Aster Group —Andover
- £34,155 a year
- Full-time
- Hybrid work
- CRM software
- Analysis skills
- Continuous improvement
- Employee assistance programme
6d
Resident Liaison Officer - Social Housing
Aaron Services —Havant
- £27,976 a year
- Full-time
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
3d
Responsive Night Intensive Housing Officer (40 hours per week £25861.56 - £27120.13 per annum, pro rata, permanent)
Bournemouth Churches Housing Association —Bournemouth
- £25,861.56 - £27,120.13 a year
- Full-time
- Communication skills
Quick apply
Operations Manager
Agamemnon Housing Association Limited —Portsmouth
- £32,233.67 a year
- Part-time
- Hybrid work
- Continuous improvement
- Team management
- Communication skills
- Sick pay
Quick apply
13d

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housing officer jobs near nursling, ham

Complaints Officer

BRC Jobs
Eastleigh

Quick apply

Job details

Fixed term contract
£17.00 - £22.13 an hour

Benefits

Referral programme

Qualifications

Microsoft Word
Microsoft Outlook
Stakeholder collaboration
Stakeholder liaison
Internal department liaison
Microsoft Office Suite
Complaint handling
Organisational skills
Customer interaction
Communication skills

Full job description

Job Title: Complaints Officer
Type: Temporary 3 months
Location: Eastleigh
Salary: £17 - £22.13 per hour
Hours: 37 hours a week

BRC are working closely with a leading organisation to recruit a Complaint Officer to join their Customer Experience team. This is an excellent opportunity for someone with strong customer service and complaint handling experience who enjoys investigating issues, resolving problems, and improving the customer journey.

As a Complaint Officer, you will manage customer complaints from initial contact through to resolution, ensuring each case is investigated fairly, thoroughly, and within agreed timescales. You will work collaboratively with internal teams and external stakeholders to deliver excellent customer outcomes while identifying opportunities for service improvement.

Duties

Act as the first point of contact for customers throughout the complaints process.
Investigate complaints thoroughly, gathering evidence and assessing each case on its individual merits.
Communicate complaint outcomes clearly, both verbally and in writing.
Build positive working relationships with internal departments and external stakeholders, including the Housing Ombudsman, contractors and local councillors.
Provide feedback to colleagues and managers where learning opportunities are identified.
Identify trends in complaints and recommend improvements to systems, policies, processes and training.
Ensure all complaints are managed professionally and within agreed service standards.

Requirements

Previous experience in a complaints handling or customer service role.
Excellent written and verbal communication skills with strong attention to detail.
Ability to investigate complex issues, analyse information and make fair, balanced decisions.
A customer-focused approach with excellent empathy and interpersonal skills.
Strong organisational skills with the ability to manage a busy workload and meet deadlines.
Good working knowledge of Microsoft Office, including Outlook, Word and Excel.
Ability to work independently while building effective relationships across the organisation.

For more information, please call Meg Smith on 02920 231000 or 01179 239100.

To apply, please submit your CV outlining your relevant experience and qualifications.

We will be reviewing applications on an ongoing basis until the position is filled. At BRC Recruitment, we try to respond to all applications, however, due to high volume of applications, this is not always possible. If you have not heard from us within 72 hours, please assume that your application has been unsuccessful on this occasion.

REFERRAL SCHEME: Recommend a friend or colleague to us and receive up to £100 once they have completed 3 months in a role via BRC! Terms and conditions apply, contact us for details.

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Refine Your Search

housing officer jobs in nursling, ham

Complaints Officer

Housing Officer

Assistant Homeowner Services Officer

Housing & Homelessness Officer

Supported Housing Officer - Extra Care

Repairs Administration Officer

Senior Case Worker

Night Concierge R0193873 Canvas Southampton Southampton, United Kingdom Full time

Probation Service Officer - Dorset (South West)

Tenancy Sustainment Housing Officer

Exams Administrator

Repairs Support Officer

Private Accommodation Sustainment Officer

Community Outreach Officer (Prevention) - EH0362

Resident Liaison Officer - Social Housing

Quality Assurance Officer

Fire Safety Support Officer

Resident Liaison Officer - Social Housing

Responsive Night Intensive Housing Officer (40 hours per week £25861.56 - £27120.13 per annum, pro rata, permanent)

Operations Manager

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