Availability manager Work, Jobs in Ockendon, Ess (with Salaries)

Customer Service Team Lead
THE WIGGETT GROUP —Brentwood
- £32,500 - £35,000 a year
- Full-time
- CRM software
- Supervising experience
- Continuous improvement
- Annual leave
Quick apply
11h
Service Manager
La Rose Porsche —Kemsing
- £40,000 - £45,000 a year
- Full-time
- Management
- Customer service
- Organisational skills
- Free parking
- Employee discount
Quick apply
People Operations Manager (Part-Time / Fully Remote)
GlobalConnect Europe Ltd. —London
- £500 a month
- Part-time
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
Quick apply
Junior NPD Technologist
PrepWorld —Northfleet
- £30,000 a year
- Full-time
- Quality control
- In-person
- Free parking
Quick apply
Depot Manager
Buko Traffic & Safety —London
- £45,000 - £55,000 a year
- Full-time
- Continuous improvement
- Training & development
Quick apply
12d
Vehicle Inspector (Self-Employed/Freelance)
Swiftfleet Inspection —London
- From £45 an hour
- Remote
- Heavy lifting
- Power tools
- Automotive diagnostics
Quick apply
Stores Administrator
Stannah —Orpington
- Full-time
- Continuous improvement
- Warehouse experience
- Free parking
- Annual leave
Quick apply
7d
Senior Partnerships Manager
Cleope Supply Solutions Ltd —London
- £5,000 - £6,500 a month
- Full-time
- Analysis skills
- Continuous improvement
- Team management
Quick apply
1d
Office Assistant
London Advice Centre —London
- Research
- Microsoft Office
- Organisational skills
Store Manager
Muji —London
- Weekend availability
- Sales
- Customer service
- Team management
Quick apply
Senior Administrator
WellCare Fostering Services Ltd —Ilford
- From £25,000 a year
- Full-time
- Administrative experience
- Continuous improvement
- Contracts
- Health & wellbeing programme
- Work from home
Quick apply
7d
Junior IT Support
Lomar Shipping Limited —London
- Computer Science
- Windows
- Organisational skills
5d
Deputy Manager
The Agincare Group —Gillingham
- Up to £38,000 a year
- Weekend availability
- Nursing home
- Care plans
- Leadership
- Referral programme
Quick apply
Shop Manager
Farmfoods —Gravesend
- £34,262.76 - £48,343.08 a year
- Weekend availability
- Customer service
- Training & development
- Retail management
- Annual leave
- Employee discount
Quick apply
9d
Assistant Store Manager
Superdry —Greenhithe
- Full-time
- Training & development
- Retail management
- Employee discount
- Flexible schedule
Volunteering Leader
Canal & River Trust —London
- £29,670 - £33,670 a year
- Weekend availability
- Computer literacy
- Travel
- Recruiting
12d
Retail Sales Assistant
The Works —Dartford
- Customer service
- Cash handling
- Employee assistance programme
- Employee discount
8h
Hygiene Team Leader
PrepWorld —Northfleet
- £13.88 - £15.89 an hour
- Full-time
- Computer literacy
- Supervising experience
- Computer skills
Quick apply
Retail Team Leader
Superdry —Greenhithe
- Full-time
- Cash handling
- Employee discount
- Flexible schedule
Non Food Manager
ASDA —London
- Weekend availability
- Organisational skills
- In-person
- Leadership
- Annual leave
- Employee assistance programme
8d

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Customer Service Team Lead

THE WIGGETT GROUP -
Brentwood

Quick apply

Job details

Full-time
£32,500 - £35,000 a year
11 hours ago

Benefits

Annual leave

Qualifications

CRM software
Resource allocation planning
Internal department liaison
Complaint handling
Performance management
Onboarding coordination
Supervising experience
Continuous improvement
Team management
Staff training
Organisational skills
Customer interaction
Training & development
Leadership
Communication skills

Full job description

Team Lead – Customer Service Advisor

Location: Brentwood (Office Based)
Salary: Up To £35,000
Contract: Full-time, Permanent

About the Role

We are looking for a highly organised, proactive and performance-driven Team Lead to join our Customer Service team and support the operational delivery of our Electrical EICR and compliance contracts.

