Customer experience manager Work, Jobs in Otterbourne, Ham (with Salaries)

Complaints Officer
BRC Jobs —Eastleigh
- £17.00 - £22.13 an hour
- Call to connect
- Microsoft Word
- Microsoft Outlook
- Organisational skills
- Referral programme
Quick apply
SERVICE COORDINATOR/SCHEDULER-FULL TIME
Bi-Fold Rolfe Limited —Winchester
- Up to £28,000 a year
- Full-time
- Analysis skills
- Computer skills
- In-person
- Annual leave
- Sick pay
Quick apply
3d
Customer Relationship Manager
Access Care Management Limited —Stockbridge
- £30,000 - £32,000 a year
- Full-time
- CRM software
- Customer service
- No experience needed
- Free parking
- Store discount
Quick apply
Manager
RKC, casa lets —Southampton
- £60,000 a year
- Full-time
- Management
- Administrative experience
- Driving
- Store discount
- Employee discount
Quick apply
Sales - Sales Advisor - UK
New Look —Eastleigh
- Part-time
- Customer service
4d
Flexi Front of House Manager
N Family Club —Winchester
- £16.11 - £19.93 an hour
- Management
- Computer literacy
- Organisational skills
- Flexible schedule
- Referral programme
Quick apply
Confined Space Entry / Breathing Apparatus Standby Operative
Breathe Safety Ltd —Fawley
- £17.50 - £19.00 an hour
- 12 hour shift
- English
- In-person
Quick apply
6d
Visiting Estate Manager
ELM Group —Southampton
- £15,350.40 a year
- Part-time
- Customer service
- Administrative experience
- In-person
- Health & wellbeing programme
- Annual leave
Quick apply
9d
Quality Assurance Manager
Zenovo —Romsey
- £60,000 - £70,000 a year
- Full-time
- Continuous improvement
- Organisational skills
- In-person
Quick apply
Store Manager
PetsCorner —Eastleigh
- £13.03 an hour
- Full-time
- Heavy lifting
- Customer service
- Merchandising
- Employee discount
Sales Advisor
The White Company —Winchester
- Cash handling
- Employee discount
12d
Customer Service Team Manager
Benefact Group —Eastleigh
- Up to £40,000 a year
- Monday to Friday
- Recruiting
- Training & development
- Leadership
- Annual leave
- Sick pay
13d
Executive Complaints Team Lead
B&Q —Eastleigh
- £36,000 - £40,000 a year
- Part-time
- Hybrid work
- Continuous improvement
- Recruiting
- Training & development
- Annual leave
- Employee assistance programme
6d
Customer Operational Delivery Manager
Once For All UK —Basingstoke
- £55,000 - £60,000 a year
- Continuous improvement
- Training & development
- Communication skills
- Employee assistance programme
Quick apply
Office Manager
Ace Liftaway Ltd —Romsey
- Full-time
- Supervising experience
- Team management
- Data entry
- Free parking
Quick apply
8d
Ace Loos Administrator
Ace Liftaway Ltd —Romsey
- Weekend availability
- English
- Business development
- In-person
- Free parking
Quick apply
8d
Sales Development Representative * Yr1 OTE £40K+*
Kynex —Fareham
- £26,000 - £40,000 a year
- Full-time
- No experience needed
- In-person
- Leadership
- Free parking
- Annual leave
Quick apply
7d
Group Aftermarket Manager
Hunt Forest Group —Stockbridge
- £75,000 - £85,000 a year
- Full-time
- Continuous improvement
- Travel
- Leadership
- Referral programme
- Sick pay
6d
Motor Team Sales Executive
Impact Call Centre Ltd —Romsey
- Up to £29,000 a year
- Full-time
- Sales
- Computer literacy
- Computer skills
- Free parking
- Employee discount
Quick apply
8d
Cinema Manager - Eastleigh
Lilac Street Limited —Eastleigh
- Full-time
- Microsoft Excel
- Customer service
- Supervising experience
- Employee discount
Quick apply

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Complaints Officer

BRC Jobs
Eastleigh

Quick apply

Job details

Fixed term contract
£17.00 - £22.13 an hour

Benefits

Referral programme

Qualifications

Microsoft Word
Microsoft Outlook
Stakeholder collaboration
Stakeholder liaison
Internal department liaison
Microsoft Office Suite
Complaint handling
Organisational skills
Customer interaction
Communication skills

Full job description

Job Title: Complaints Officer
Type: Temporary 3 months
Location: Eastleigh
Salary: £17 - £22.13 per hour
Hours: 37 hours a week

BRC are working closely with a leading organisation to recruit a Complaint Officer to join their Customer Experience team. This is an excellent opportunity for someone with strong customer service and complaint handling experience who enjoys investigating issues, resolving problems, and improving the customer journey.

As a Complaint Officer, you will manage customer complaints from initial contact through to resolution, ensuring each case is investigated fairly, thoroughly, and within agreed timescales. You will work collaboratively with internal teams and external stakeholders to deliver excellent customer outcomes while identifying opportunities for service improvement.

Duties

Act as the first point of contact for customers throughout the complaints process.
Investigate complaints thoroughly, gathering evidence and assessing each case on its individual merits.
Communicate complaint outcomes clearly, both verbally and in writing.
Build positive working relationships with internal departments and external stakeholders, including the Housing Ombudsman, contractors and local councillors.
Provide feedback to colleagues and managers where learning opportunities are identified.
Identify trends in complaints and recommend improvements to systems, policies, processes and training.
Ensure all complaints are managed professionally and within agreed service standards.

Requirements

Previous experience in a complaints handling or customer service role.
Excellent written and verbal communication skills with strong attention to detail.
Ability to investigate complex issues, analyse information and make fair, balanced decisions.
A customer-focused approach with excellent empathy and interpersonal skills.
Strong organisational skills with the ability to manage a busy workload and meet deadlines.
Good working knowledge of Microsoft Office, including Outlook, Word and Excel.
Ability to work independently while building effective relationships across the organisation.

For more information, please call Meg Smith on 02920 231000 or 01179 239100.

To apply, please submit your CV outlining your relevant experience and qualifications.

We will be reviewing applications on an ongoing basis until the position is filled. At BRC Recruitment, we try to respond to all applications, however, due to high volume of applications, this is not always possible. If you have not heard from us within 72 hours, please assume that your application has been unsuccessful on this occasion.

REFERRAL SCHEME: Recommend a friend or colleague to us and receive up to £100 once they have completed 3 months in a role via BRC! Terms and conditions apply, contact us for details.

Quick apply

Refine Your Search

customer experience manager jobs in otterbourne, ham

Complaints Officer

SERVICE COORDINATOR/SCHEDULER-FULL TIME

Customer Relationship Manager

Manager

Sales - Sales Advisor - UK

Flexi Front of House Manager

Confined Space Entry / Breathing Apparatus Standby Operative

Visiting Estate Manager

Quality Assurance Manager

Store Manager

Sales Advisor

Customer Service Team Manager

Executive Complaints Team Lead

Customer Operational Delivery Manager

Office Manager

Ace Loos Administrator

Sales Development Representative * Yr1 OTE £40K+*

Group Aftermarket Manager

Motor Team Sales Executive

Cinema Manager - Eastleigh

I want to receive the latest job alerts for customer experience manager in otterbourne, ham

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