This is a key leadership role responsible for ensuring testing and remedial programmes are planned, scheduled, coordinated and delivered efficiently, while maintaining excellent communication between residents, engineers, clients and internal teams.

You will act as the operational link between Customer Service, Scheduling, Contract Management and Engineering, taking ownership of service delivery performance, appointment scheduling, resource planning and team performance.

If you thrive in a fast-paced, high-volume environment, enjoy leading and developing people, and are passionate about delivering excellent customer service and operational standards, this could be the perfect opportunity for you.

Key Responsibilities

Lead and oversee the scheduling and coordination of planned electrical testing and remedial works, ensuring appointments are booked in line with programme milestones and contract priorities.
Provide operational leadership and day-to-day support to Service Delivery Coordinators, Scheduling and Customer Service teams.
Manage and balance workloads across the team to ensure performance, compliance and client targets are consistently achieved.
Oversee shared inboxes, scheduling systems, trackers and performance dashboards, ensuring accurate data and timely responses.
Act as the first escalation point for scheduling issues, service delivery risks, resident complaints and system/process issues.
Maintain accurate operational records, trackers, certification logs and performance information.
Lead the onboarding, training and development of new team members, ensuring employees understand processes and performance expectations.
Work closely with Contract Management, Planning and Operations to align appointment availability with resource capacity and delivery requirements.
Identify and implement process, workflow and system improvements to improve efficiency, quality and customer experience.
Ensure consistently high standards of communication with residents and clients, demonstrating professionalism, empathy and compliance with data protection requirements.
Provide operational cover during peak periods or resourcing gaps, including supporting phones, scheduling and work allocation where required.
Take responsibility for absence management, Return to Work meetings and annual leave planning to ensure appropriate departmental cover.
Conduct 1-to-1s, performance reviews and capability management alongside the Customer Relations Manager.
Identify training and development requirements and implement appropriate development plans.
Lead daily and weekly team briefings and support remote workers to maintain consistent standards.
Mediate team disputes and resolve escalated customer issues professionally and effectively.
Build a culture of accountability, ownership, high performance and continuous improvement across the department.

Skills & ExperienceEssential

Previous experience in administration, scheduling, coordination or customer service, ideally within a busy operational environment.
Previous experience of leading, supervising or supporting a team.
Strong IT skills, including Microsoft Excel, Outlook and Word, as well as CRM and scheduling systems.
Excellent verbal and written communication skills.
Strong organisational skills with excellent attention to detail.
Ability to prioritise workloads and remain calm and effective under pressure.
Strong problem-solving skills with a proactive approach to resolving issues.
A team player who is confident taking ownership and supporting colleagues.
Ability to manage competing priorities within a fast-paced, high-volume environment.

Desirable

Experience within social housing, property services, electrical compliance or facilities management.
Experience working with EICR, compliance or planned maintenance programmes.
Experience managing customer service or scheduling teams.
Experience working against KPIs, SLAs and contractual performance targets.

What We Offer

Permanent, full-time position
Opportunity to progress within a growing business
Supportive working environment
Training and development opportunities
Opportunity to make a real impact on customer experience and operational performance

Join Our Team

This is an excellent opportunity for an experienced Customer Service or Operations professional looking to take the next step in their career and move into a team leadership position.

If you're organised, driven, commercially aware and enjoy getting the best out of people, we'd love to hear from you.

Pay: £32,500.00-£35,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

availability manager jobs in ockendon, ess

Customer Service Team Lead

Service Manager

People Operations Manager (Part-Time / Fully Remote)

Junior NPD Technologist

Depot Manager

Vehicle Inspector (Self-Employed/Freelance)

Stores Administrator

Senior Partnerships Manager

Office Assistant

Store Manager

Senior Administrator

Junior IT Support

Deputy Manager

Shop Manager

Assistant Store Manager

Volunteering Leader

Retail Sales Assistant

Hygiene Team Leader

Retail Team Leader

Non Food Manager

I want to receive the latest job alerts for availability manager in ockendon, ess

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